Experience

Adlibris

• Sweden
• Online and Mail Order Retail
• 100 - 200 Employee

• Customer Analytics Manager

  • Oct 2022 - Present

  Stockholm, Stockholm, Sverige As a Customer Analytics Manager, I am responsible for the overall research process from setting up analysis models and methods, to turning data into insights about customer behavior along the whole customer life cycle from start to exit. I feed stakeholders with insights and recommendations to enable customer behavior based decisions and actions both on a strategic and tactical level. I am among other things responsible for: • Yearly NKI surveys, Driving forces surveys and other… Show more As a Customer Analytics Manager, I am responsible for the overall research process from setting up analysis models and methods, to turning data into insights about customer behavior along the whole customer life cycle from start to exit. I feed stakeholders with insights and recommendations to enable customer behavior based decisions and actions both on a strategic and tactical level. I am among other things responsible for: • Yearly NKI surveys, Driving forces surveys and other customer surveys • Ownership of Adlibris NPS-program, including setup, monthly analyses and reports, share and discuss the feedback in stakeholder meetings, develop customer feedback loops and processes etc. • Qualitative and quantitative research, and development of insight processes and methods • Internal projects (Lead and manage) to create a more customer insight driven business • Communication of insights and recommendations for increased profitability and customer life-time value and spreading insights that create business value Show less



Netigate

• Sweden
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Insight Consultant & Operations Lead

  • Jan 2022 - Oct 2022

  Stockholm, Stockholm County, Sweden In my role as Senior Insight Consultant & Operations Lead, I support my customers in all phases of carrying out survey based research by delivering insights and improvement. Advanced analyzes are performed to identify the current situation along with a strategy going forward. The goal is to transform customer data into customer insights for future work. I also have the main responsibility towards the Insight Consultant team in our daily planning. I am involved in project inquiries and… Show more In my role as Senior Insight Consultant & Operations Lead, I support my customers in all phases of carrying out survey based research by delivering insights and improvement. Advanced analyzes are performed to identify the current situation along with a strategy going forward. The goal is to transform customer data into customer insights for future work. I also have the main responsibility towards the Insight Consultant team in our daily planning. I am involved in project inquiries and distribute projects within the team. Another area of responsibility is to support and mentor the team and ensure that together we achieve our set goals. I work both internally (Netigate) and externally (customers) to improve our / their customer experience. Examples of keywords are: Customer Experience, Customer journey, Customer satisfaction, KPIs (CLTV, NPS, CSI etc.) Customer loyalty etc. Netigate is one of the leading European providers of cloud-based services for online surveys.

• Senior Insight Consultant

  • Jun 2021 - Dec 2021

  Stockholm County, Sweden In my role as Senior Insight Consultant, Analyst and Project manager, I support my customers in all phases of carrying out survey based research by delivering insights and improvement. Advanced analyzes are performed to identify the current situation along with a strategy going forward. The goal is to transform customer data into customer insights for future work. Responsibilities included in my role are for example; • Identifying business opportunities together with… Show more In my role as Senior Insight Consultant, Analyst and Project manager, I support my customers in all phases of carrying out survey based research by delivering insights and improvement. Advanced analyzes are performed to identify the current situation along with a strategy going forward. The goal is to transform customer data into customer insights for future work. Responsibilities included in my role are for example; • Identifying business opportunities together with customers • Conducting survey projects (project management, survey setup, analysis reports, presentations and workshops) • Analysis reporting and presentations on customer insights • Sales (both new and recurring customers) • Arranging customer workshops and/or educations

• Insight Consultant

  • Aug 2017 - Jun 2021

  Stockholm, Stockholm County, Sweden In my role as Insight Consultant, Analyst and Project manager, I support my customers in all phases of carrying out survey based research by delivering insights and improvement. Advanced analyzes are performed to identify the current situation along with a strategy going forward. The goal is to transform customer data into customer insights for future work. Responsibilities included in my role are for example; • Identifying business opportunities together with… Show more In my role as Insight Consultant, Analyst and Project manager, I support my customers in all phases of carrying out survey based research by delivering insights and improvement. Advanced analyzes are performed to identify the current situation along with a strategy going forward. The goal is to transform customer data into customer insights for future work. Responsibilities included in my role are for example; • Identifying business opportunities together with customers • Conducting survey projects (project management, survey setup, analysis reports, presentations and workshops) • Analysis reporting and presentations on customer insights • Sales (both new and recurring customers)



Clarks

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Aug 2015 - Jun 2017

  Stockholm, Sverige • Customer services - Developed skills in stress management, customer contacts. • Cash management - Working the cash register system, records the money. • Team responsibilities - Responsible for the sales team. • Team building - Working to build a great team with a service atmosphere. • Inventory management - Receives and records the deliveries.



Bemannia AB (publ)

• Staffing and Recruiting
• 100 - 200 Employee

• SISAB Receptionist / Customer Services

  • Oct 2014 - Dec 2015

  Stockholm, Sverige • Customer management – Greeted the customers, made sure that they had a good time and got the help they needed and wanted. • Administrative tasks - Booked appointments, arranged lunch meetings. • Help desk – Assisted the customers when a problem arose in their operation and made sure they got the help they needed.



Circle K

• Retail
• 700 & Above Employee

• Sales

  • May 2013 - Oct 2014

  Stockholm, Sverige • Customer services - Developed skills in stress management, customer contacts. • Cash management - Working the cash register system, records the money. • Team responsibilities - Responsible for the sales team. • Team building - Working to build a great team with a service atmosphere. • Car rental - Worked with the car rental system, customer contact and service, multitasking.