Loan Officer

• Feb 2023 - Present

Mortgage Loan Officer

• Feb 2021 - Feb 2023

Consultant

• May 2014 - Feb 2023

• Created and designed marketing presentations for Executives, to launch “The Next Generation Old School” show starring celebrities such as Carl Payne (Martin) and Claudia Jordan (The Rickey Smiley Morning Show). Show is scheduled to be aired on The CW network in 2016. • Specialized in maximizing branding position of companies and individuals using various multi-media platforms, Microsoft (Windows, XP, 2000 and 98) tools and Photoshop CS2. • Created and designed marketing presentations for Executives, to launch “The Next Generation Old School” show starring celebrities such as Carl Payne (Martin) and Claudia Jordan (The Rickey Smiley Morning Show). Show is scheduled to be aired on The CW network in 2016. • Specialized in maximizing branding position of companies and individuals using various multi-media platforms, Microsoft (Windows, XP, 2000 and 98) tools and Photoshop CS2.

Account Manager

• Nov 2018 - Feb 2021

• Handle incoming customer service and sales calls and route calls to necessary departments for residential business. • Enroll new customers and assist with navigating features of interactive customer portal. • Answer billing and payment questions and negotiate payment arrangements to ensure debt recovery. • Schedule service orders and service requests using CARE system. • Generate business sales leads on marketing campaigns for TXU solutions and warranties. • Handle incoming customer service and sales calls and route calls to necessary departments for residential business. • Enroll new customers and assist with navigating features of interactive customer portal. • Answer billing and payment questions and negotiate payment arrangements to ensure debt recovery. • Schedule service orders and service requests using CARE system. • Generate business sales leads on marketing campaigns for TXU solutions and warranties.

Mortgage Loan Officer

• Jul 2017 - Dec 2018

• Analyzed customer financial information for underwriting requirements and qualifications for closings. • Generated new business through personal marketing efforts, using social media channels and attending networking events. • Maintained awareness of current events and money market trends to assist with providing effective financial advice and consumer credit analysis. • Generated over $1 million dollars in monthly sales goals, post-licensing by the Department of Banking and Finance. • Managed database of clients to include gathering appropriate documentation, identifying and submitting specific files for Account Manager TXU Energy- Work from Home • Handle incoming customer service and sales calls and route calls to necessary departments for residential business. • Enroll new customers and assist with navigating features of interactive customer portal. • Answer billing and payment questions and negotiate payment arrangements to ensure debt recovery. • Schedule service orders and service requests using CARE system. • Generate business sales leads on marketing campaigns for TXU solutions and warranties. underwriting and continuing proper client communication to ensure a timely and efficient loan closing.

Manager

• Apr 2018 - Nov 2018

• Cultivated and maintained relationships with 3rd party vendors and commercial tenants. • Interviewed and retained survey data on new, existing and past tenants to sharpen marketing outreach and identify trends. • Hosted events on/off-site to generate new business. • Reviewed and verified data of new leases to ensure accuracy of required legal documents and identification information. • Addressed and resolved questions, requests, and complaints from tenants. • Inspected property daily to document condition of buildings and address problems/concerns with tenants and asset. • Increased occupancy 30% in the first 3 months of employment. • Improved online reviews and company ratings 2 stars on sites such as Google, Apartments.com., Rent.com and Apartmentguide.com • Rebranded pamphlets, brochures and welcome packages to increase SQ5 marketing and logo identity. • Oversaw staff of more than 10, to ensure proper execution of daily tasks, assignments and community outreach efforts.

Leasing Specialist

• Jul 2016 - Jul 2017

• Assisted in maintaining strong relationships with existing tenants through monthly resident events and posting neighborhood news and announcements through Facebook. • Increased resident satisfaction through improved communication between office staff and prospective residents, leading to increased occupancy of 10% in the first 3 months. • Ensured completed lease agreements were in accordance with state and local rental laws, while thoroughly educating residents on significant lease terms and penalties for violations in the agreements.

Assistant Operations Manager

• Aug 2013 - Jul 2016

• Directed and managed operations during night shift, with a database of over 500 clients in a 5,000 square foot facility. Reported to CEO and held full profit and loss accountability. • Implemented and evolved high impact strategies to target new business opportunities and markets. • Maintained general accounting and business management using QuickBooks software. • Managed marketing strategies, budgets, volume forecasts, financial statements and vendor relationships. • Maintained multiple tracking tools to align business needs and NOI with client relations and customer service satisfaction.

Assistant Manager

• Sep 2012 - Aug 2013

• Introduced sales strategies to Chamblee and Atlanta locations to increase profit margin and expand brand awareness. Used various grassroots marketing efforts to target the surrounding neighborhoods and local businesses, resulting in a 30% increase in customer database and sales. • Trained new associates in company best practices and key performance indicators for handling client insurance and non-insurance claims. • Prepared monthly/quarterly budgeting and sales reports to expand Company mission statement and access areas of opportunity for revenue growth. • Lead development of operational support programs and processes, which contributed to securing long term business, optimizing levels of productivity and sustaining overall success. • Created and edited multiple training documents, used by Human Resources, to train new and developing personnel companywide.

Mortgage Loan Originator

• Aug 2011 - Aug 2012

• Acquired licensing in GA and FL by the Department of Banking and Finance. • Finalized loan contracts by explaining provisions to clients through evaluating documentation for credit worthiness. • Assisted clients by answering questions, following up with requests and maintaining strong relations to maintain standards of FCRA and DBF reporting requirements. • Updated job knowledge by participating in educational opportunities, on-going training and expanding personal networks. • Acquired licensing in GA and FL by the Department of Banking and Finance. • Finalized loan contracts by explaining provisions to clients through evaluating documentation for credit worthiness. • Assisted clients by answering questions, following up with requests and maintaining strong relations to maintain standards of FCRA and DBF reporting requirements. • Updated job knowledge by participating in educational opportunities, on-going training and expanding personal networks.

Real Estate Intern

• May 2011 - Aug 2011

• Computed, classified and recorded accounting data to maintain accuracy and control of financial records through federal GAAP standards. • Assisted the leasing, marketing and residential departments to promote positive resident and internal team member relationships. • Routinely reported and reconciled outstanding balances for Account Receivables and Payables of Charles Towers Apartments. • Computed, classified and recorded accounting data to maintain accuracy and control of financial records through federal GAAP standards. • Assisted the leasing, marketing and residential departments to promote positive resident and internal team member relationships. • Routinely reported and reconciled outstanding balances for Account Receivables and Payables of Charles Towers Apartments.