Experience

CRDN Textile & Electronics Restoration

• United Kingdom
• Textile Manufacturing
• 1 - 100 Employee

• Business Development Specialist

  • Apr 2021 - Present

  ● Introduce and educate potential new business partners to CRDN’s textile and electronics restorations services after flood or fire ● Serve as part of the emergency response team, working with policyholders, insurance representatives, and contractors to restore peace of mind after a disaster. ● Introduce and educate potential new business partners to CRDN’s textile and electronics restorations services after flood or fire ● Serve as part of the emergency response team, working with policyholders, insurance representatives, and contractors to restore peace of mind after a disaster.



Container and Packaging

• United States
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Customer Care Agent

  • Sep 2016 - Present

  ● Confer with customers by telephone, email and chat to provide information about products and services, enter orders, create accounts, deliver happy resolutions with adept problem-solving skills while building trust and growing business together. ● Develop pricing strategies, balancing firm objectives and customer satisfaction ● Select cost-effective transportation methods, review carrier availability, and combine shipments in order to maximize economy ● Evaluate consumer buying forecasts, production lead times, cost-benefits analysis and terms of sales to prepare and process purchase orders for in-demand stock in Supply Chain Management Show less



McCool Insurance & Realtors, Inc.

• Insurance
• 1 - 100 Employee

• Communications & Marketing Manager

  • Nov 2015 - Jul 2016

  ● Design and direct development of communications for a referral-based partnership program to better showcase local non-profits and their positive impact in the community ● Write interesting and effective press releases, create content, design and edit electronic and hardcopy newsletters, and prepare information for media kits ● Produce and manage in-person community events, such as free insurance product education and sponsorship fundraisers, to gain public attention through the media without direct advertisement ● Gather and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand ● Promote and maintain company internet web presence and social media accounts ● Research and implement use of new and efficient customer relationship management tools Show less



Charm City Food Tours

• Tour Guide

  • Jul 2012 - Oct 2015

  ● Guide an historical walking tour of Baltimore through weekly public group tours & private dining events ● Build a positive and memorable interaction between guests & business owners alike ● Foster dialogue and shared interest between a broad array of personalities ● Guide an historical walking tour of Baltimore through weekly public group tours & private dining events ● Build a positive and memorable interaction between guests & business owners alike ● Foster dialogue and shared interest between a broad array of personalities



Diamond Comic Distributors

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• New Accounts Executive

  • Sep 2013 - Aug 2014

  ● Identify main client groups and key industries across multiple sales channels, determine the best way to communicate information & interest in building a business partnership. ● Influence buyer excitement by converting an in-depth knowledge of trade, pop-culture and retail trends into blanket order agreements and 6-month purchasing plans ● Identify main client groups and key industries across multiple sales channels, determine the best way to communicate information & interest in building a business partnership. ● Influence buyer excitement by converting an in-depth knowledge of trade, pop-culture and retail trends into blanket order agreements and 6-month purchasing plans



Nations Photo Lab

• United States
• Photography
• 1 - 100 Employee

• Customer Service Manager

  • 2010 - Nov 2012

  ● Teach and employ principles and processes for providing high quality customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction ● Establish a talented sales team through recruiting, hiring, training, & coaching of 20+ employees ● Create digital content and videos to educate consumers with “how-to” tutorials about order processes, design ideas & professional photography tips ● Teach and employ principles and processes for providing high quality customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction ● Establish a talented sales team through recruiting, hiring, training, & coaching of 20+ employees ● Create digital content and videos to educate consumers with “how-to” tutorials about order processes, design ideas & professional photography tips



WEAA 88.9 FM

• Media Production
• 1 - 100 Employee

• Membership Intern

  • 2010 - 2010

  Developing community relations, brand promotion, event coordination, and voice work for membership drives Developing community relations, brand promotion, event coordination, and voice work for membership drives



Nurses Now

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Nurse Recruiter

  • Jan 2008 - Apr 2009

  ● Hire all medical professionals for high pace staffing agency; successful hire of 188 employees within a 6 month period ● Recruit prospective employees by phone, internet, and mail; track of interaction with 1,000+ candidates ● Execute detailed review of confidential files; review of 20+ state required credentials submitted per applicant ● Communicate effectively as a liaison between medical professionals and hospital facilities during regular business hours, as well as on-call ● Initiate in-person sales; orchestrate client visits to ensure future revenue & succesfull sale of company to out-of-state vendor Show less



Club Charles

• United States
• Restaurants

• Bartender

  • 2004 - 2008

  ● Increasing early week sales through cocktail design and promotion of tailored drinks to match theme nights ● Providing a welcoming environment for visiting guests to secure happy interactions & return clientele ● Entertaining and hosting eccentric personalities, film aficionados, art school students and good characters to celebrate the weird-that-is-Baltimore ● Managing inventory of bar products while considering and preparing for local cultural events ● Increasing early week sales through cocktail design and promotion of tailored drinks to match theme nights ● Providing a welcoming environment for visiting guests to secure happy interactions & return clientele ● Entertaining and hosting eccentric personalities, film aficionados, art school students and good characters to celebrate the weird-that-is-Baltimore ● Managing inventory of bar products while considering and preparing for local cultural events



Zodiac Restaurant & Bar

• United States
• Musicians
• 1 - 100 Employee

• Bartender & Server

  • 2004 - 2008

  • Promoting and recommending menu options to guests to increase customer satisfaction • Utilizing knowledge of mixed beverages, specialty liquors and craft beers to serve customers and provide wait staff with well- prepared drinks in a timely fashion • Growing a broader customer base through high quality service • Promoting and recommending menu options to guests to increase customer satisfaction • Utilizing knowledge of mixed beverages, specialty liquors and craft beers to serve customers and provide wait staff with well- prepared drinks in a timely fashion • Growing a broader customer base through high quality service



Production Assistant

• Media Production
• 1 - 100 Employee

• Film & Television Independant Contractor

  • 2002 - 2008

  Assist Production, Casting, and Locations for many television and film projects including "Next Top Model", "Live Free or Die Hard", and "Mega Movers". Required talents include; problem solving, multi-tasking, efficient communication, event coordination, preparedness, passion, reliability, and a strong work ethic. Assist Production, Casting, and Locations for many television and film projects including "Next Top Model", "Live Free or Die Hard", and "Mega Movers". Required talents include; problem solving, multi-tasking, efficient communication, event coordination, preparedness, passion, reliability, and a strong work ethic.



Lip Service Clothing

• Internet Retail Sales Assistant and Stylist Associate

  • 1999 - 2001

  The internet retail division of Lip Service was just one year along when I joined Drew Bernstein’s team of misfits. We helped provide rock n roll clothing to celebrities, stylists, and web retail customers. This position was a mix of data entry, order fulfillment, correspondence, promotions and image editing. The internet retail division of Lip Service was just one year along when I joined Drew Bernstein’s team of misfits. We helped provide rock n roll clothing to celebrities, stylists, and web retail customers. This position was a mix of data entry, order fulfillment, correspondence, promotions and image editing.



Decor Creations Gallery

• Gallery Assistant

  • Feb 1996 - Dec 1999

  One of my first employers, Décor Creations Gallery, was a consignment-based art gallery in the Capital of Boise Idaho. The owner procured a hand selected group of artists each season and showcased their paintings, furniture and sculptural creations. I was afforded the opportunity to coordinate First Friday opening-night events; including installation, publicity, and applying for an events licenses with the city. I also managed the front window display and increased visual merchandising as well as promoting local neighborhood businesses through cross-marketing strategies. Show less