Curriculum Designer

• Nov 2022 - Present

Curriculum Designer

• Nov 2021 - Present

Technical Concierge (Independent Contractor)

• 2021 - Feb 2023

• Produced and facilitated virtual funeral services and provided technical support through Zoom for service attendees • Created customized on-boarding, orientation, and standard operating procedures for new hire processes within a fast-paced startup environment • Produced and facilitated virtual funeral services and provided technical support through Zoom for service attendees • Created customized on-boarding, orientation, and standard operating procedures for new hire processes within a fast-paced startup environment

Remote Seasonal Trainer

• Jun 2021 - Sep 2021

• Facilitated Medicare courses for service agents assisting individuals with program options • Produced complex courses by controlling all functions of Zoom for a dynamic and engaging learning experience • Facilitated Medicare courses for service agents assisting individuals with program options • Produced complex courses by controlling all functions of Zoom for a dynamic and engaging learning experience

Virtual Training Facilitator/Producer/Designer

• Aug 2020 - May 2021

• Served as the SME chosen as both facilitator and producer for the management of media and technology for an interactive learning experience in Zoom (break out rooms, file sharing, polls, attendance, waiting room, etc.) • Designed and co-facilitated instruction for numerous three-day courses targeted to the proper education of COVID-19 contact tracing and case investigation to a national audience • Crafted and conducted Center for Disease Control (CDC) nationwide deployed learning collaborative around the handling of difficult contacts and cases • Contributed to the nationwide changes to the heavily CDC regulated PowerPoint curriculum Show less

Training Coordinator

• Oct 2016 - Aug 2020

• Enhanced new employee on-boarding and orientation practices through the creation and implementation of new innovative processes and training documentation • Maximized employee engagement with high-quality leadership, training, and coaching while ensuring compliance to internal policies and procedures • Ensured compliance and application of training and development requirements following Federal, State, Medicaid, or contractual requirements and accreditation standards • Enhanced new employee on-boarding and orientation practices through the creation and implementation of new innovative processes and training documentation • Maximized employee engagement with high-quality leadership, training, and coaching while ensuring compliance to internal policies and procedures • Ensured compliance and application of training and development requirements following Federal, State, Medicaid, or contractual requirements and accreditation standards

Virtual Training Facilitator/Field Trainer

• Mar 2008 - Jun 2016

• Spearheaded the FedEx Office transition from a solely field-based training environment to a virtual environment as the company’s first Virtual Training Facilitator• Applied elements of broadcast journalism including command of the language, processing new information quickly to respond with improvisation in the classroom, an acute sense of timing, mastery of multitasking, and a high standard for visual appearance when on camera and in person

Production Manager

• Jan 2005 - Mar 2008

• Led team of four learning professionals, including hiring, performance reviews, training, and work delegation• Delivered printed materials for high impact clients while working directly with businesses to develop and manage printing needs per quarter