Jessica Thibodeau

at Allegiant Fire Protection, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Aurora, Illinois, United States, US
Skills

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Bio

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Credentials

  • Associate Professional in Human Resources® (aPHR®)
    HRCI
    May, 2021
    - Nov, 2024
  • Customer Service
    -

Experience

  • Allegiant Fire Protection, LLC
    • United States
    • Facilities Services
    • 1 - 100 Employee
      • Mar 2021 - Present

      • Jan 2018 - Mar 2021

  • Valley Fire Protection & Plumbing
    • United States
    • Construction
    • 1 - 100 Employee
      • Jul 2017 - Jan 2018

      • Jan 2016 - Jan 2018

      • Oct 2013 - Dec 2015

      Daily scheduling and management of service visits and fire inspectionsManage generation of monthly customer orders including open order reportsReporting on service data and response time trendsResponsible for alarm and sprinkler team routing and performance trackingFocus in customer service, managing resources and acting with professionalism and urgency

  • Cintas
    • United States
    • Facilities Services
    • 700 & Above Employee
    • Customer Service Team Lead
      • Nov 2010 - Oct 2013

      Lead in fast-paced call center environment Managed at risk business data and oversee resolution of customer service issues Development and Implementation of lost business tracking Provided training for telephone skill and service building Customer entry, work order management, forms submitter, and on time tracking Assisted in development of software usage to shape report management Lead in fast-paced call center environment Managed at risk business data and oversee resolution of customer service issues Development and Implementation of lost business tracking Provided training for telephone skill and service building Customer entry, work order management, forms submitter, and on time tracking Assisted in development of software usage to shape report management

  • Aurora Tri State
    • Technology, Information and Internet
    • Dispatch Supervisor
      • Oct 2001 - Nov 2010

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