Experience

Libro Credit Union

• Canada
• Financial Services
• 400 - 500 Employee

• Financial Service Representative

  • Sep 2016 - Present

  I provide exceptional owner service by assisting with individual daily banking needs with a positive attitude and demonstrate co-operation among fellow staff members. I fulfill a mix of duties including transactional, administrative and support, as well as proactive Owner facing conversations and service I participate in community events with the goal of business development, building brand and giving back to my community. I provide exceptional owner service by assisting with individual daily banking needs with a positive attitude and demonstrate co-operation among fellow staff members. I fulfill a mix of duties including transactional, administrative and support, as well as proactive Owner facing conversations and service I participate in community events with the goal of business development, building brand and giving back to my community.



Humana Community Services

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Residential Counsellor

  • Aug 2012 - Present

  Implement, and maintain case specific treatment plans for each resident by observing and managing the behaviour of residents while responding to the emotional and physical needs of residents in the program. Utilize problem solving skills to promote imaginative and evolving plans to achieve the best outcome for the clients and the program. Complete daily log notes, and all reports according to the policies and procedures of WAYS. Act shift leader and coordinate shift to ensure staff completion of shift routines/goals including security checks, inventory supplies, shift report, and arranging for replacement staff. Focus on a team approach by attending regular staff meetings, staff training and committee work. Show less

• Family Support Worker, Complex Multiple Needs

  • Apr 2012 - Present

  As a frontline worker I served clients and their families with a variety of needs by providing support counselling and guidance. It was imperative to be aware and sensitive to the backgrounds including ethnic, cultural, religious, sexual orientation, health and the special needs of the client and their families in order to develop positive therapeutic relationship. One approach was by creating and encouraging outings for youth that developed positive and healthy behavior. I was also responsible for input at case conferences, including plans of care and progress reports highlighting clients’ areas in need of improvement and progress for youth. Show less



Puk Incheon

• Incheon, South Korea

• English Teacher

  • Feb 2011 - Sep 2011

  Established positive relationships and healthy boundaries that assisted in problem resolution and behavior expectations. Motivated students with positive encouragement and reinforcement that fit their individual needs. Focused on a team based approach and attended staff meetings and workshops for personal growth. Provided counselling, care, behavior management and supported students with a diverse background on a daily basis. Provided verbal and written communication essential to students’ progress in conjunction with my team and other teachers. Maintained an organized, safe and welcoming classroom for the students and parents. Show less