Senior Business System Analyst

• Apr 2022 - Present

Scope, design, and develop dashboards, reports, and KPI’s to drive the business forward· Develop data roadmaps for enhancing efficiencies throughout the organization· Liaison between Business Intelligence team and leader throughout the business to deliver quality data solutions· Combines data from core systems (UKG, Bullhorn, NetSuite, LRS Connect) to provide meaningful business insights to leaders via reports, dashboards, metrics, etc.· Gathers business intelligence from a variety of sources including company data, industry and field reports, public information, or purchased sources.· Assesses market strategies by analyzing related products/services, markets, or trends.· Uses business intelligence data and tools to identify and monitor current and potential customers.· Identifies markets for future product development and methods to improve sales of existing products by analyzing technology trends.· Compiles business intelligence or trends to support actionable recommendations.· Maintains current knowledge of industry and business trends through communication with professional organizations, suppliers, customers, competitors, and other informed individuals.· Summarizes financial and economic data reports for review by executives, managers, clients, and other stakeholders. Show less

Senior Human Resources Information System Analyst

• Mar 2022 - Apr 2022

Human Resources Information System Analyst

• Nov 2021 - Mar 2022

Lead Payroll Administrator

• Mar 2019 - Nov 2021

Lead Payroll Administrator

• Apr 2015 - Mar 2019

• Aided in implementing and training for a paperless filing system for the department • High ability to define scope and purpose of processes to include information gathering, data analyses, and implementing solutions that address issues and optimize employee time • Build process improvement sheets that cater to variety of capabilities and roles. Currently I have created process sheets for Payroll Administrators, Payroll Lead, and a portion of the Payroll manager in OneNote. I created all of the time keeping system process sheets for managers and employees. • Monitor improvement plans to change and redevelop when necessary • Participate in and lead meetings aimed at identifying concerns and creating resolutions to minimize ambiguity and streamline operations • Use analytical data to understand underlying issues and conceptualize new techniques • Served on project team as subject matter expert for implementing a new time keeper system, two separate times. • Creates and analyzes labor reports; for pay period, monthly, quarterly, and yearly • Help balance monthly work papers with accounting • System Admin for the time keeping system (WorkForce), backup system admin for HRIS Analyst (Ultipro) • Report writer for Payroll, using IBM CA • Balance and manage tax pertaining to Payroll • Previously held position: Payroll Administrator (April 2015 – October 2015) Show less

Senior Account Clerk

• Sep 2012 - Apr 2015

 Processed client payroll reporting and check requests. Up to 800 checks per day  Maintained 99.95% accuracy in processed checks.  Managed and organized garnishment files for employees of our clients.  Organize new hire, direct deposit and certified paperwork.  Previously held position: Account Clerk (October 2012 – April 2013)  Processed client payroll reporting and check requests. Up to 800 checks per day  Maintained 99.95% accuracy in processed checks.  Managed and organized garnishment files for employees of our clients.  Organize new hire, direct deposit and certified paperwork.  Previously held position: Account Clerk (October 2012 – April 2013)

Front Desk Agent

• Jun 2012 - Oct 2012

Greeted and welcomed all hotel guests with a smile. Reviewed account information and charges with guests during check-out. Collaborated with maintenance and housekeeping to turn around rooms as soon as possible. Resolved service-related problems in a timely manner. Verified that personal and payment information on guest accounts was accurate and complete. Solicited feedback through questionnaires to evaluate levels of guest satisfaction. Greeted and welcomed all hotel guests with a smile. Reviewed account information and charges with guests during check-out. Collaborated with maintenance and housekeeping to turn around rooms as soon as possible. Resolved service-related problems in a timely manner. Verified that personal and payment information on guest accounts was accurate and complete. Solicited feedback through questionnaires to evaluate levels of guest satisfaction.

Sales Manager

• Oct 2010 - Jun 2012

Trained, coached and mentored staff Operated a cash register for cash, check and credit card transactions Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Trained 10 new sales associates each quarter. Handled all customer relations issues in a gracious manner and in accordance with company policies. Show less

Certified Medication Aide

• Dec 2008 - Apr 2011

Maintained accurate records of patient care, condition, progress and concerns. Monitored vital signs, such as blood pressure and pulse. Tested and recorded blood glucose levels. Changed sterile dressings. Maintained a clean, healthy and safe environment. Assisted with patient transfer and ambulation. Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety. Show less

Blend Tender/Shift Leader

• Sep 2006 - Dec 2008

Serve customers, take orders, cash out the orders. * Make sure employees were doing nightly tasks. * Close the store, counting the drawer, cleaning, and printing reports Serve customers, take orders, cash out the orders. * Make sure employees were doing nightly tasks. * Close the store, counting the drawer, cleaning, and printing reports