General Manager

• Jun 2021 - Present

General Manager

• 2016 - Present

• Increased revenue during pandemic by implementing new cost management model including strategic decision to change projects, increase pricing and shift workforce model. • Decreased profit loss by ensuring correct orders and inventory and reducing employee overhead. • Increase sales by establishing repeat customers through relationship building and individualized experiences. • Train, mentor, and supervise 25 staff on operations, customer engagement, sales, and hospitality, hosting weekly meeting to provide support and professional development; support and supervise second location as needed. • Improve employee satisfaction by utilizing interpersonal and communication skills to lead, influence, and encourage others; advocated for sound financial and business decision making. • Optimize daily operations and communications while troubleshooting and delivering best practices and solutions. • Manage cost controls and financial performance including forecasting, budget, payroll, audits, accounts payable, accounts receivable, tip distribution, cost reporting, performance reporting, and invoicing. • Increase sales through daily upselling of specials and training staff to do the same. • Drive analysis of strategic opportunities to support key decisions and put together business cases for new opportunities to reduce cost of goods and lead growth initiatives and special projects. • Manage procurement and expenses by meeting with vendors, analyzing and forecasting multiple budgets, • Execute reporting and daily financial performance data entry for the entire property – golf center, events, and restaurant; meeting regularly with executive leadership and corporate stakeholders to report on operations. • Cultivate positive relationships with direct reports by creating a positive, welcoming and energetic atmosphere while reviewing goals, performance to ensure high-performing, collaborative and respectful work environment. Show less

Lead PM Chef

• 2014 - 2016

• Managed controllable expenses including food cost and waste, daily specials, supplies, and equipment. • Established culture of superior customer service by communicating and assisting staff to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Led, guided and developed staff of direct reports of four by establishing performance and team goals. • Oversaw all food prep for banquets, room service, restaurants, bar and lounge ensuring proper preparation. • Interacted with guests to obtain feedback on product quality and service levels. • Maintained extensive knowledge of menus, recipes, ingredients, nutritional needs, policies, and prices. • Prepared fresh ingredients timely and according to recipes and menu; preparing substitute items as requested. Show less

Shift Lead & Photo Supervisor

• 2011 - 2014

• Promoted to the first photo supervisor at the San Rafael location due to work ethic. • Increased sales and built consumer loyalty through excellent customer service, performance, extensive knowledge of sales and offerings, and developing relationships with regular customers and the community. • Managed and trained cashiers, responsible for completion of all opening and EOD closing procedures. • Assisted customers with their questions, problems and complaints; handled all customer relations issues in accordance with company policy and promoted a positive shopping experience for all CVS customers. • Generated sell-through and marketing programs including executing displays and seasonal promotions. Show less