Experience

Computer & Communications Innovations

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Asset Manager

  • Apr 2021 - Present

  Lebanon, Tennessee, United States The IT Asset Manager is responsible for the daily and long-term strategic management of software and technology-related hardware within the organization. This includes planning, monitoring, and recording software license and/or hardware assets to ensure compliance with vendor contracts. The individual will assists in forming procurement strategies to optimize technology spend across the organization. The IT Asset Manager will also develop and implement procedures for tracking company assets to… Show more The IT Asset Manager is responsible for the daily and long-term strategic management of software and technology-related hardware within the organization. This includes planning, monitoring, and recording software license and/or hardware assets to ensure compliance with vendor contracts. The individual will assists in forming procurement strategies to optimize technology spend across the organization. The IT Asset Manager will also develop and implement procedures for tracking company assets to oversee quality control throughout their lifecycles. Show less



Skullish Lunatics

• Owner

  • Oct 2016 - Present

  Portland TN Custom Creations, create customers personalized gifts items, design and make products. Designer is especially useful if you design digital goods or do a lot of custom work.



Asurion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Tech Coach

  • Aug 2020 - Feb 2021

  Antioch, Tennessee, United States Answered inbound technical support calls for Verizon customers while adhering to call center standards, as well as Verizon Policy and procedures. Performed queries in multiple databases and input information into forms and tools to find the most accurate information about company, products, coverage as well as evaluate usage, assess bills, and give credits as needed. Effectively managed a high-volume of inbound and outbound customer calls. Defused volatile customer situations calmly… Show more Answered inbound technical support calls for Verizon customers while adhering to call center standards, as well as Verizon Policy and procedures. Performed queries in multiple databases and input information into forms and tools to find the most accurate information about company, products, coverage as well as evaluate usage, assess bills, and give credits as needed. Effectively managed a high-volume of inbound and outbound customer calls. Defused volatile customer situations calmly and courteously. Accurately documented , researched and resolved customer service issues. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center. Show less



UNIPRES NORTH AMERICA, INC.

• United States
• Motor Vehicle Parts Manufacturing
• 1 - 100 Employee

• Sales Analyst

  • Aug 2016 - Feb 2020

  Portland, tn Responsible for managing large Automotive Manufacturer accounts across several different programs. Overseeing daily sales functions and maintaining a strong customer relationship in a fast-paced environment. Responsible for creating and building daily, weekyl, monthly reports of parts ship out and future requirements to then disperse between upper management. Filling out NAFTAS for shipping overseas of parts. Creating Asset Tags in which I brought to plant to sure… Show more Responsible for managing large Automotive Manufacturer accounts across several different programs. Overseeing daily sales functions and maintaining a strong customer relationship in a fast-paced environment. Responsible for creating and building daily, weekyl, monthly reports of parts ship out and future requirements to then disperse between upper management. Filling out NAFTAS for shipping overseas of parts. Creating Asset Tags in which I brought to plant to sure they were installed on the proper tools. Worked in such internal softwares; AS400, Plex, and Quickbase Worked on internal system Shows initiative, a sense of urgency and applies problem solving skills to ensure meeting deadlines Interacts with staff & vendors with professionalism, mutual respect, integrity, and a can-do spirit Analytical, planning and organizational skills with demonstrated ability to multitask Self-starter with ability to work independently under pressure and react quickly to changing priorities Must be proficient with PC programs, i.e. Microsoft Office (Word, Excel, Power point), Gmail Worked directly with the Accounting team to ensure pricing was accurate and applied to correct programs. Show less



Innovations In Management

• United States
• Facilities Services

• Quality Control Analyst / Senior Dispatcher (Specializing in HVAC-R)

  • Nov 2008 - Aug 2016

  Portland, TN •Responsibilities: -Initial primary focus is on the development of the HVAC Service's we provide. -Manage existing accounts and pursue new and perspective accounts in the commercial marketplace. -Assist and complement the administration and support services of the department to achieve maximum quality, efficiencies and optimum growth, as well as corporate profitability. -Work unilaterally with my clients and vendors for construction related projects. As my primary… Show more •Responsibilities: -Initial primary focus is on the development of the HVAC Service's we provide. -Manage existing accounts and pursue new and perspective accounts in the commercial marketplace. -Assist and complement the administration and support services of the department to achieve maximum quality, efficiencies and optimum growth, as well as corporate profitability. -Work unilaterally with my clients and vendors for construction related projects. As my primary responsibility is to make sure our customer's receive the best service, on any project small or large, and also in the building solutions & system maintenances. I maintain involvement as required throughout the entire project or work request. -Strategizing for stronger market development along with management. -Direct estimating and quoting. -Pursue and leverage accounts in which they already have existing relationships. -Educate customers and co-workers on the benefits of knowledge and client relations. -Provide a cost effective service, and continue the business relationship from point of contact with the customer, inclusive of the following: -Proper oversight of services, and/or equipment installation. -Discuss overall solutions and design modifications with the customer related to all HVAC needs and requirements. -Estimating of all service related work (i.e.; maintenance, both PM and FM contracts, retrofit projects, new installations, T&M work) -Preparation and submission of all proposals. -Follow-up to customer. -Project development and implementation with the assistance of service managers and/or project coordinators. -Project billings. -Project close-out issues. -Warranty issues. -100% accountability for Customer Satisfaction, even when services are passed over to construction for management or estimating. I remain the main point of contact and responsible for the customer's satisfaction at all times. Show less



1-800-Petmeds

• Pharmacy Technician

  • Nov 2007 - Sep 2008

  Responsibilities: - Crucial to keeping a pharmacy running smoothly. • Accurately and efficiently preparing prescription orders • Verifying prescription information and dosage • Entering patient and order information into the pharmacy system • Processing and submitting insurance claims • Providing quality customer service to patients and other healthcare providers



Avalon Nursing Home

• United States
• 1 - 100 Employee

• Activities Director

  • Apr 2004 - May 2006

  Responsibilities: -Planed and administered ongoing activities programs. -This included both group and individual social activities, outings, spiritual programs and creative, artistic activities. -Encouraged patient participation in activities and procures on the necessary equipment. -Developed and maintained an activity department budget. Qualitative Skills: -Excellent communication skills, both verbal and written -Exceptional problem-solving skills. -Patient… Show more Responsibilities: -Planed and administered ongoing activities programs. -This included both group and individual social activities, outings, spiritual programs and creative, artistic activities. -Encouraged patient participation in activities and procures on the necessary equipment. -Developed and maintained an activity department budget. Qualitative Skills: -Excellent communication skills, both verbal and written -Exceptional problem-solving skills. -Patient, and able to maintain composure within a stressful environment. - Ability to inspire and motivate others. -Interpersonal skills with the ability to teach and train patients of all demographics and with varying degrees of physical and mental fitness. Show less