Experience

Sheldon School

• Chippenham, England, United Kingdom

• Finance Assistant

  • Sep 2020 - Present



leigh park hotel

• Bradford-on-Avon, England, United Kingdom

• Reception and Events Manager

  • Apr 2015 - Apr 2020

  I left this position in order to move to an Office Manager role, however the offer was rescinded just before the start date due to COVID-19. I have spent the last couple of months researching AAT courses, as accountancy is an area I enjoy and have always wanted to be more involved with, and I am about to commence studying the AAT level 2 and 3 qualifications, with the aim to fully qualify both courses within the next 2 years. As Reception & Events Manager I need to be incredibly organized and able to efficiently multitask. It was my responsibility to ensure the seamless operation of the front office at all times in order to best meet the demands of the business. My duties included, but were not limited to: •Reviewing daily takings to check for discrepancies, correcting where needed •Creating invoices and pro-formas •Ensuring correct room allocations •Chasing accounts which have exceeded the payment policy, resolving queries, creating and issuing credit notes as required. •Processing and allocating payments •Organization of weddings, functions & conferences within the hotel •Planning of wedding fayres to market the hotel, contacting suppliers & advertising the event •Creating and sending contracts for conferences & group bookings •Overseeing the switchover from Brilliant to Rezlynx •Experience in occupancy-based rate management & third-party websites •Managing the reception team, including rotas, holiday requests & new hires •Using the switchboard •Acting as Duty Manager when required •Using hotel booking software to manage reservations & create weekly and monthly reports •Creation of competitive wedding packages & an overhaul of the brochure to introduce a new concept •Dealing with complaints & maintenance issues, escalating where necessary •Managing emails and ensuring queries are responded to in a timely and professional manner •Filing & data entry •Liaising with & assisting staff in other areas of the hotel, and communicating with external suppliers Show less



The Lansdowne Strand Hotel

• Calne, England, United Kingdom

• General Assistant

  • Aug 2009 - Apr 2015

  I covered a wide variety of responsibilities within this position, covering most areas of the hotel, and occasionally working at different locations owned by the same company (Arkells). Customer facing Ensuring correct rotation and sufficient levels of stock (bar) Answering the phones Taking room, function and table bookings, Checking guests in and out Receiving payments Opening and Closing Shift lead I covered a wide variety of responsibilities within this position, covering most areas of the hotel, and occasionally working at different locations owned by the same company (Arkells). Customer facing Ensuring correct rotation and sufficient levels of stock (bar) Answering the phones Taking room, function and table bookings, Checking guests in and out Receiving payments Opening and Closing Shift lead



Gloden Group Ltd

• Chippenham, England, United Kingdom

• Assistant

  • Apr 2011 - Sep 2013

  Opening and closing (key holder) Complaint handling Cover for shop manager Cash handling Weekly banking Opening and closing (key holder) Complaint handling Cover for shop manager Cash handling Weekly banking