Jessica Small
Operations Manager at InComm Conferencing- Claim this Profile
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English -
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Japanese Elementary proficiency
Topline Score
Bio
Credentials
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Level I: Improvisational Team Synchronization
Amy SigilJun, 2020- Oct, 2024
Experience
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InComm Conferencing
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United States
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Telecommunications
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1 - 100 Employee
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Operations Manager
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Jun 2022 - Present
I handle day-to-day operations for our office, includes overseeing three departments (audio operations, media department, and web department,) staff management, and task assignment. I also take on the responsibilities of each department - scheduling client events for audio and web, coordinate webcast / hybrid events, and develop relationships.Operations Manager [2022 - Current]• Oversee high-level HR duties - this includes interviewing potential candidates, and setting growth paths for current employees.• Provide top-tier leadership for all three operational departments.• Implementing and practicing policy and strategic decisions.• Identify and address problems as well as opportunities for company growth.• Build strong relationships with other organizations for continued business.• Excellent communication skills, time management, and attention to detail.• "Lead from the front" - set great examples for staff to follow by being at the frontlines of the business.• Perform annual employee reviews.• Report any feedback to General Management and HR to produce a better morale and more productive work environment.• Review any submitted PTO from staff.• Manage daily schedule based on employee availability.• Outsource and work with other office managers (world-wide) to assist with scheduling needs for our clients.• All responsibilities as needed from previous roles within the company.
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Operations / Project Manager / Web Specialist / Web Supervisor / Operations Supervisor
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Sep 2010 - Present
Operations Supervisor [2021-2022]• Supervise and train employees.• Report on employee performances.• Ensure compliance to company policy and regulations.• Data management and entry as needed.Web Admin / Services Coordinator / Department Supervisor [2018-2020]• Effectively organize and execute web events (web conferences/webcast) from pre-production to post-production.• Organize all elements in pre-production for a web meeting which can include but is not limited to scheduling, content upload, slide advancements and audio level/quality management.• Supervise and manage live/webcasted events.• Train speakers/presenters/end users on the web technology, ensuring the functionality of streaming media such as PowerPoint presentations, live video, screen-sharing, and audio/video playback.• Deliver all post-production materials (reporting/analytics) for client including edits (heads &tails) to web meetings.• Edit audio and video files.Project Manager [2015-2018]• Development and management of each aspect of an event being implemented that is relevant to the Operations team.• Schedule audio conferences, developing support materials, and maintaining regular contact with clients to ensure a smoothly run conference while working closely with other departments.• Maintain regular contact with clients - whether to develop a program, to confirm flow of the event to ensure quality, or to find resolutions to any issues. Lead group meetings, whether inter-office or with clients.Operations / Conferencing Specialist [2011-2015]• Run teleconferences, webinars, and hybrid events, then process analytics for major corporations / companies. The main focus for the events is on investor relations and continuing medical education conferences. These conferences help major corporations stay in contact with all of their employees, investors and stock holders, and more.
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Blockbuster
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United States
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Retail
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700 & Above Employee
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Manager / Keyholder
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Nov 2010 - Nov 2011
As a Keyholder / Supervisor, I was responsible for supervising and coaching Customer Service Representatives to create a positive customer experience while achieving sales results.Job Duties:• Work closely with the store manager and the district manager.• Direct employees in the creation of a positive customer experience that includes a proactive interaction and immediate resolution of customer issues as needed.• Responsible for meeting sales goals for my shift set by the store manager and/or set by myself.• Responsible for assigning individual shift goals to employees and following up with each of them to ensure delivery of goals.• Coach and develops CSR's on their shift per standard and as needed.• Ensures that proper inventory, cash controls, and loss prevention procedures are in place and followed.• Process administrative tasks as needed including reviewing and taking action on daily reports.• Ensure store appearance and merchandising is in compliance with ongoing marketing programs, product is displayed timely and appropriately, and the store is clean and maintained per company standards.
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Education
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2008 - 2010
County College of Morris
Graphic Design
Community
