Jessica Santos
Receptionist at Toyota of Hackensack- Claim this Profile
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Bio
Experience
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Toyota of Hackensack
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Receptionist
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Jan 2012 - Present
• Assist guests and escort them to correct destinations, offices, rooms or meeting rooms. • Answer, screen and direct inbound phone calls. • Perform general secretarial duties, in addition to – scheduling appointments, create receipts for customer deposits, stock incoming cars to the system and organize paperwork. • Interact well with the public and delicately handle customer complaints. • Maintain a pleasant appearance of the reception space. • Assist guests and escort them to correct destinations, offices, rooms or meeting rooms. • Answer, screen and direct inbound phone calls. • Perform general secretarial duties, in addition to – scheduling appointments, create receipts for customer deposits, stock incoming cars to the system and organize paperwork. • Interact well with the public and delicately handle customer complaints. • Maintain a pleasant appearance of the reception space.
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Assistant Manager
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Jun 2010 - Oct 2011
• Assisted Manager with tasks which included ordering stock from the warehouse, training new staff members, working out weekly rosters, merchandising new season stock, banking, resolving staff conflicts and was in charge of store when manager was not on duty. • Increased sales with excellent customer service levels and developed good relationships with regular customers. • Assisted Manager with tasks which included ordering stock from the warehouse, training new staff members, working out weekly rosters, merchandising new season stock, banking, resolving staff conflicts and was in charge of store when manager was not on duty. • Increased sales with excellent customer service levels and developed good relationships with regular customers.
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Education
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Fairleigh Dickinson University-Metropolitan Campus
Master's degree, English/Language Arts Teacher Education