Experience

A Small Orange

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Billing Ninja

  • Apr 2011 - Present

  As a Billing Ninja at A Small Orange my responsibilities have included handling standard hosting order deployments through WHMCS as well as managing manual vps and semi-dedicated upgrades. I also manage verification issues, SLA credit requests, cancellations, and SSL installs. I also am tasked with running a number of internal bookeeping audits such as handling overdue invoices, manual suspensions, and ICANN verification issues with incoming and current customers. As a Billing Ninja at A Small Orange my responsibilities have included handling standard hosting order deployments through WHMCS as well as managing manual vps and semi-dedicated upgrades. I also manage verification issues, SLA credit requests, cancellations, and SSL installs. I also am tasked with running a number of internal bookeeping audits such as handling overdue invoices, manual suspensions, and ICANN verification issues with incoming and current customers.



Arvixe.com

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Rep

  • Jul 2010 - Mar 2011

  At Arvixe I was charged with managing and monitoring customer accounts. I commonly handled server order deployments, SSL installs, abuse tickets, and payment issues. I also managed the training of all new billing centric customer service staff. At Arvixe I was charged with managing and monitoring customer accounts. I commonly handled server order deployments, SSL installs, abuse tickets, and payment issues. I also managed the training of all new billing centric customer service staff.



Touch Support

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Quality Assurance Manager

  • Jan 2009 - Feb 2010

  As the first Quality Assurance Manager to run the program at Touch Support I built the original system from the ground up. I was tasked with monitoring 50+ employees each week to assess what training or possible intervention they may need to improve consistency and quality of service that we ideally wanted to provide.

• Level 1 Server Technician

  • Aug 2008 - Jan 2009

  I started at Touch Support as a Level 1 Windows tech without really knowing anything about it aside from basic DNS and domain registration policies. Within a few months I became comfortable enough to handle level two windows issues for our specific customers, mostly coldfusion and IIS problems. Eventually I did also cross-train in linux support and became very familiar with WHM/Cpanel and most standard server errors.