Experience

Starshipit

• New Zealand
• Software Development
• 1 - 100 Employee

• EA/Office Manager

  • Apr 2023 - Present



Oxfam Aotearoa

• New Zealand
• Non-profit Organization Management
• 1 - 100 Employee

• Projects & Operations Manager

  • Jul 2021 - Apr 2023

  Executive support:• Full support for Board of Trustees & ELT, report writing, collating board packs, meeting coordination, prep & minutes, booking travel & accommodationOperations:• Budget holder for HR & Operations • Oversight & assistance with all HR operations, including payroll, key representative in global HR Directors forum, lead on mental health & wellbeing initiatives• Health & Safety Lead – liaison between Board & Staff H&S Committees, safeguarding focal point, creation & management of Covid-19 policies & procedures• Office management of Auckland and Wellington offices – oversight of all supplies, maintenance, health & safety, contractors, subtenants• People/line management of Operations team (People & Culture Advisor, Operations Administrator)• ICT Lead for all technical projects, upgrades & day to day tech operationsProject Management:• Led a 12-month flexible working trial, involving hybrid working and reduced hours (4-day week)• Migration of all systems, files and infrastructure from on-premise environment to the Cloud & security upgrade (Azure AD, M365, Sharepoint, Box, InTune)• Office refurbishment, created a more modern, dynamic space that was fit-for-purpose Show less

• Office & Admin Manager

  • Aug 2018 - Jul 2021

  - Day to day management of office and facilities - Oversee HR capability – recruitment, onboarding, L&D; full employee life cycle (1 direct report)- Full support for Board of Trustees, Executive Leadership Team & H&S Committee – minutes, meeting prep, tech support, collating reports- Travel bookings and event planning- Internal communications – updates, weekly newsletter- Project managed building renovations while retaining staff onsite- Facilitate & project managed migration of all network drives & files to the cloud- Integrate and socialise new digital tools/platforms - Help to build company culture and staff wellbeing – focus on diversity & inclusion Show less



Transfervans (Incorporated into Team Global Express)

• New Zealand
• Truck Transportation

• Operations Manager

  • Mar 2017 - Aug 2018

  • Responsible for building & managing a flexible, scalable supply network within a 2-sided marketplace • Implementation & oversight of all operational policies & procedures in-line with higher-level strategy • Manage 3 direct reports (customer service team) • Wider collaboration within a small team to establish development projects & company direction • Responsible for building & managing a flexible, scalable supply network within a 2-sided marketplace • Implementation & oversight of all operational policies & procedures in-line with higher-level strategy • Manage 3 direct reports (customer service team) • Wider collaboration within a small team to establish development projects & company direction



AnyVan

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• HR Manager

  • Sep 2015 - Sep 2016

  • Key player in facilitating change within a growing startup (100 employees)• Focus on internal recruitment and talent management, as well as ER and retention• Driver of internal communications and efficiencies to encourage collaboration and cohesion across departments• Manage one direct report (Office Manager) and oversight of all business support and administrative activities• Full ownership of employee life cycle, from initial recruitment through to payroll support, onboarding/offboarding, organising training/development, morale, engagement & retention Show less

• Administrative Assistant / PA

  • Sep 2014 - Sep 2015

  Ad hoc role, involved the following responsibilities:- All banking, online payment and accounts payable support- HR administration: preparing contracts, gathering and collating employee details, liaising with recruitment companies and payroll officers- Ordering all stationery/office supplies- Meeting minutes- Marketing assistance: writing blogs and copy for websites, creating and collating PPC reports and statistics- PA duties: booking flights and accommodation, managing private property maintenance, paying invoices, making reservations, any ad hoc request that comes up- All paperwork, research and communications to facilitate a company move to Germany- General go-to person for everyone in the office, including all managers, the CEO and head board member Show less



Department of Corrections NZ

• New Zealand
• Government Administration
• 700 & Above Employee

• Administration Officer

  • Jul 2013 - Apr 2014

  This role involved full administrative support for a team of probation officers, practice leaders, managers and coordinators within a highly confidential environment. Responsibilities included: coordinating pre- employment courses for offenders, assisting offenders with CV writing and job prep, writing offender plans, reception cover, database management, collating statistics and reports for national office, managing referrals and booking assessments, liaising with police, court staff, probation officers and offenders on a daily basis. Show less



Touch Compass

• New Zealand
• Performing Arts
• 1 - 100 Employee

• Marketing Coordinator/Administrator

  • Jan 2013 - Jul 2013

  This was a casual, part-time role within a professional, inclusive dance company. Responsibilities included: creating marketing plans for various projects, liaising with managers, dancers, schools, contractors and media, drafting grant applications, database management, and research. This was a casual, part-time role within a professional, inclusive dance company. Responsibilities included: creating marketing plans for various projects, liaising with managers, dancers, schools, contractors and media, drafting grant applications, database management, and research.



Toll Priority Pty Ltd

• Melbourne, Australia

• Customer Service Representative

  • Jul 2012 - Sep 2012

  This was a temporary role within a well-established international freight company, which involved a high- level of customer service and meeting KPIs. Responsibilities included: effective handling of all inbound calls, booking freight pick ups, follow-up of all customer requests and enquiries, handling/resolving customer complaints, liaising with managers and supervisors. This was a temporary role within a well-established international freight company, which involved a high- level of customer service and meeting KPIs. Responsibilities included: effective handling of all inbound calls, booking freight pick ups, follow-up of all customer requests and enquiries, handling/resolving customer complaints, liaising with managers and supervisors.



Auckland Co-op Taxis

• Auckland, New Zealand

• Customer Service Representative

  • Dec 2009 - Oct 2011

  Telephone customer service role within a busy, fast- paced call centre. Responsibilities included: making or cancelling taxi bookings across New Zealand, effective handling of customer complaints, giving quotes and advice. Telephone customer service role within a busy, fast- paced call centre. Responsibilities included: making or cancelling taxi bookings across New Zealand, effective handling of customer complaints, giving quotes and advice.