Experience

Hacienda del Mar Resort Los Cabos

• Mexico
• Hospitality
• 1 - 100 Employee

• Groups & Weddings Manager

  • Feb 2023 - Present

• Groups & Events Coordinator

  • Nov 2021 - Feb 2023

• Front Office Supervisor

  • Aug 2021 - Nov 2021



Solaz Signature Suites

• Los Cabos, Baja California Sur, Mexico

• Front Office Supervisor

  • Apr 2021 - Aug 2021



The Cape, a Thompson Hotel

• Mexico
• Hospitality
• 1 - 100 Employee

• Front Office

  • Nov 2020 - Apr 2021



The St. Regis Mexico City

• Mexico
• Hospitality
• 1 - 100 Employee

• Groups & Events Auditor

  • Jan 2019 - Aug 2020

  - Analysis and contract review- Administration and management of closures and groups accounts receivable- Monitoring and payment of groups commissions - Loyalty Program audit for ISRA

• Front Office Supervisor / Night Manager - Loyalty Champion

  • Nov 2017 - Jan 2019

  - Rooms and groups assignment - Follow-up and personalized attention to VIP guests- Follow-up to loyalty programmes during the merge Marriott / SPG / Ritz Carlton Program- Loyalty program coordinator - Nightly audit and supervision of all areas of the hotel - Motivate and encourage the team to reach and exceed goals

• Front Office Agent

  • Jan 2017 - Nov 2017

  - Guest reception - Cash handling / Fixed fund - Special follow-up of group stays - Personalized attention and follow-up to stays



Sheraton Mexico City Maria Isabel Hotel

• Ciudad de México, México

• Front Desk Agent

  • Apr 2016 - Jan 2017

  - Reception of guests and crews - Groups and crew assignment - Cash handling / Fixed fund - Complaints follow-up and resolution - Reception of guests and crews - Groups and crew assignment - Cash handling / Fixed fund - Complaints follow-up and resolution



Sheraton Mexico City Maria Isabel Hotel

• Mexico
• Hospitality
• 1 - 100 Employee

• Lobby Ambassador

  • Nov 2015 - Apr 2016

  - Orienting guests according to their different needs - Welcome and orientation to all guests and external clients - Assist at events within the different venues and consumption centres - Assist in the concierge department with the different requirements of guests - Orienting guests according to their different needs - Welcome and orientation to all guests and external clients - Assist at events within the different venues and consumption centres - Assist in the concierge department with the different requirements of guests