Experience

REMAX Advantage Realty Inc - Colorado Springs, CO
• United States
• Real Estate
• 1 - 100 Employee
• Associate Broker

  • Jan 2023 - Present


RE/MAX INTEGRITY

• United States
• Real Estate
• 1 - 100 Employee

• Associate Broker

  • Nov 2020 - Jan 2023

  Colorado Springs, Colorado Area I help people buy and sell real estate in Colorado Springs and surrounding areas. I'm a Colorado native. I am involved in my community, knowledgeable about my business, and enthusiastic about what I do!! Contact me anytime for a free market analysis, you might be surprised at how much your home is worth! I love helping great people find a new house in Colorado Springs.



Westone Laboratories

• United States
• Medical Device
• 1 - 100 Employee

• Customer Service Manager

  • Apr 2018 - Dec 2020

  Colorado Springs, Colorado Managed day to day activities for the Customer Service Team. Created performance metrics and call model to define and measure success. Built team environment by defining role and responsibilities. Implemented coaching process to build on skills. Facilitated the creation of formal training procedures. Managed project to update marketing material. Developed recognition program to encourage team work. Partnered with other departments to make improvements to process.



T. Rowe Price

• United States
• Financial Services
• 700 & Above Employee

• Administrative Supervisor

  • Apr 2017 - Mar 2018

  Colorado Springs, Colorado Served as a coach and liaison between administrative staff and business unit managers. Advised on reducing risk while maintaining relationships. Built team environment by focusing on recognition, team activities and holding individuals accountable to performance standards. Recruited, trained and on-boarded new associates. Revamped recruiting process. Created a holistic coaching program to have complete documentation and performance examples for each associate.

• Supervisor- Participant Service Center

  • Sep 2013 - Mar 2017

  Colorado Springs, Colorado Licensed supervisor in the Participant Service Center. Supervised a team of between 8 and 20 associates, who provided customer service and investment guidance for 401k plan participants. My primary duty as a Supervisor was to develop team members. Motivated and engaged team members by adapting management and coaching style. Mentored new Supervisors in handling difficult conversations and sensitive employee situations. Served on Performance Management Committee to share best practices across… Show more Licensed supervisor in the Participant Service Center. Supervised a team of between 8 and 20 associates, who provided customer service and investment guidance for 401k plan participants. My primary duty as a Supervisor was to develop team members. Motivated and engaged team members by adapting management and coaching style. Mentored new Supervisors in handling difficult conversations and sensitive employee situations. Served on Performance Management Committee to share best practices across the firm. Member of the Interview Team for over 2 years due to my ability to identify top talent. As a Routing Team member, responsible for immediate staffing decisions, allocating resources, and communicating with different departments to ensure decisions were in line to meet service level goals. Led the department Recognition Project for 2 years, which involved organizing and presenting at the quarterly staff meetings, budgeting for employee awards, and implementing new programs to increase employee engagement.

• Senior Participant Service Center Representative

  • Jan 2013 - Sep 2013

  Provided internal and external customer support. Coached team members on multiple topics including using a consultative approach and identifying ways to provide added value in every interaction. Motivated and engaged team members. Earned MVP award based on performance. Graduated EDGE program.

• Participant Service Center Representative

  • Mar 2012 - Jan 2013

  Colorado Springs, Colorado Area Provided superior customer service to retirement plan participants. Through a consultative approach, understand and identify ways to provide added value in every interaction. Provide education on retirement plan options for meeting short-term and long-term financial goals. Appropriately identify opportunities to retain clients and financial assets.



Deluxe Corporation

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Coach Leader

  • Jun 2004 - Mar 2010

  Colorado Springs, Colorado Area Supervised teams of 10-24 inbound sales associates in both sales and customer service teams, supporting small business owners. Used proven sales coaching techniques to lead the highest performing inbound sales teams. Maintained low attrition rate and high-performance standards in a highly competitive environment. Improved team sales revenue by 7% through motivation and team-building skills. Recruited and ensured the training of new staff exceeded departmental expectations. Created a… Show more Supervised teams of 10-24 inbound sales associates in both sales and customer service teams, supporting small business owners. Used proven sales coaching techniques to lead the highest performing inbound sales teams. Maintained low attrition rate and high-performance standards in a highly competitive environment. Improved team sales revenue by 7% through motivation and team-building skills. Recruited and ensured the training of new staff exceeded departmental expectations. Created a cross-trained team to improve customer service and department efficiencies across brands. Advised new and existing small business owners on brand development strategy. Generated leads for website and logo design. Applied consultative selling techniques to exceed all performance goals.

• Team Lead In Training, Trainer

  • Apr 2002 - Jun 2004

  Colorado Springs, Colorado Area Faciltated new hire training, conducted new hire interviews, wrote and delivered progress reports, created and delivered refresher training on both sales and process topics. Through on-the-job training, became familiar with company's expectations of leaders. Used resources and knowledge to develop expertise in company's policies and procedures while increasing coaching skills and adapting management style to inbound sales models. Managed mentor group and taught coaching techniques while… Show more Faciltated new hire training, conducted new hire interviews, wrote and delivered progress reports, created and delivered refresher training on both sales and process topics. Through on-the-job training, became familiar with company's expectations of leaders. Used resources and knowledge to develop expertise in company's policies and procedures while increasing coaching skills and adapting management style to inbound sales models. Managed mentor group and taught coaching techniques while assisting with career development.

• Centralized Support, Mentor

  • Apr 2000 - Apr 2002

  Colorado Springs, Colorado Area Provided help desk support to internal customers. Wrote and facilitated classroom and on-the-job training programs for new employees. Evaluated and delivered progress reports to ensure successful transition from training to sales floor. Monitored teams for sales compliance. Coached representatives to best practices in both sales and process.

• Customer Management Representative, Sales Coach

  • Aug 1997 - Apr 2000

  Colorado Springs, Colorado Area Took inbound customer calls. Converted service calls to sales opportunities. Appointed to Employee Advisory Council serving as a liaison between senior leadership and the employee group. Conducted new hire interviews. Coached tenured employees on sales techniques. Member of a task force charged with monitoring and measuring successful usage of the new companywide sales program.