Experience

Merry Maids Corporate

• United States
• Consumer Services
• 300 - 400 Employee

• Office Manager

  • Oct 2016 - Present



Casual Male

• Albertville MN

• Store Manager

  • Jun 2015 - Apr 2016

  Handles monetary transactions with customers and the bank. Assisting with sales and customer interaction. Completes store operational requirements by scheduling and assigning employees; following up on work results. Maintains store staff by recruiting, selecting, orienting, and training employees. Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensures availability of merchandise and services by approving contracts; maintaining inventories. Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios. Secures merchandise by implementing security systems and measures. Protects employees and customers by providing a safe and clean store environment. Maintains the stability and reputation of the store by complying with legal requirements. Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. Maintains professional and technical knowledge by attending educational workshops. Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Contributes to team effort by accomplishing related results as needed. Show less



Zale Jewelers

• United States
• Retail
• 700 & Above Employee

• Temporary Store Manager

  • Sep 2004 - Jun 2015

  I started out as a jewelry consultant then worked my way up to manage three separate locations, Albertville Outlet, Northtown and Crossroads malls in Minnesota. Numerous times I was on the to list for the state when it came to sales, credit applications and warranty attachment rate. DCA certified in diamonds and gemstones. Manage staff to keep on their metrics and perform at the highest standard. Handle deposits and oversea all financial transactions. Inspect and ensure the proper operation of security cameras and alarms. Track by manual and automatic means inventory on display and in back storage. Instruct employees on policies for handling jewelry, while also showing pieces to customers. Hire and assign store associates to counters and repair areas. Schedule work times for staff. Oversee display of jewelry in counters. Process credit application or other financing of jewelry purchases. Provide credit or finance agreement, sales agreement, and warranty information. Ensure accuracy of price information and discounts. Supervise delivery of prompt and courteous customer service, including repair and also resizing of jewelry. Inform customers of the quality, stone type, weight, cuts and other features of jewelry pieces. Report thefts to law enforcement and insurance company. Show less



Jones New York

• Apparel & Fashion
• 700 & Above Employee

• Sales Associate

  • Mar 2004 - Sep 2004

  Welcomes customers by greeting them; offering them assistance. Directs customers by escorting them to racks and counters; suggesting items. Advises customers by providing information on products. Helps customer make selections by building customer confidence; offering suggestions and opinions. Documents sale by creating or updating customer profile records. Processes payments by totaling purchases; processing checks, cash, and store or other credit cards. Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. Contributes to team effort by accomplishing related results as needed. Show less