Experience

Pando

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Account Manager

  • Jun 2023 - Present



RSSL

• United Kingdom
• Research Services
• 200 - 300 Employee

• Account Manager

  • Oct 2022 - Jun 2023

  • Manage the company’s multi-million pound key accounts. • Building and nurturing relationships for 20+ client accounts, to understand the client’s strategy, both short term and long term, to enable me to tailor their requirements to ensure a bespoke experience. • Able to use my technical skillset to consult clients and assist them with their projects. • Working on RFQs/RFP’s, with costs of over £800k.• Liaising between the client and internal cross-functional teams, ensuring a high standard of customer service.• Project managed large projects, which spanned over a year; where multiple laboratories were involved, with multiple branches of testing.• To work with the Business Development Manager to find key areas where I can upsell/cross-sell services that I think would be suited to my clients.• Confident user of the CRM programme.• To look out for new techniques/testing (e.g., Nitrosamines testing) and inform my clients to ensure new business for existing clients. • Able to understand and organise my workload, whilst making important decisions and prioritising under pressure.• Lead site visits and attend business review meetings for clients, ensuring all purposes of the meeting are achieved.• I attended the OBN awards (November 2022) and represented RSSL as a thank you for my hard work and efforts in 2022 – RSSL won ‘Best CRO of the Year’ award.• I represented RSSL at the Oxford Biomedica congress event (November 2022), to advertise the company’s services to prospective clients. Show less

• Inside Sales Executive

  • Oct 2021 - Oct 2022

  The Inside Sales Executive role was positioned under the Account Managers, in a customer service team. A large percentage of the pipelines were short and required small amount account management. I was able to build the foundations and gain the experience to progress into the Account Manager position: • To help clients with enquiries, ranging from selling services, to providing project updates and raising quotes.• I have been able to achieve and excel in KPIs – e.g. Sending out a total value of £220k worth of quotes every month – I doubled the target multiple times.• I was account manager for 3 of our top 20 accounts, working closely with them on their main projects.• I know how to read situations and handle any difficult encounters, ensuring I am always providing a high level of customer service.• Understand smaller clientele and develop the relationship I had with them to grow our business. • I am a confident user of the CRM programme. • I handled several enquiry platforms: emails, phones, Live Chat and the company’s portal. I organised my time to ensure all platforms are covered. • I worked in a sub team of 3 and I trained the 2 other members. I was the go-to person to answer any questions/provide any help to my colleagues. Manager’s Award: August 2022 - This Award is in recognition of you effectively having to run/manage the ISE’s for a year after only just joining the team yourself at the time and therefore being seen as the most experienced in the team. You have managed without having a full team of 3, dealing with an incredible workload and challenging client situations. You have a fantastic proactive personality and have embraced and dealt with this challenging situation incredibly well. In addition, you have taken on the task of managing complex, sometimes multi-lab client projects with some of our largest clients, which one is now forecast to become one of RSSL top multi-lab Biotech. Show less

• Scientist I

  • Jan 2020 - Sep 2021

  • Ensure effective organization of my assigned workload, being able to multitask and carry out routine and more complex method analysis in a GMP laboratory, with a ‘first time right’ mentality, mainly via HPLC. Dissolution, UV spectrometry, tablet hardness and ELSD, SEC and FLD HPLC analysis included. • Carried out a complex method validation, including top up validation and writing a fully comprehensive report. Also carried out feasibility and method transfer analysis.• Member of the Quality Team for Pharmaceutical Development, overseeing that all the quality actions are completed up to a high standard. I have also recently become a Quality Ambassador and a Q-Pulse primary license holder, so have taken on more responsibility in that aspect.• Had experience in carrying out investigations which have originated from GMP analysis – mainly based around being lead analyst on a 2 year investigation into unknown peaks given in Darifenacin Dissolutions. • Frequent and confident user of software including LIMS, Q-Pulse and OpenLab, and advanced in the use of excel for formulating and displaying results. • Taken charge of the care and maintenance of the UV spectrometer and Dissolution baths, which has led to dealing with equipment deviations, change controls, organizing engineers and carrying out monthly and yearly calibrations.• Have had a lot of experience in the CAPA processes; Out of Specification/Unexpected Test Result investigations, whilst ensuring stages of the CAPA are filled out to a high standard.• Taken on larger projects which have included client communication, completion of Stability Protocol’s independently, as well as delegating pieces of analysis to ensure deadlines are met. • Been an approachable mentor for the trainees and junior/new members of the team, being able to confidently answer questions and provide help.• Ensure that I am audit ready at all times and that I schedule time to help with the cleanliness of the laboratory. Show less

