Customer Experience and Social Media Manager

• May 2018 - Present

Co-Founder

• May 2014 - Present

Flooring Associate

• Sep 2017 - Mar 2018

•Provided details of each flooring types to help each customer make an informed decision •Stayed up to date on the latest trends of available flooring brands •Assisted clients through email, phone and in-person meetings •Used measurements of floor area to provide prices and quotes for required materials •Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions •Provided details of each flooring types to help each customer make an informed decision •Stayed up to date on the latest trends of available flooring brands •Assisted clients through email, phone and in-person meetings •Used measurements of floor area to provide prices and quotes for required materials •Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions

Operations

• Sep 2011 - May 2017

•Safely moved product within the environment using utility work machines •Cleaned, brushed and vacuumed pool multiple times per day, as needed •Monitored spa area for signs of distress and immediately moved into action when emergencies occurred to alleviate potential injuries •Identified problems during daily work inspections and addressed concerns with Operation Manager •Answered multiple inquiries from clients in person and inbound calls per day and directed to designated departments Show less

Esthetician

• Jul 2009 - Sep 2011

•Maintained rigorous standards of sanitation and sterilization as directed by law and spa’s policies and procedures •Provided excellent customer service and skin care treatments to all clients •Educated and sold skin care products to clients according to specific needs •Promptly answered multi-line phone, returned client calls and scheduled appointments •Provided property details to patrons, including rooms, dining areas, pool and spa •Maintained rigorous standards of sanitation and sterilization as directed by law and spa’s policies and procedures •Provided excellent customer service and skin care treatments to all clients •Educated and sold skin care products to clients according to specific needs •Promptly answered multi-line phone, returned client calls and scheduled appointments •Provided property details to patrons, including rooms, dining areas, pool and spa

Shift Supervisor

• Oct 2004 - Jul 2008

•Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department •Helped employees operate productively and stay on task to meet business and customer needs •Trained and supervised staff members •Documented receipts, employee hours and inventory movements •Established and managed effective controls for labour and inventory costs •Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department •Helped employees operate productively and stay on task to meet business and customer needs •Trained and supervised staff members •Documented receipts, employee hours and inventory movements •Established and managed effective controls for labour and inventory costs