Jessica Traina

Travel Agent at tripcentral.ca
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Contact Information
us****@****om
(386) 825-5501
Location
Ottawa, Ontario, Canada, CA
Skills

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Bio

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Credentials

  • TICO
    Travel Industry Council of Ontario (Ontario's Travel Regulator)
    Dec, 2016
    - Nov, 2024
  • Smart Serve
    Smart Serve Ontario
    Feb, 2016
    - Nov, 2024

Experience

  • tripcentral.ca
    • Canada
    • Travel Arrangements
    • 1 - 100 Employee
    • Travel Agent
      • Jun 2019 - Present

      Responsible for the act of selling travel and assisting client enquiries received via phone, email, online web-chat, and front line contact by ensuring a strong rapport and conducting a thorough needs analysis. Using my extensive worldwide travel experience and product knowledge to successfully sell air, cruise, tour, insurance, and all inclusive vacations. Abide by targets set by the company relating to sale levels and quality of work.

    • Agency Branch Assistant
      • Mar 2019 - Jun 2019

      Responsible for assisting our Travel Agents with daily operations in two of our storefront locations.

    • Administrative Customer Support Agent
      • Aug 2017 - Mar 2019

      Responsible for the handling of travel arrangements made online via our agency website. Tasks included generating invoices, utilizing various fraud programs to ensure validity, assisting with any client requests pre-travel, and operating a 24-hour on-call program assisting clients while traveling with any unforeseen issues and questions that may arise.

    • Quality Control Agent
      • Nov 2016 - Aug 2017

      Responsible for the organizing and quality checking of our clients travel documentation pre-travel to ensure total accuracy before delivery.

  • FRESHCO, LTD.
    • Canada
    • Retail
    • 500 - 600 Employee
    • Cash Office Supervisor
      • Sep 2014 - Nov 2016

      A key holder and active supervisor for the stores cash office. Responsible for managing all monies received daily through various reporting and accounting procedures as well as leading our front end cashier team. A key holder and active supervisor for the stores cash office. Responsible for managing all monies received daily through various reporting and accounting procedures as well as leading our front end cashier team.

Education

  • Mohawk College
    Tourism and Travel
    2016 - 2017
  • Orchard Park Secondary School
    2011 - 2015

Community

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