Experience

HELP Enterprises Limited

• Australia
• Non-profit Organizations
• 200 - 300 Employee

• Business Analyst

  • Sep 2022 - Present

• Central Services Leader

  • Jul 2021 - Sep 2022

• Administration Officer - Special Projects

  • May 2020 - Jul 2021



CoAct (formerly Job Futures)

• Claims Team Leader

  • Aug 2018 - Mar 2020

  DES, jobactive, TTW, SSH, WFD

• Team Leader - Retention Support

  • Jul 2017 - Jul 2018


Interactive Pty Ltd
• Australia
• Technology, Information and Internet
• Sales Support

  • Jun 2016 - Jun 2017

Employment Services Group (ESG)
• Australia
• Human Resources Services
• 1 - 100 Employee
• Claims Officer

  • Jul 2015 - Jun 2016


Campbell Page

• Australia
• Non-profit Organizations
• 200 - 300 Employee

• Outcome Support Officer

  • Aug 2014 - Jun 2015

  - Timely and accurate completion of Post Placement Support to support the successful conversion of outcomes and identification of potential placement opportunities- Acquire, develop and maintain a high level of knowledge and skills in Employerment Services and the DOE IT System- Promote and strive to achieve and maintain a five star rating - Processing and submission of all Job Seeker Placement Fees, Outcome Claims and Employment Pathway Fund Claims in accordance with the Employment Services current contracts (JSA)- Stakeholder engagement with State Manager, Business Manager and Claims Managers to maintain an awareness of changes in claims, promote a greater awareness of claims at risk and educate staff on various aspects of claims management and contractual compliance- Ensure compliance with DOE and Campbell Page guidelines, instruction and directions including the Privacy Act and Records Management instructions. Show less

• Senior Employment Consultant

  • May 2013 - Aug 2014

  - Managing all aspects of a Caseload of Job Seekers including: Initial appointment, skills assessment, intensive activities, barrier management, support job search skills and training, Marketing, Placement and Post Placement Support.- Compliant with contractual requirements in Job Placement, Direct registration and case management of stream's 1-4, inclusive of Early School Leavers- Liaise with clients to overcome barriers and refer customers to correct programs with the aim of moving them into employment- Liaise with Management and suggest new strategies to increase performance and assist with the implementation- Staff training on contractual requirements and new procedures where directed- Effective management of the Work Experience and Compulsory Activity phases to ensure a high level of compliance with the funders requirements- Working towards and achieving targets/KPI's and outcomes Show less



Sunshine Coast Council

• Australia
• Government Administration
• 700 & Above Employee

• Temporary Project Support Officer

  • Aug 2012 - May 2013

  - Providing advanced administration services such as customer contact, word processing, record management, information systems as well as the provision of timely and accurate information in response to internal and/or external enquiries- Carrying out project administration functions such as processing financial transactions and reports and high level internal/external correspondence- Researching and analysing information in order to prepare correspondence and reports- Coordinating and managing the collation of data collected from internal and/or external parties Show less

• Temporary Administration Officer

  • Jun 2012 - Aug 2012

  - Provide administration services such as word processing, record management and information systems- Researching and analyzing information in order to prepare correspondence- Providing administrative support to the Continuous Improvement Team- Coordinating and managing the collation of data collected from internal and/or external parties- Working effectively as a member of the Continuous Improvement Team and ensure the provision of quality customer service at all times



Department of Community Safety

• Australia
• Government Administration
• 700 & Above Employee

• Temporary Human Resource Officer

  • Nov 2011 - Jun 2012

  - Inspecting the quality of vacancies and forwarding them to QSS for processing - Develop and implementing sound governance processes and plans to monitor and manage information placed on the Department’s HR intranet pages, including approval processes - Design and develop HR intranet pages to ensure that information is presented in a user-friendly format. Design and develop various forms in support of payroll and other human resources governance practices - Conduct review of documents and ensure content owners provide relevant information to ensure HR intranet pages are accurate and up to date - Assist in the provision of generalist HR services and activities such as establishment management, production of report and analysis of data, and business improvement activities - Liaise, consult and develop effective working relationships with team members and key stakeholders - Assist in the provision of advice to clients in respect to HR services and activities, policies and procedures to ensure compliance with established HR standards and processes - Assist in the development of on-line or other training programs and support the programs once placed onto the HR intranet sites - Drive business improvement and liaise with clients to enhance awareness and understanding Show less



Mission Australia

• Australia
• Non-profit Organization Management
• 700 & Above Employee

• Sales Support Coordinator

  • Mar 2010 - Nov 2011

  - Build relationships with employers and jobseekers to place and maintain employment to achieve sustainable employment outcomes - Cohere with Sales Representatives to understand employer needs - Working with set targets - Successful in gaining evidence required to process outcome claims - Build ongoing and influential relationships with employers through Post Placement Support and employer visits - Working with jobseekers to help them find pathways to a better life through finding sustainable employment and supporting their transition into work - Maintaining strong relationships with key stakeholders Show less