Experience

Pax8

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Support Service Coordinator II

  • Oct 2021 - Present

  • Support L1 staff members• Helped in interviewing and selecting new hires• Primary trainer for new staff members• Create and maintain Knowledge Bases, SOP’s, and sharepoint documents• Participating in interdepartmental communication around ticket prioritization and balancing team members' workloads• Create reports within the ServiceNow Dashboard• Consistently hitting OKR goals and mentoring others on the team to reach their goals

• Support Service Coordinator

  • Sep 2020 - Oct 2021

  • Triage incoming, unassigned internal and external support cases• Dispatch to engineers and admin personnel according to skill and workload• Monitor cases age, escalate, and reassign where appropriate• Respond to internal escalation requests• Provide Tier 1 Support on incoming cases• Escalate support requests to next level engineers following the escalation process• Report construction, delivery, trending, and tracking• Support Team KPI reporting and monitoring• Report and dashboard generation for Stax Teams



H.C. Peck & Associates

• United States
• Real Estate
• 1 - 100 Employee

• Office Manager

  • Nov 2018 - Apr 2020

  • Schedule and coordinate meetings, appointments, and travel arrangements for executives.• Calendar management for both executive team and staff. • Stock, manage, and maintain office. • Responsible for preparing correspondences, documents, PowerPoint slides, and other documents as necessary.• Coordinate and lead company office meetings.• Participate actively in the planning and execution of company events.• Helped plan and attended the IRWA's Fall Forum 2019 in Estes Park.



Dumb Friends League

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Behavior Supervisor

  • Dec 2015 - Nov 2018

  • Manage and support 8 behavior staff members and on average 200+ volunteers. • Helped select, interview and hire 7 new staff members and was the primary trainer for 4 of those new staff. • Took a leadership role in the development of new programs to support the mission of the organization and animals in our care including creating and editing manuals, training's and SOP’s. • Facilitate interdepartmental communication and continuity for the care and handling of shelter animals. • Collaborate on the transition for animals and staff during a large scale construction process. • Edit and streamline all volunteer manuals and training processes for 9 positions. • Have advanced skill using the Chameleon Sheltering program and basic knowledge on creating and editing Chameleon Reports through Crystal Reporting. • Worked with the Data Specialist to create and edit multiple reports to streamline processes within the behavior department • On a daily basis organize and prioritize tasks for the team and volunteers, schedule meetings and support the team and upper management. • Attended the 2016 ORCA Conference in Houston TX• Attended the 2017 Chameleon Conference, Long Beach CA• Attended the 2017 CAFAWA in Blackhawk CO

• Behavior Technician

  • Apr 2013 - Dec 2015

  • Conduct animal behavior assessments, and training sessions. Record assessment and program related information and perform data entry to update animal records using Chameleon Software• Answer patron inquiries and questions regarding animal behavior and provide information or resources to address concerns during and post adoption• Talk to patrons on the phone daily through our Behavior Helpline to provide them information and guidance on questions or problems they are having with their pets.• Provide individualized hands-on behavioral training for shelter patrons during private consults• Created and taught a Prison Foster Program for behaviorally challenged dogs• Use positive reinforcement to modify behavior in cats and dogs• Responsible for refinement and enhancement of behavior modification programs for dogs and cats • Certified to perform euthanasia



Denver Zoological Foundation

• United States
• Museums, Historical Sites, and Zoos
• 200 - 300 Employee

• Carnivore Intern

  • Nov 2012 - Feb 2013

  • Assisted keepers with overall husbandry and medical care of animals • Completed behavioral observations and animal enrichment • Worked safely around large felines, bears, and other small carnivores • Compiled data and wrote a comprehensive report around recorded stereotypic behaviors the amur leopards were displaying. To then find a specific behavior trigger that allowed the keepers to create a behavior modification training protocol to disrupt and distinguish the behavior. • Assisted keepers with overall husbandry and medical care of animals • Completed behavioral observations and animal enrichment • Worked safely around large felines, bears, and other small carnivores • Compiled data and wrote a comprehensive report around recorded stereotypic behaviors the amur leopards were displaying. To then find a specific behavior trigger that allowed the keepers to create a behavior modification training protocol to disrupt and distinguish the behavior.



Indianapolis Zoo

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Seasonal Plains Keeper

  • May 2012 - Oct 2012

  • Performed overall husbandry, medical care and training of animals in care• Completed behavioral observations, record keeping, and animal enrichment• Educated the public about the animals at the zoo through interactive meet and greets • Worked with Reticulated Giraffe, White Rhinos, and an assortment of other hoofstock• Supervised both interns and volunteers • Performed overall husbandry, medical care and training of animals in care• Completed behavioral observations, record keeping, and animal enrichment• Educated the public about the animals at the zoo through interactive meet and greets • Worked with Reticulated Giraffe, White Rhinos, and an assortment of other hoofstock• Supervised both interns and volunteers



Tampa's Lowry Park Zoo

• United States
• Hospitality
• 1 - 100 Employee

• Elephant and Rhino Training Intern

  • Aug 2011 - Nov 2011

  • Worked with the keepers in general husbandry and caring for animals in care• Performed behavioral observations, record keeping, animal enrichment and public interactions • Worked around African Elephants, White Rhinos, Grevy Zebra and Impala• Learned a great deal about operant training in a protected contact environment • Worked with the keepers in general husbandry and caring for animals in care• Performed behavioral observations, record keeping, animal enrichment and public interactions • Worked around African Elephants, White Rhinos, Grevy Zebra and Impala• Learned a great deal about operant training in a protected contact environment



The Alaska Zoo

• Summer Intern

  • May 2010 - Aug 2010

  • Worked with the keepers in general husbandry and caring for animals in care• Helped train a raven, harbor seals and a wolverine for educational, veterinary and enrichment purposes• Became certified to handle on glove the resident Great Horned Owl• Was the primary intern selected to help raise a raven chick for zoo education programs, and helped raise an orphaned Sitka Black-tailed deer• Gave weekly guided tours to zoo visitors • Worked with the keepers in general husbandry and caring for animals in care• Helped train a raven, harbor seals and a wolverine for educational, veterinary and enrichment purposes• Became certified to handle on glove the resident Great Horned Owl• Was the primary intern selected to help raise a raven chick for zoo education programs, and helped raise an orphaned Sitka Black-tailed deer• Gave weekly guided tours to zoo visitors



Robinson's Drug Store

• Cashier/Delivery Associate

  • May 2007 - Jul 2007

  • Stocked new merchandise• Responsible for door to door delivery of prescriptions• Assisted customers in product selection and answered any questions about our merchandise • Stocked new merchandise• Responsible for door to door delivery of prescriptions• Assisted customers in product selection and answered any questions about our merchandise



Main Street Kennels

• Kennel Worker

  • Jun 2004 - Mar 2007

  • Cared for dogs and cats while their owners were away• Cleaned the kennels and facility• Minor grooming and bathing of dogs and cats • Cared for dogs and cats while their owners were away• Cleaned the kennels and facility• Minor grooming and bathing of dogs and cats