Experience

HireVue

• United States
• Software Development
• 200 - 300 Employee

• Senior Business Intelligence Analyst

  • Feb 2022 - Present

  Remote • Serve the entire company’s data needs by querying multiple data sources using SQL and building Tableau dashboards that can translate easily into presentations and data-driven decisions • Liaison between Analytics and Customer Success: proactively meeting their needs, improving enablement and documentation, optimizing use of our reporting, decreased incoming tickets by over 50% YOY • Support the Marketing function, automating Quarterly Review reports that had been manually built for the… Show more • Serve the entire company’s data needs by querying multiple data sources using SQL and building Tableau dashboards that can translate easily into presentations and data-driven decisions • Liaison between Analytics and Customer Success: proactively meeting their needs, improving enablement and documentation, optimizing use of our reporting, decreased incoming tickets by over 50% YOY • Support the Marketing function, automating Quarterly Review reports that had been manually built for the 2+ years prior • Led bi-weekly cross-departmental Tableau training sessions for 5 analysts

• Business Intelligence Analyst

  • Mar 2021 - Jan 2022

  Remote



Qualtrics

• United States
• Software Development
• 700 & Above Employee

• Business Intelligence Analyst

  • Jul 2019 - Mar 2021

  Provo, Utah Area • Work daily with Sales data within Tableau, Salesforce, SQL • Maintain core performance reporting for our Global Sales org of 1k+ employees, tracking activity, attainment, KPIs, and more. This reporting is used for compensation, forecasting, and strategic decision-making; having high impact on the company’s assessments. • Build ad-hoc reporting and data pulls, including competitions, area pipeline breakouts, case status trackers, etc. • Tableau Admin for Qualtrics: oversee user… Show more • Work daily with Sales data within Tableau, Salesforce, SQL • Maintain core performance reporting for our Global Sales org of 1k+ employees, tracking activity, attainment, KPIs, and more. This reporting is used for compensation, forecasting, and strategic decision-making; having high impact on the company’s assessments. • Build ad-hoc reporting and data pulls, including competitions, area pipeline breakouts, case status trackers, etc. • Tableau Admin for Qualtrics: oversee user permissions and 3k+ licenses across the company, work with Data Eng to organize the Server, monthly discussions with Tableau representatives • Work directly with Sales leadership on reporting requests • Work cross-departmentally with analysts to combine efforts and optimally utilize data • Act as Team Lead (May 2020 – Present) for 4 analysts: ramping 3 new members, leading weekly team meetings, attending strategic planning, be direct contact for Sales leadership • Lead "X Team" for annual SKO event for 1K attendees: planning budget, orchestrating engagement efforts, working interdepartmentally • Curate materials and facilitate discussions for the 70+ member Revenue Ops department on Diversity, Equity & Inclusion

• Product Specialist

  • Jul 2018 - Jul 2019

  Provo, Utah Area Specialized Support for CoreXM, Employee Experience, 360, XM Directory • Nearly 5,000 unique support interactions: working daily with Fortune 500 companies, tenured professors at top universities, and research consultants from our Qualtrics Partner Network • Troubleshoot existing Qualtrics setups and implement innovative solutions to fit client needs, teaching the client along the way • Focus on creating a world-class customer experience with high COMs (Customer Obsession Metrics):… Show more Specialized Support for CoreXM, Employee Experience, 360, XM Directory • Nearly 5,000 unique support interactions: working daily with Fortune 500 companies, tenured professors at top universities, and research consultants from our Qualtrics Partner Network • Troubleshoot existing Qualtrics setups and implement innovative solutions to fit client needs, teaching the client along the way • Focus on creating a world-class customer experience with high COMs (Customer Obsession Metrics): high CSAT, low wait times, and positive customer verbatims • Build communication skills over the phone, email, and chat Email Deliverability Team Lead (December 2018 - April 2019) • Oversee communications between our Distributions Engineering Team, our Email Deliverability support team, and our clients • Lead the team in proactive support to improve email deliverability among clients unaware of issues • Overhaul rebuilds of internal and external trainings to improve client interactions surrounding deliverability • Use Sumo queries to analyze email logs Helpdesk Consultant (December 2018 – July 2019) • First Product Specialist to be asked to work Helpdesk - a mediation between our customer support team and our Resolution team to troubleshoot the hardest issues and get all necessary information to file a bug report



Indiana University Math Department

• Undergraduate Grader

  • Aug 2016 - May 2018

  Bloomington, Indiana I solved and graded assignments for multiple sections of MATH-J111 Introduction to College Math taught by Pooja Saxena and Ryan Stees, and MATH-J113 Introduction to Calculus with Application taught by Cemile Kurkoglu.



Indiana University Parking Operations

• Garage Booth Attendant

  • Aug 2015 - May 2018

  Bloomington, Indiana I worked independently to check customers out of the parking garages on campus: my responsibilities included customer service and cashier duties.



Overland Park Golf Club

• United States
• Government Administration
• 1 - 100 Employee

• Beverage Cart

  • May 2016 - Aug 2017

  Overland Park, KS I drive a beverage golf cart stocked with drinks and snacks around a 27-hole golf course, selling to guests. If it storms, I help inside with the snack bar, cooking food and acting as cashier.



Love Culture Inc

• Retail Apparel and Fashion
• 100 - 200 Employee

• Sales Associate

  • Jul 2012 - Jan 2013

  Leawood, KS Duties included: Greeting and assisting customers, cleaning the store, organizing clothes, assigning fitting rooms, returning discarded clothing, and inventorying new merchandise.