Experience

City of Reading Police Department

• United States
• Government Administration
• 1 - 100 Employee

• Telecommunicator II

  • Jun 2018 - Present

  *Answer emergency (9-1-1) and non-emergency telephone lines obtaining information, prioritizing and confirming the location of calls as well as making independent determination of appropriate action for processing all incoming calls for service, to include relaying pertinent information to the appropriate public safety response unit (police) or providing callers with the appropriate advice or referral. *Operate and monitor National Crime Information Center (NCIC) terminal, two-way radio channels, computer aided display (CAD) monitors, and other related sophisticated communications equipment systems, while efficiently gathering and documenting caller information, prioritizing and responding to any incoming notifications from other agencies. *Summarize critical information for public safety-first responders in the computer aided dispatch system using correct grammar, spelling, and punctuation, and refer and classify calls for police assistance according to the level of response required. *Provide administrative public safety information, such as, but not limited to, how to file accident reports, report a crime, find a towed car, etc. *Receive requests by radio, phone, electronic format or fax from law enforcement, fire/medical personnel, mental health professionals, school officials and other public safety agencies to, access, enter, retrieve and disseminate records, motor vehicle records stolen property, wanted persons and criminal history files utilizing local, state and national database systems; prioritize and effectively relay information in proper format to requesting agency. Contact outside public service divisions as requested and relay information as required. Show less



Reading Oral Surgery Group

• United States
• Medical Practices
• 1 - 100 Employee

• Front Desk Assistant

  • Aug 2017 - Jul 2018

  *Verify/update patient information, scan insurance cards and photo identification cards, and scan x-rays and/or referrals if available. *Scheduled appointments for new and reoccurring patients within our office or give patient referrals to another office. *Verify patient’s insurance and benefits for upcoming surgeries. *Verify patient insurance coverages and generate fee estimates for surgeries and advise patient what is due day of surgery. *Scan all documentation into charts, have doctors review and sign documents and letters and notate appropriately in charts whether it is financial related or patient care related information with accuracy. *Prep surgery trays with instruments for doctors to use based on what procedure patient is scheduled for. *Bring patients back into consult or surgery rooms to discuss treatment and care and document in patient’s charts with accuracy. *Take x-rays and load into computer for doctor to review prior to appointments and during appointment with patient. Show less



Caron Treatment Centers

• Non-profit Organization Management
• 300 - 400 Employee

• Medical Records Specialist

  • Apr 2016 - Jul 2017

  *Transcribe medical, clinical, psychological and psychiatric reports. *Release information to persons or agencies according to regulations. *Process patient discharge documents. *Review and close patient charts after discharge. *Review records for completeness, accuracy, and compliance with regulations. *Protect the security of medical records to ensure that confidentiality is maintained. Trained to administer Naloxone (Narcan) *Transcribe medical, clinical, psychological and psychiatric reports. *Release information to persons or agencies according to regulations. *Process patient discharge documents. *Review and close patient charts after discharge. *Review records for completeness, accuracy, and compliance with regulations. *Protect the security of medical records to ensure that confidentiality is maintained. Trained to administer Naloxone (Narcan)



Encompass Insurance

• United States
• Insurance
• 400 - 500 Employee

• Customer Service Associate

  • Jan 2013 - Mar 2016

  *Assist our independent agents, policyholders and third parties with insurance related questions and resolve technical and billing related issues. *Answer routine insurance questions including billing, status inquiries, policy changes and rate increases while having a high value conversation regarding our product includes features and benefits. *Research and resolve agency concerns which does not require an agent’s license and refer items to appropriate contacts. *Review fellow employees open items while out of office and handle items received directly thru company website from policyholders, agent's and territorial reps. *Involvement in the Customer Experience and Summer Events Committee, Son/Daughter Day Event, Testing Team and New Hire mentoring program. *Apply insurance resources on a state by state basis within established guidelines, state rules and regulations. *Ensured facilitation of first call resolution, customer satisfaction and legal compliance for all interactions and work processed. Show less



Homemaker

• United Kingdom
• Retail

• Homemaker

  • Sep 2004 - Jan 2013

  Was blessed to have the opportunity to stay home and raise my children. Was blessed to have the opportunity to stay home and raise my children.



Reading Health System

• Nurse's Station Clerk Temp

  • Jun 2006 - Oct 2006

  *Billed patients insurance and scheduled future appointments within our office as well as referrals for other offices within our network. *Filed all medical documents within patient charts utilizing confidentiality due to the personal nature of the information being handled. *Billed patients insurance and scheduled future appointments within our office as well as referrals for other offices within our network. *Filed all medical documents within patient charts utilizing confidentiality due to the personal nature of the information being handled.