Experience

Company of Cooks

• Hospitality
• 100 - 200 Employee

• Café Supervisor

  • Jun 2019 - Present

  -Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards -Trained and mentored staff to meet and exceed high quality standards -Boosted customer satisfaction and service delivery to strengthen customer loyalty -Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards -Trained and mentored staff to meet and exceed high quality standards -Boosted customer satisfaction and service delivery to strengthen customer loyalty



Costa Coffee

• United Kingdom
• Retail
• 700 & Above Employee

• Barista Maestro/supervisor

  • Sep 2017 - Jun 2019

  -Trained new staff members on proper coffee preparation and customer service techniques -Adapted to different customer needs and preferences, resulting in increased customer satisfaction -Managed a team setting goals and delegating tasks to ensure deadlines were met -Trained new staff members on proper coffee preparation and customer service techniques -Adapted to different customer needs and preferences, resulting in increased customer satisfaction -Managed a team setting goals and delegating tasks to ensure deadlines were met



SB fotografias

• Brazil
• Photography

• Photographer/Social Media Analyst/digital mkt

  • Feb 2012 - Dec 2016

  -Developed my own business like events photographer -Managed marketing, customer service and financial deals -Developed and maintained strong relationships with customers -Developed my own business like events photographer -Managed marketing, customer service and financial deals -Developed and maintained strong relationships with customers



Worship music studio

• Recepcionist/social media

  • Jul 2015 - Apr 2016

  -Scheduled and confirmed appointments with clients, ensuring that all necessary information was obtained -Responded to customer inquiries in a timely and professional manner -Assisted with setup and breakdown of meetings and events -Managed the studio social media accounts -Developed content(banners, videos, photography) to update the studio social media and keep it relevant -Scheduled and confirmed appointments with clients, ensuring that all necessary information was obtained -Responded to customer inquiries in a timely and professional manner -Assisted with setup and breakdown of meetings and events -Managed the studio social media accounts -Developed content(banners, videos, photography) to update the studio social media and keep it relevant



Mult-Music

• Brazil
• Retail

• Administrative assistant/sales

  • May 2008 - Mar 2014

  -Dealed with administrative sales reports directioned to the company directors -Restocked supplies and placed purchase orders to maintain adequate stock levels. -Received and sorted incoming mail packages to record, dispatch, or distribute to correct recipient -Executed record filling system to improve document organization and management -Dealed with administrative sales reports directioned to the company directors -Restocked supplies and placed purchase orders to maintain adequate stock levels. -Received and sorted incoming mail packages to record, dispatch, or distribute to correct recipient -Executed record filling system to improve document organization and management



Saúde S/A

• Brazil
• Health and Human Services

• Free lancer journalist

  • Jan 2012 - Nov 2012

  -Wrote for the magazine news covering health department. -Conducted interviews with major public figures debating public heath sector. -Wrote for the magazine news covering health department. -Conducted interviews with major public figures debating public heath sector.