• Senior Laboratory Technician

  • Oct 2018 - Jan 2020

  • Carry out routine method analysis in a GMP laboratory with a ‘first time right’ mentality, mainly via HPLC.Dissolution, UV spectrometry and tablet hardness analysis included.• Frequent and confident user of software including LIMS, Q-Pulse and OpenLab, as well as improving myuse of excel for formulating and displaying results.• Taken charge of the care and maintenance of the balances and UV spectrometer, which has led to dealingwith equipment deviations and daily, monthly and yearly calibrations.• Worked on Out of Specification investigations and understand the process of CAPA, whilst ensuringdeadlines are met.• Taken on larger projects which have included client communication and furthered into investigationsoutside the routine testing.• I am an approachable mentor for the trainees and junior/new members of the team.• Ensure that I am audit ready at all times and that I schedule time to help with the cleanliness of thelaboratory. Show less



All Bar One

• United Kingdom
• Entertainment Providers
• 100 - 200 Employee

• Team Member

  • Jun 2017 - Dec 2017

  Mainly preparing drinks/taking orders/running food. I opened and closed the bar and worked various shifts covering from 8am-3am. I ran cocktail masterclasses and was also Christmas Coordinator. I had to ensure my communication and organisation skills were impeccable. Mainly preparing drinks/taking orders/running food. I opened and closed the bar and worked various shifts covering from 8am-3am. I ran cocktail masterclasses and was also Christmas Coordinator. I had to ensure my communication and organisation skills were impeccable.



Loughborough Sport

• Loughborough University

• Social and Departmental League Coordinator

  • Sep 2016 - May 2017

  Organised and ran a mixed social netball league through out the entire year. Included organising umpires for the matches and liaising with team captains to ensure team availability. Organised and ran a mixed social netball league through out the entire year. Included organising umpires for the matches and liaising with team captains to ensure team availability.



William Morris Halls

• Loughborough University

• Sports Secretary

  • Feb 2015 - Feb 2016

  Organiser for all the sports fixtures throughout the year for William Morris Hall (400 students). Communicating with other Sport Secretaries. Intra Mural Sport Champions 2016 Organiser for all the sports fixtures throughout the year for William Morris Hall (400 students). Communicating with other Sport Secretaries. Intra Mural Sport Champions 2016



The Hotel Collection

• Shrigley Hall, Golf and Leisure

• Bar Tender

  • Apr 2015 - Sep 2015

  Bar Tender for the main bar of the hotel, making drinks for weddings, functions, dining. Serving afternoon tea Communicating with kitchen staff Working shifts from 7am-3am Bar Tender for the main bar of the hotel, making drinks for weddings, functions, dining. Serving afternoon tea Communicating with kitchen staff Working shifts from 7am-3am



AstraZeneca

• Alderley Edge

• Work Shadowing

  • Mar 2012 - Mar 2012

  I shadowed many areas of work at the complex in Alderley Edge, Cheshire. I made paracetamol, was shown how drug research is done on a 3D computer, worked in the animal testing labs on mice and dogs. I shadowed many areas of work at the complex in Alderley Edge, Cheshire. I made paracetamol, was shown how drug research is done on a 3D computer, worked in the animal testing labs on mice and dogs.