Jessica Townsend
Client Success Coordinator at Percolator Consulting- Claim this Profile
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Topline Score
Bio
Credentials
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Salesforce Certified Community Cloud Consultant Certification
SalesforceDec, 2021- Oct, 2024 -
Salesforce Certified Administrator
SalesforceJan, 2021- Oct, 2024
Experience
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Percolator Consulting
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Client Success Coordinator
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Oct 2020 - Present
Managed priorities and made work plans for retainer clients Worked with the consulting team to solve technical problems Wrote documentation, developed training materials, and supported project managers on implementations Managed priorities and made work plans for retainer clients Worked with the consulting team to solve technical problems Wrote documentation, developed training materials, and supported project managers on implementations
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Community Vision CA
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United States
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Financial Services
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1 - 100 Employee
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Senior Program Analyst
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Mar 2020 - Oct 2020
Managed grants through the Nonprofit Sustainability Inititive funded by the City and County of San Francisco; Includes grant application processing, disbursement processing, compliance management, time tracking, and monthly invoicingCommunicated with grantees to ensure timely disbursement and resolve compliance issuesMaintained client records and provided client data for quarterly and annual reportingProvided financial analysis and support for real estate and financial management consulting engagements
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Consulting Program Analyst
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May 2017 - Mar 2020
Managed $2 million in grants through the Nonprofit Space Stabilization Program funded by the City and County of San Francisco; Included grant application processing, disbursement processing, compliance management, time tracking, and monthly invoicingMaintained client records and provided client data for quarterly and annual reportingWorked with program director and the City and County of San Francisco to continuously improve program guidelines and compliance standardsAssisted with the design, development, and administration of the Spacesforgood.org website, a space listing service for nonprofitsParticipated in outreach efforts for the Nonprofit Sustainability Initiative as well as the Spacesforgood.org websiteProvided financial spreads and preliminary analysis for financial assessment consultations
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Consulting Program Assistant
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Sep 2015 - May 2017
Developed process improvement strategiesResearched and implemented new technologiesManaged reporting and billing information for both city and private contractsAssisted a team of consultants with administrative and data management support
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Order Management Associate
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Jun 2014 - Sep 2015
Ensured accurate and efficient processing of a high volume of orders for a variety of Google products. Reviewed orders for completeness, compliance and accuracy. Communicated with Google partners as well as internal employees to verify and confirm information as well as educate on proper order submission processes Ensured accurate and efficient processing of a high volume of orders for a variety of Google products. Reviewed orders for completeness, compliance and accuracy. Communicated with Google partners as well as internal employees to verify and confirm information as well as educate on proper order submission processes
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vRide
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Australia
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Transportation/Trucking/Railroad
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Account Coordinator
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Mar 2013 - May 2014
Developed publications to improve the onboarding experience of new clients Assisted in coordinating hosting promotional events Managed accounts and coordinated logistics to facilitate and enhance ridesharing Website maintenance, data processing and troubleshooting Coordinated fleet logistics including efficiency and supply Simplified and expedited processes of file maintenance and customer relations. Developed publications to improve the onboarding experience of new clients Assisted in coordinating hosting promotional events Managed accounts and coordinated logistics to facilitate and enhance ridesharing Website maintenance, data processing and troubleshooting Coordinated fleet logistics including efficiency and supply Simplified and expedited processes of file maintenance and customer relations.
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Berkeley Academics
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United States
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Higher Education
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Tutor
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Dec 2012 - Jan 2013
Collaborated with co-workers to prepare lesson plans which motivated and encouraged students to take an interest in their studies. Collaborated with co-workers to prepare lesson plans which motivated and encouraged students to take an interest in their studies.
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California Spine Center
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Medical Record Clerk/Receptionist
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Aug 2012 - Dec 2012
Maintained medical records including organizing, locating and processing requests to obtain copies of records by outside parties. Multitasking administrative and patient-related tasks. Maintained medical records including organizing, locating and processing requests to obtain copies of records by outside parties. Multitasking administrative and patient-related tasks.
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UC Berkeley
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United States
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Education Administration Programs
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1 - 100 Employee
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Student Library Assistant
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Jun 2010 - Aug 2012
Maintained library organization, processed materials in transit and enhanced system services through collecting and compiling data, Microsoft Office work, collaboration with supervisors and clients. Maintained library organization, processed materials in transit and enhanced system services through collecting and compiling data, Microsoft Office work, collaboration with supervisors and clients.
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For Your Eyes Only Optometry
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United States
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Writing and Editing
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Optometric Assistant
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Mar 2012 - Jul 2012
Greeted patients and directed them to the area or staff member that would best address their needs. Assisted opticians in organization of patient eyewear including receiving eyewear shipments and dispensing eyewear to patients. Updated patient records in both electronic and paper form. Greeted patients and directed them to the area or staff member that would best address their needs. Assisted opticians in organization of patient eyewear including receiving eyewear shipments and dispensing eyewear to patients. Updated patient records in both electronic and paper form.
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Education
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2008 - 2012
UC Berkeley
Bachelor of Science (B.S.), Molecular Environmental Biology
Community
