Operations Director

• Sep 2022 - Present

Director Global Operations

• Aug 2020 - Mar 2022

We partner with ambitious startup founders and equip them with the team, tools, expertise and scale to build highly successful technology companies.- Accountable for end to end delivery of our founder products and services- Optimising process, practice and people across the global business- Building a growth strategy across multiple delivery and operational work streams- Responsible for the Product Management, Project management and Resource Management teams We partner with ambitious startup founders and equip them with the team, tools, expertise and scale to build highly successful technology companies.- Accountable for end to end delivery of our founder products and services- Optimising process, practice and people across the global business- Building a growth strategy across multiple delivery and operational work streams- Responsible for the Product Management, Project management and Resource Management teams

VP Operations & Accounts

• Aug 2019 - Jul 2020

A tech-for-good fundraising platform that uses white-label sweepstakes & lotteries to incentivise more people to give to good causes. - Part of the leadership team, driving growth through improved process, alignment and an optimised team- Leading company operations, strategic projects and driving performance through OKRs (Objectives and Key Results)- Responsible for Partner Management, Customer Service and Retail Operations teams as well as cross functional delivery- Accountable for all key accounts and senior stakeholder management for Chelsea FC, NFL UK, Newcastle United, Southampton FC, Crystal Palace FC and England Rugby Union

Senior Agile Delivery Lead (Consultant)

• Oct 2018 - Jun 2019

Digital transformation consultant delivering innovative e-commerce solutions, solving complex problems and ensuring great website performance for Fortnum & Mason. Responsible for leading and coaching a cross functional agile team to deliver high quality solutions with continuous deployment, whilst driving the eCommerce strategy. Responsible for Account Management, commercials, strategy and escalations to ensure a successful client relationship and account growth. Digital transformation consultant delivering innovative e-commerce solutions, solving complex problems and ensuring great website performance for Fortnum & Mason. Responsible for leading and coaching a cross functional agile team to deliver high quality solutions with continuous deployment, whilst driving the eCommerce strategy. Responsible for Account Management, commercials, strategy and escalations to ensure a successful client relationship and account growth.

Head of Business Transformation (& Acting Head of Support)

• May 2017 - Sep 2018

Poq is an app commerce platform empowering retailers such as Missguided, House of Fraser and Made.com to deliver world class shopping experiences to mobile consumers. •. Led a brand new department to ensure Poq scales effectively• Ran initiatives to optimise and align people, process and technology with Poq’s business strategy and operations (e.g office moves, fundraising, legal issues, international expansion, GDPR)• Set up company OKRs (objective and key results) initiative from scratch and driving strategy with quarterly management and governance• Formation and restructure of Engineering and Leadership teams• Advisor to founders• Led company strategy and leadership by curation of content and running leadership meetings and strategy days • HR initiatives including: 1:1 process, 360 feedback and final decision maker during hiring• Leading on the US expansion project, including: operational, financial and legal• As Head of Support, I am covering team management, client escalation, budgeting, scaling and implementation of a new 24/7 service.

Delivery Director

• Sep 2013 - May 2017

• Successfully scaled Delivery function from 4 to 60 people• Resource management for all projects • Project Management, Business Analysis, Testing and Support team management• Management of productivity and processes for Engineering and Design teams • Client focused project management; launched new ios and android apps for the likes of House of Fraser, Boohoo, Missguided, Blue inc, Pretty Little Thing and Radley• Managed integration projects with ecommerce platforms and third parties including: Magento, Demandware, Intelligent Reach, Tune and Layar• Recruitment and training for new additions to the Poq team

Development Consultant

• Jun 2013 - Aug 2013

Independent consultant developing a clear path to launch for a new product. Creating a project scope, target market analysis, financial analysis, risk analysis, internal and external business plans and providing consultancy on specific business areas. Independent consultant developing a clear path to launch for a new product. Creating a project scope, target market analysis, financial analysis, risk analysis, internal and external business plans and providing consultancy on specific business areas.

Retailer Integration Manager

• Oct 2011 - Mar 2013

• Working across all areas of the business to onboard new retailers on to the Simply Tap mobile payments platform• Project managing technical integration and operational set up for all new retailers• Work within tight timeframes to align with marketing campaigns• Account managing new retailers during integration• Training retailers on systems and processes• Creating collateral for external use• Project managing the migration onto a new integration system, defining requirements and develop processes and training packs

Marketing Operations Manager

• Oct 2011 - Jun 2012

• Member of the operations team but work closely with Marketing and Trading Operations to ensure that campaigns and products are set up, tested and messaged affectively• Managing products scheduling campaign projects• Set up and develop internal processes• Managing In app and Facebook Marketplaces• Managing email marketing platform and campaigns• Training and developing colleagues and customers on Central management systems and processes

Operations Director and founding partner

• May 2010 - Oct 2011

• Co-founded the company in January 2010• Accountable for all business operations• Set up and documenting business processes• Managing customer services, social media and email marketing• Managing website content and functions• Managing and training staff on processes, systems and developing top quality offers• Quality assurance and authorisation of all contracts, offers and copy writing • Co-founded the company in January 2010• Accountable for all business operations• Set up and documenting business processes• Managing customer services, social media and email marketing• Managing website content and functions• Managing and training staff on processes, systems and developing top quality offers• Quality assurance and authorisation of all contracts, offers and copy writing

Partner Intelligence Officer

• Jul 2008 - May 2010

• Researched, quality assured and recorded information within the Data Protection Act for external and internal information exchanges.• Actively built and maintained relationships with key stakeholders and advised and promoted the legislation.• Develop processes and trained staff on systems and processes to improve internal and external communication and knowledge. • Researched, quality assured and recorded information within the Data Protection Act for external and internal information exchanges.• Actively built and maintained relationships with key stakeholders and advised and promoted the legislation.• Develop processes and trained staff on systems and processes to improve internal and external communication and knowledge.

Affiliate Marketing Executive

• Jul 2007 - Jul 2008

• Account management: directing sales through paid and natural search, both direct to merchant and through landing pages and comparison sites.• Management of paid search campaigns via Google Adwords• Copy writing for comparison websites, white labels, blogs and product reviews• Content management for landing pages, comparison sites and ad word campaigns• Analytic reporting on all ad word campaigns • Account management: directing sales through paid and natural search, both direct to merchant and through landing pages and comparison sites.• Management of paid search campaigns via Google Adwords• Copy writing for comparison websites, white labels, blogs and product reviews• Content management for landing pages, comparison sites and ad word campaigns• Analytic reporting on all ad word campaigns