Audiences Coordinator

• May 2022 - - Halen

Client Relationship Manager

• Tem 2021 - Nis 2022

• My CRM role was at the centre of the company, whereby my everyday task was to manage the medical statement (SFR) requests for victims of violent crime within my designated police forces, which are later submitted to the Crown Prosecution Service. - From July 2021 until January 2022 I managed the accounts for Metropolitan Police, City of London Police and Hertfordshire Police. From February 2022 to April 2022, I managed the accounts for Hertfordshire Police and West Yorkshire Police. • I oversaw an ever-growing number of streamlined forensic reporting requests from contracted forces, acquiring the legal and medical knowledge required to ensure requests are completed on time and to the high quality expected by the companies client base. • Liaising with officers in charge of cases, police liaison officers at hospitals and medical institutions, medical transcribers, and the internal operations team, to ensure quick turnaround times and adherence to KPIs. • Reforming the complex and inefficient interface between criminal justice and healthcare.• Creating and presenting presentations for monthly data analysis meetings with the heads of my designated police forces. • Monitoring and maintaining the SFR Medical inboxes to ensure all queries and requests are answered within 24 hours.• Adhering to strict GDPR guidelines when working with subject access, freedom of information and information governance teams, to ensure that victim’s and patient’s personal data is not compromised. • Client feedback regularly highlighted and praised my professionalism, dedication, proactivity, and client focus.• Substantial experience using Word, Excel, PowerPoint, Outlook, Power BI, Microsoft Teams, and Adobe.

Student Case Worker

• Eyl 2020 - Tem 2021

Recruited by local leading detective agency P&D Investigations Limited to review a murder case and a defendant’s conviction. I was provided with training and work under the supervision of an ex-Police Detective and Managing Director of P&D Investigation Limited.· Analysed and synthesised complex case papers.· Worked as a part of a team and individually to find new evidence.· Developed strong communication skills.· Learnt to be proactive and manage time, working to strict deadlines.· Reported on our group findings as a final review.

Victim of Crime Practitioner

• Oca 2019 - Oca 2020

I volunteered for the social business Catch 22, who approached my university asking for volunteers. They are a charity that delivers public services to those affected by crime. I volunteered and trained as a Victim of Crime Practitioner, where I shadowed practitioners in office and completed three courses.· Restorative Justice Facilitator Level 2· Lone Working and Personal Safety· Impact of Crime I volunteered for the social business Catch 22, who approached my university asking for volunteers. They are a charity that delivers public services to those affected by crime. I volunteered and trained as a Victim of Crime Practitioner, where I shadowed practitioners in office and completed three courses.· Restorative Justice Facilitator Level 2· Lone Working and Personal Safety· Impact of Crime

Sales Advisor

• Haz 2019 - Kas 2019

• Helped and assisted customers on the shop floor, changing room and tills, providing quality customer service. • Continuously ensured the store looked highly presentable to customers reorganising the shop floor and layout and contributed to stock taking • Helped and assisted customers on the shop floor, changing room and tills, providing quality customer service. • Continuously ensured the store looked highly presentable to customers reorganising the shop floor and layout and contributed to stock taking

General Sales Assistant

• Haz 2018 - Ara 2018

• Working on tills in a constant faced paced environment, serving customers, and dealing with queries/telephone calls from other stores.• Dealt with online orders and the collection and sending of packages through DPD pickup parcel shop network. • Worked in various departments, arranging, and organising, making sure the store represented high levels of quality and attention to detail. • Working on tills in a constant faced paced environment, serving customers, and dealing with queries/telephone calls from other stores.• Dealt with online orders and the collection and sending of packages through DPD pickup parcel shop network. • Worked in various departments, arranging, and organising, making sure the store represented high levels of quality and attention to detail.

Customer Assistant

• Haz 2017 - Eyl 2017

• Provided high quality customer service whilst on tills, ensuring all customer needs were met. • Worked individually on self-service, managing security, and helping customers simultaneously. • Closed the store every late shift that I worked; dealing with security measures, money handling and ensuring the store was at an appropriate setting for the next day. • Provided high quality customer service whilst on tills, ensuring all customer needs were met. • Worked individually on self-service, managing security, and helping customers simultaneously. • Closed the store every late shift that I worked; dealing with security measures, money handling and ensuring the store was at an appropriate setting for the next day.

Sales Assistant

• Eyl 2015 - Tem 2016

• Mainly worked on tills, providing efficient customer service, and helping to boost sales targets. • Responsible for opening and closing the shop.• Made sure the store looked highly presentable for the customers and contributed to stock taking• Placed orders online for customers and dealt with DHL orders. • Mainly worked on tills, providing efficient customer service, and helping to boost sales targets. • Responsible for opening and closing the shop.• Made sure the store looked highly presentable for the customers and contributed to stock taking• Placed orders online for customers and dealt with DHL orders.

Optical Assistant

• Mar 2014 - Ağu 2014

• Worked mainly on the contact lens department, helping ensure customers were fully satisfied with their orders and appointments. Assisted customers during their eye tests. • Responsible for opening the shop in the mornings. • Worked mainly on the contact lens department, helping ensure customers were fully satisfied with their orders and appointments. Assisted customers during their eye tests. • Responsible for opening the shop in the mornings.