Experience

Southwest Sales Reps

• United States
• Manufacturing
• 1 - 100 Employee

• Account Manager & Showroom Sales

  • Feb 2022 - Present

  In my current role as Account Manager & Showroom Sales, I: • Serve as a representative for 16 different manufacturers in the plumbing market segment, providing product details to targeted customers and gathering feedback on specifications. • Lead developing and implementing plans/strategies to build sales territory, penetrate accounts, generate leads, and ensure successful lead conversion. • Spearhead the launch of a new showroom line in a new market territory; drive sales, market share, company profitability, and customer satisfaction by working with customers. • Handle the preparation of sales pitch to accurately describe the benefits of the company’s products to new and existing customers; conduct sales calls and discuss the company’s products/services to new and existing customers. • Ensure the realization of sales and revenue goals by developing and maintaining long-term relationships with new and existing customers and providing high levels of customer service. • Grow social media pages on three different platforms by creating eye-catching and informative content for the business, increasing engagement.



State Farm ®

• United States
• Insurance

• Claims Specialist

  • Feb 2020 - Oct 2021

  In my previous role as Claims Specialist, I: • Handpicked as the first outside hire to build and lead the first-party segmented team; leveraged industry knowledge and experience to mentor team members and drive the team to success. • Provided oversight and supervision to assist the team with various operations, monitored team performance regularly, recognized areas for individual/group improvement, and provided feedback to team members. • Managed and successfully closed various claims cases in alignment with state regulations and was recognized as the top performer, based on weekly/monthly performance matrixes via bonuses for seven consecutive months. • Communicated with customers to resolve claims and served as a resource for complex/non-routine claim issues; researched claim trends and provided analysis to claims management. • Spearheaded the establishment and implementation of a membership role program, as well as the provision of training opportunities for prospective employees and new hires. • Received the internal leadership recognition award and reward for efficient and effective collaboration across all internal departments.



Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• Liability Representative II/SIU Adjuster

  • Nov 2016 - Jan 2020

  In my previous role as Liability Representative II/SIU Adjuster, I: • Liaised with the company’s senior management to create and implement training programs for new hires; facilitated new hire training sessions to coach them on the company’s goals, rules, standard operating procedures, as well as industry best practices. • Oversaw the setup and implementation of the SIU program to investigate fraud within the division, led all investigation activities, and obtained sufficient information to assess the nature and extent of the identified crime. • Collaborated with the National Insurance Crime Bureau NCIB to lead department education sessions and orientate employees on industry risks and fraud identification. • Nominated by colleagues for two consecutive months for leading the company's implementation of customer-focused practices and leadership initiatives. • Achieved a four-month percentile rolling average of 90th percentile customer service scores at multiple branches within the organization.



Burgatory Bar

• United States
• Restaurants
• 1 - 100 Employee

• Server & Bartender

  • Nov 2012 - Nov 2016

  In my previous role as Server & Bartender, I: • Contributed to the success of three newly opened bar locations as the business expanded by overseeing the training of new hires on the Bar’s code of conduct, best practices, and techniques. • Collaborated with executive members for marketing & philanthropic events with the Mario Lemieux Foundation, ScareHouse & Construction Junction. • Provided excellent customer service to all guests, assisted them with selecting appropriate menu options, and upsold products, when necessary, to increase profitability. • Developed, maintained, and strengthened relationships with new and existing customers to drive return and/or referral business; gathered feedback to assess customer satisfaction and determine improvement areas. • Recognized for consistent service, hard work, and customer retention levels through rapid promotions and additional responsibilities.