Experience

VictoriaPlum.com
• United Kingdom
• Retail
• 100 - 200 Employee
• Assistant Category Manager

  • Sep 2021 - Present

NHS
• Hospitals and Health Care
• 700 & Above Employee
• NHS Mobile testing operative

  • Apr 2021 - Aug 2021


2 Sisters Food Group

• United Kingdom
• Food and Beverage Manufacturing
• 700 & Above Employee

• Production Planner

  • Apr 2020 - Mar 2021

  Accountable for the Whole-bird and Frozen departments; providing administrative assistance to the Portions/Intercompany departments; reporting into the Planning Manager. Responsibilities involve creating, reviewing and distributing production work, conferring with department supervisors to determine progress and completion of work, and compiling reports on progress of work, inventory levels and production problems. Key duties include but not are not exclusive to: • Creating weekly production plans to cover forecasted sales, analysing trends and forecasts to inform the planning process • Engaging with key stakeholders to ensure stock availability for production, monitoring production progress and escalating potential variances, and liaising with key stakeholders to ensure production targets are achieved • Working closely with other departments of the business, including planners from multiple production sites, to maintain agreed customers service level and communicating any shortfalls • Undertaking stock reviews and investigating discrepancies when required • Administrative duties such as creating and maintaining order schedules, order input/data entry for various departments, and producing KPI reports on a daily/weekly basis. Primarily working with Excel, Navision and FOPS software Show less



The Victory Club

• United Kingdom
• Spectator Sports

• Bartender

  • Aug 2019 - Dec 2020

  Alongside my full-time roles, I have worked part time as a reliable bartender who combines organisation with strong multi-tasking and communication skills, to deliver efficient and enjoyable customer service. Within this role developed a wide knowledge of our product selection and demonstrated the ability to highlight trends in sales activity and make recommendations for promoting both new and clearance stock. I have continued to build relationships with regular customers while encouraging others to become return customers through charismatic and consistent service. I am trusted with handling money, often assisting the Stewardess with the closing reports, in addition to rotating inventory, keeping track of stock and making recommendations for ordering. Other duties include cleaning and preparing for the next business day and guiding guests out of the establishment. Show less



Wren Kitchens

• United Kingdom
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Kitchen Designer and Sales Consultant

  • Oct 2019 - Mar 2020

  Key responsibilities: • Welcome customers into our showroom, establishing their needs and wants to give them a guide price of their dream kitchen, whilst educating them through the design process and demonstrating why customers choose Wren Kitchens • Schedule customer appointments for home measures & design consultations • Listen and capture customer requirements, utilising my product knowledge and 3D CAD software to generate inspirational designs which meet if not exceed customers’ expectations • Confirm all details with customers prior to delivery and gain their sign off using customer charters & contracts to ensure errors are minimised; Explain key documents so customers are clear on what they are receiving as part of their purchase; Present multiple approved finance and payment methods • Adherence to compliance processes as directed by the Showroom Manager • Maintain a kitchen order bank to ensure customers are communicated with and deliveries are booked on time Show less

• Buying Assistant

  • Sep 2017 - Oct 2019

  My role was to fully support the Senior Category Manager in planning, implementing and reporting - including weekly analysis of sales and promotional activity. Responsibilities included understanding and driving customer focused activity to generate sales and margin in-line with the company’s budget through assisting the ranging, sourcing and development of new products, whilst building and maintaining key supplier relationships.• Support Category Manager’s across Furniture and Heating, Baths and Enclosures, and Ceramics with daily administrative tasks; visual merchandising and data management; New Product Development; coordinating info and content for new projects to deliver OTIF• Daily management of pre-sales queries in conjunction with Customer Service• Work closely with a global vendor base, maintaining positive relationships whilst obtaining quotes, negotiating product specs, pricing, deadlines and approving changes. Evaluating performance in line with company Vendor Compliance Document and agreed terms, as well as travelling across the UK and Far East to conduct Vendor meetings, review ranges and maintain quality assurance• Advise how to price products based on purchase price and market trends• Assist with the development of creative and compelling merchandise displays; maintenance of website content and visual merchandising in line with business strategy and policies; improvement of SEO through optimising product detail pages, and support web-development with accurate product data• Provide analytical support for the Senior Category Manager, using insight to make decisions• Approving quarterly catalogue changes to products and product information• Communicate with Pricing, Marketing and Design, Supply Chain, Operations, Finance, User Experience and Web-Development, and Vendors to provide information and problem solve• Production and distribution of regular business updates (e.g., Commercial newsletter, Customer Service training presentations) Show less

• Apprentice Commercial Administrative Assistant

  • Dec 2016 - Sep 2017

  During this period, I provided administrative support to the Pricing and Marketing teams to expand my knowledge and seized the opportunity to work with the Commercial team as an interim administrative assistant, earning myself the permanent role for the Furniture category in December 2016. By September 2017 I completed my apprenticeship, obtaining an NVQ Level 2 in Business and Administration, including OCR Functional Skills awards in ICT Levels 1 and 2.

• Apprentice Quality Assurance Technologist

  • Jul 2016 - Dec 2016

  I joined Victoria Plum in July 2016 as an Apprentice Quality Assurance Technologist where I began building up my administrative skills and knowledge of the company and industry, whilst working towards an NVQ. Key Responsibilities:• Support the production and issuance of quality standards documents, whilst developing an awareness of the regulations, tests and general standards concerning product due diligence, in support of the department goals to ensure all products are technically and legally compliant; to provide support in areas relevant to product development and sourcing to ensure products were launched in accordance with the business expectations and product standards. This included systematic recording of product details and maintenance of technical files and reports – including product specifications, test certification, inspection reports, pre-sales queries and refund data• Liaise with our quality teams in the Far East, offering technical support in a timely manner, and responsible for the approval of new product packaging, instructions and labels• Assist in optimising QA processes, product and packaging quality and reducing waste• Notifying QA/Commercial/Operations supervisory personnel of any quality or packaging issues that have been identified, and follow instructions given as to what corrective action is to be taken for any issue raisedI would spend at least 1 day a week at our Distribution Centre where tasks varied, for example, investigating customer complaints and pre-sales enquiries; QC inspecting and packaging products; stock locating and counting. During this time, I also completed internal Safe Systems of Work - Manual Handling training. I carried out this role for 6 months until re-structuring across the business provided an opportunity for change. Show less



Harrisons Restaurant

• Australia
• Restaurants

• Waitress

  • May 2015 - Jan 2017

  Working as a waitress in a local award-winning restaurant, I gained valuable experience in customer service and marketing; developed my communication skills and learned the value of strong product knowledge. The fast-paced work environment provided a challenge and I enjoyed working within a small team, utilising my charismatic and approachable personality to build rapports with both customers and colleagues, enabling me to adapt well into a resourceful leadership role whilst training and supervising casual staff. The role required me to support the team in providing excellent and efficient customer service, with the shared goal to drive sales and maximize profitability to ensure the growth of the business. Duties included taking phone calls, scheduling reservations and orders in an articulate manner and to ensure accurate delivery of requirements, all consistent with standards expected. I was trusted with handling cash, and responsible for my share of stock rotation and end of shift clean up. I enjoyed building a rapport with regular customers and demonstrated the ability to highlight trends and respond effectively to customer feedback. I waitressed at Harrisons for just shy of 2 years, during which time I completed my GCSE’s and AS levels. Show less