Experience

Courtyard by Marriott Minneapolis Downtown

• United States
• Hospitality
• 1 - 100 Employee

• Director Of Rooms

  • Jul 2012 - Present



Sunwerks

• Sales Associate

  • Jan 2010 - Sep 2012

  Working closely with clients to provide optimal results in manageable sessions with our salon Sales of packages, products, and services Extensive computer work Working closely with clients to provide optimal results in manageable sessions with our salon Sales of packages, products, and services Extensive computer work



Karachi Marriott Hotel

• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Mar 2011 - May 2012

  Oversee the daily front office operations and customer service for Marriott standards Training and managing fifteen front office employees Resolving guest billing inquiries and discrepancies Oversee the daily front office operations and customer service for Marriott standards Training and managing fifteen front office employees Resolving guest billing inquiries and discrepancies



al Vento

• Assistant Manager

  • May 2010 - Feb 2011

  Managed the daily floor operations ensuring guest service was exceptional and food was prepared and served accordingly Hiring, training, and developing staff Handling inventory, accounts payable, payroll, scheduling and daily sales reports Create marketing mailers and e-blasts Managed the daily floor operations ensuring guest service was exceptional and food was prepared and served accordingly Hiring, training, and developing staff Handling inventory, accounts payable, payroll, scheduling and daily sales reports Create marketing mailers and e-blasts



Hotel Ivy, a Luxury Collection Hotel

• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • Mar 2009 - Dec 2009

  Oversee the daily front office operations and customer service for a Luxury Collection Hotel Manage eighteen employees including weekly schedules, payroll, and performance reviews Oversee all departments during evening and weekend Manager On Duty shifts Resolving all guest billing inquiries and discrepancies Oversee the daily front office operations and customer service for a Luxury Collection Hotel Manage eighteen employees including weekly schedules, payroll, and performance reviews Oversee all departments during evening and weekend Manager On Duty shifts Resolving all guest billing inquiries and discrepancies



LRA, a Deloitte business (formerly LRA Worldwide, Inc.)

• United States
• Management Consulting
• 1 - 100 Employee

• Quality Assurance Consultant

  • Apr 2008 - Mar 2009

  Inspect seven hotel brands to guarantee proper cleanliness, condition, and brand standards Generate complete hotel property reports to submit to the corporate offices Work one on one with General Managers and LRA to ensure consistent brand representation Inspect seven hotel brands to guarantee proper cleanliness, condition, and brand standards Generate complete hotel property reports to submit to the corporate offices Work one on one with General Managers and LRA to ensure consistent brand representation



Saint Paul Hotel

• Concierge

  • Apr 2007 - May 2008

  Complete the guest service experience from preparing for the guest’s arrival to their departure Liaison between sales and the front office for every group and event Complete the guest service experience from preparing for the guest’s arrival to their departure Liaison between sales and the front office for every group and event



Radisson

• Belgium
• Hospitality
• 700 & Above Employee

• Guest Service Representative

  • Jun 2004 - Apr 2007

  Guest Service at check in and check out, including extensive computer and phone work Handling cash and credit transactions and balancing end of shift/day paperwork Training in all three shifts at the front desk, as well as PBX and Concierge Implementing a new program for our frequent and extended stay guests to personalize their stay Guest Service at check in and check out, including extensive computer and phone work Handling cash and credit transactions and balancing end of shift/day paperwork Training in all three shifts at the front desk, as well as PBX and Concierge Implementing a new program for our frequent and extended stay guests to personalize their stay



Holiday Inn Metrodome

• Sales and Catering Coordinator

  • Apr 2003 - May 2004

  I was responsible for all wedding room blocks which included extensive computer work and client interaction, touring hotel facilities, and record upkeep. I also handled the hotel's E-commerce where I was able to create new client databases, link the hotel to new travel websites, and research local businesses. I was responsible for tracking our sales figures as well, mass mailers, and setting sales appointments. During this time I was also chosen to represent the hotel at Twins Fest, the… Show more I was responsible for all wedding room blocks which included extensive computer work and client interaction, touring hotel facilities, and record upkeep. I also handled the hotel's E-commerce where I was able to create new client databases, link the hotel to new travel websites, and research local businesses. I was responsible for tracking our sales figures as well, mass mailers, and setting sales appointments. During this time I was also chosen to represent the hotel at Twins Fest, the Minneapolis Bridal Fair, and travel to Duluth as a part of the traveling Twins Fest. Show less I was responsible for all wedding room blocks which included extensive computer work and client interaction, touring hotel facilities, and record upkeep. I also handled the hotel's E-commerce where I was able to create new client databases, link the hotel to new travel websites, and research local businesses. I was responsible for tracking our sales figures as well, mass mailers, and setting sales appointments. During this time I was also chosen to represent the hotel at Twins Fest, the… Show more I was responsible for all wedding room blocks which included extensive computer work and client interaction, touring hotel facilities, and record upkeep. I also handled the hotel's E-commerce where I was able to create new client databases, link the hotel to new travel websites, and research local businesses. I was responsible for tracking our sales figures as well, mass mailers, and setting sales appointments. During this time I was also chosen to represent the hotel at Twins Fest, the Minneapolis Bridal Fair, and travel to Duluth as a part of the traveling Twins Fest. Show less