Experience

Delta Hotels by Marriott, Grand Okanagan Resort

• Canada
• Hospitality
• 1 - 100 Employee

• Event Manager

  • Apr 2019 - Present



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Conference Services Manager

  • Jan 2018 - Apr 2019



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Convention Services Manager

  • Nov 2014 - Aug 2017

  Coordinate meetings, conventions and other special events. Communicating the needs of the group to ensure a flawless execution; exceeding all guests' expectations. -Working with the group contact for the needs/ requests of that specific program -Reserving any meeting space, food & beverage or AV equipment -Coordinating closely with third party vendors to secure any additional details requested -Ensuring that the program runs accordingly and account for any unforeseen… Show more Coordinate meetings, conventions and other special events. Communicating the needs of the group to ensure a flawless execution; exceeding all guests' expectations. -Working with the group contact for the needs/ requests of that specific program -Reserving any meeting space, food & beverage or AV equipment -Coordinating closely with third party vendors to secure any additional details requested -Ensuring that the program runs accordingly and account for any unforeseen changes -Perform efficiently in ISAC -Conducting facility visits of the hotel to prospective clients, according to their individual requirements -Creating weekly schedule of events -Providing information in relation to the resort and island to all guests -Over-see all events and activities -Maintaining daily cleanliness standards through the resort -Assisting with weekly staff scheduling for 20-25 employees -Placing necessary inventory orders weekly -Resolving customer issues and complaints in a quick and efficient manner Show less Coordinate meetings, conventions and other special events. Communicating the needs of the group to ensure a flawless execution; exceeding all guests' expectations. -Working with the group contact for the needs/ requests of that specific program -Reserving any meeting space, food & beverage or AV equipment -Coordinating closely with third party vendors to secure any additional details requested -Ensuring that the program runs accordingly and account for any unforeseen… Show more Coordinate meetings, conventions and other special events. Communicating the needs of the group to ensure a flawless execution; exceeding all guests' expectations. -Working with the group contact for the needs/ requests of that specific program -Reserving any meeting space, food & beverage or AV equipment -Coordinating closely with third party vendors to secure any additional details requested -Ensuring that the program runs accordingly and account for any unforeseen changes -Perform efficiently in ISAC -Conducting facility visits of the hotel to prospective clients, according to their individual requirements -Creating weekly schedule of events -Providing information in relation to the resort and island to all guests -Over-see all events and activities -Maintaining daily cleanliness standards through the resort -Assisting with weekly staff scheduling for 20-25 employees -Placing necessary inventory orders weekly -Resolving customer issues and complaints in a quick and efficient manner Show less



Virginia Institute for Sports Medicine

• Insurance/ Accounts Receivable Specialist

  • May 2010 - Nov 2014

  • Posting of treatment charges, patient and insurance payments. • Investigate accounts receivable to determine discrepancies by obtaining information from insurance companies. • Research and submit insurance claims for all primary and secondary carriers. • Take and maintain delinquent account balances with payment plans and collection agencies. • Scheduling of appointments • Chart preparation • All practice marketing • Posting of treatment charges, patient and insurance payments. • Investigate accounts receivable to determine discrepancies by obtaining information from insurance companies. • Research and submit insurance claims for all primary and secondary carriers. • Take and maintain delinquent account balances with payment plans and collection agencies. • Scheduling of appointments • Chart preparation • All practice marketing



Harmony Hospitality

• United States
• Events Services
• 1 - 100 Employee

• Banquet Server/ Hostess

  • Oct 2013 - May 2014

  • Greet guests and patrons personally and on the phone. • Offer appropriate seating arrangements • Present menus and take orders • Set up dining rooms and make reservation arrangements • Provided the customers with a pleasant dining experience and quality service. • Ensured the cleanliness of dining area and food items before serving. • Worked in coordination with other departments to ensure that customers get quality service and satisfaction. • Assisted others in… Show more • Greet guests and patrons personally and on the phone. • Offer appropriate seating arrangements • Present menus and take orders • Set up dining rooms and make reservation arrangements • Provided the customers with a pleasant dining experience and quality service. • Ensured the cleanliness of dining area and food items before serving. • Worked in coordination with other departments to ensure that customers get quality service and satisfaction. • Assisted others in carrying out their part of preparing/ serving meals. • Maintained serving standards and followed all regulations while performing duties. Show less • Greet guests and patrons personally and on the phone. • Offer appropriate seating arrangements • Present menus and take orders • Set up dining rooms and make reservation arrangements • Provided the customers with a pleasant dining experience and quality service. • Ensured the cleanliness of dining area and food items before serving. • Worked in coordination with other departments to ensure that customers get quality service and satisfaction. • Assisted others in… Show more • Greet guests and patrons personally and on the phone. • Offer appropriate seating arrangements • Present menus and take orders • Set up dining rooms and make reservation arrangements • Provided the customers with a pleasant dining experience and quality service. • Ensured the cleanliness of dining area and food items before serving. • Worked in coordination with other departments to ensure that customers get quality service and satisfaction. • Assisted others in carrying out their part of preparing/ serving meals. • Maintained serving standards and followed all regulations while performing duties. Show less



Boucher Brothers Beach Services

• Manager Of Operations

  • May 2013 - Sep 2013

  • Direct a team to ensure the beach set up met daily specifications. • Ensure VIP expectations are anticipated and exceed. • Responsible for collection and balancing of all documented sales to include cash transactions. • Create weekly schedule for associates • Fluctuate staffing levels on a daily basis in accordance to demand • Direct a team to ensure the beach set up met daily specifications. • Ensure VIP expectations are anticipated and exceed. • Responsible for collection and balancing of all documented sales to include cash transactions. • Create weekly schedule for associates • Fluctuate staffing levels on a daily basis in accordance to demand