Experience

Augusta University

• United States
• Higher Education
• 700 & Above Employee

• Academic Success Coordinator

  • Feb 2023 - Present

  -Plan, develop, and manage the implementation of tutoring and academic support programs related to specific degree programs and colleges. -Collaborate with faculty across campus to learn about academic content needs. -Create and facilitate pedagogical training programs and seminars for professional and student development. -Supplemental Instruction. -Provide coaching in life skills and academic success strategies. Technical Proficiencies: Microsoft Office Suite 365, Learning Management Systems (Canvas, Desire2Learn, Blackboard), Navigate, Banner, Pinnacle Software Show less



Augusta 911

• Sergeant

  • May 2019 - Feb 2023

  Assist and evaluate new employees on processes and procedures. Act as Shift Supervisor during the absence of the Lieutenant. Serve as subject matter expert (SME) for direct reports. Maintain ADP (time management) and tardy/sick trackers in the absence of the Lieutenant.Technical Proficiencies-Computer Aided Dispatch (CAD) systems, NICE recording, Agency 360Key Accomplishments:-Manage and coordinate all aspects of the Communications Training Officer (CTO) program. -2020 Augusta 911 Supervisor of the Year.-2020 Augusta Exchange Club’s First Responder of the Year. Show less

• Communications Training Officer (CTO)

  • Jan 2015 - Feb 2023

  Coach, mentor, and train new employees on appropriate responses with callers and emergency personnel. Conduct on going training on the Computer Aided Dispatch (CAD) system. Leverage adult education methodologies to deliver effective, impactful training sessions. Record and document strengths and weaknesses through feedback on the Daily Observation Report (DOR).Technical Proficiencies-Computer Aided Dispatch (CAD) systems, NICE recording, Agency 360Key Accomplishments:-2016 Employee of the Month for July. -Evaluate training programs for effectiveness and modified training to meet individual learning styles and abilities.-Utilize industry best practices, including tech-enhanced, assistive technology, and collaboration in the design and instruction of programs for new employees.-Instruct and create training materials for the CAD Fundamentals and the Police and Fire Communications courses Show less

• Communications Officer

  • Jan 2013 - Feb 2023

  Determine and assign priority levels of incoming calls, expediting dispatch of emergency and non-emergency services. Receive and disseminate Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) information as governed by Georgia Law/GCIC policies and procedures. Enter and update Calls for Service information into the CAD computer system.Technical Proficiencies-Computer Aided Dispatch (CAD) systems, NICE recording, Agency 360Key Accomplishments:-Recipient of Letter of Commendation for Outstanding Work during winter storm Pax.-Basic Communication Officer Certified.-Collaborate with a team of Communication Officers to relay critical information to First Responders. Show less

• Corporal

  • Apr 2017 - May 2019

  Established and maintained a positive work environment while managing floor operations during shift. Met deadlines by using planning and prioritization skills. Leveraged expertise to address and solve employee challenges. Provided feedback to employees and supervisors regarding performance identified during call/radio review; developed performance improvement plans for employees with multiple weaknesses. Maintained positive lines of communication with staff by concisely and promptly delivering information regarding policy changes and relevant information. Performed daily checks on all equipment and generating, ensuring full functionality. Oversaw staffing for current and on-coming shift.-Assumed the responsibilities of Sergeant for five months, resulting in a promotion to Sergeant.-Worked alongside leadership to evaluate calls for service and radio traffic, ensuring alignment with criteria established by the Quality Assurance Officer. -Established and surpassed all professional and personal goals while demonstrating persistence, commitment, and dedication. -Established and implemented high standards of excellence for emergency dispatch and provided the necessary tools to achieve and maintain high standards.Technical Proficiencies-Computer Aided Dispatch (CAD) systems, NICE recording, Agency 360 Show less



Richmond County Board of Education

• Augusta, Georgia, United States

• Data Specialist

  • Aug 2011 - Jan 2013

  Compiled, analyzed, and utilized data from local and state-level reports to implement county and state policies with in the school comprised of 600+ students, 30 staff members, and administrators. Conducted training and one-on-one guidance for administrative staff, teachers, and administrators on data-related practices, tasks and issues. Compiled, analyzed, and utilized data from local and state-level reports to implement county and state policies with in the school comprised of 600+ students, 30 staff members, and administrators. Conducted training and one-on-one guidance for administrative staff, teachers, and administrators on data-related practices, tasks and issues.