Experience

Havana Café

• France
• Restaurants
• 1 - 100 Employee

• Restaurant Manager

  • Feb 2016 - Present

  -Manage restaurant operations including customer relations, vendor relations, and inventory control with the goal of growing the business by 10% per month/quarter -Built customer loyalty through exceptional customer service techniques, such as empathizing, accommodating, offering diversity of option and communicating effectively -Recruit and train new employees each month to improve efficiency and bolster customer satisfaction-Respond effectively and accurately to customer complaints or requests to maintain a comfortable restaurant atmosphere



Harley's Smokeshack & BBQ

• Restaurant Manager

  • Jan 2012 - Jan 2017

  -Scheduled shift rotations for 12 employees to manage the busiest shifts and improve turnaround times-Organized tailored events and gatherings for private functions of 40-200 people, including supervising menu selections, pricing, and activities-Coordinated with Chef to plan special dinner menus and holiday related dishes according to seasons-Supervised bar staff while simultaneously working a high volume cocktail bar with appetizers and entrees-Created drink recipes and organized a full bar menu with unique cocktails