Experience

Complete Collision Center

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Client Services Manager

  • Oct 2016 - Present

  • Repair Estimation: Estimating the value of the loss sustained by the vehicle and calculating the amount of labor and materials that will be used for repair to provide an estimated cost of repairs. • Insurance Assistance: Providing assistance to the insurance agents in analyzing the authenticity of the accident and calculating the cost of claims. • Administration: Streamlined order and process parts per the repair order. Updating customers, upselling customers on prior damage. Managing daily activities ensuring everything that running a shop entitles. • ACCOMPLISHMENT: Detected all payments that had not been issued and many supplements that had not been submitted and cars had left already succeeding in generating all the payment and properly close the files. Show less



Viva Collision Center

• El Paso, Texas

• Estimator

  • Jan 2016 - Aug 2016

  • Damage Evaluation & Recommendations Submission: Determined estimates on vehicle damage and evaluation of different methodologies while having a solid background in Direct Repair Program [DRP] Procedures. • Relationship & Customer Experience Management: Counseled customers on repair plans and worked on negotiation and plans for cost of up-sell items ensuring they leave the premises satisfied. • Record Management & Customer Collaboration: Monitored repair services and followed-up with customers on status updates along with having a strong working relationship with technicians and insurance companies. Show less



Caliber Collision

• United States
• Automotive
• 700 & Above Employee

• Service Advisor

  • Nov 2012 - Dec 2015

  • Costs Estimation: Developed estimates by costing materials, supplies, and labor; calculated customer's payment, including deductibles. Demonstrated in-depth knowledge of automotible systems and repair procedures. • Paperwork Management: Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; ensured remarkable customer experience by explaining the service needs of each client’s vehicle. • Support Service: Maintained customer rapport by explaining estimates and expected return of vehicle; obtained customer's approval of estimates; obtained and provided contact telephone numbers; answered questions and concerns; arranged towing and temporary transportation. • Resolution: Actively manifested proactive attitude in finding solutions and working with a wide variety of people. Companywide Ranked as the Top Performing Service Advisor in 2014 and maintained as the Top Performing Service Advisor throughout the year in 2015. Show less