Experience

PAYA Group

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Sales Admin

  • Oct 2021 - Present



Opus Energy

• United Kingdom
• Utilities
• 200 - 300 Employee

• Smart Experience Advisor

  • Oct 2019 - Sep 2021

  Was selected to be a part of a small team who specialised in the Smets 2 process for both gas and electricity. Involved assisting the engineers with the installation of the meters and ensuring these were set up correctly.

• Customer Service Advisor

  • Feb 2019 - Oct 2019

  After finishing my apprenticeship with Opus Energy Ltd I moved to my permanent role of Customer Service Advisor, I was in charge of a project where I was responsible for producing weekly reports and feeding the figures back to the department managers and business assurance teams. I played a key role in ensuring that targets had been hit for government mandated project work revolving around electric profile classes and measurement classes. I was solely responsible for managing the companies ‘large gas site’s’ portfolio. A part of this role was to take inbound calls from customers, third parties and other areas of the business and help with any queries they may have had

• Customer Service Apprentice

  • Aug 2017 - Aug 2019

  During my time as an apprentice I moved around the business to learn the importance of the customer journey. The area’s I covered during my time as an apprentice were; Invoicing, Change of Tenancy, Telephony, Sales (both new business and retentions), Registrations, Broker Admin, Settlement/Data Management, Credit and Metering including metering theft. During my time with each department I learnt parts of each process to enable me to assist the teams in hitting targets. Whilst on the apprenticeship I volunteered to take part in the ‘Low Carbon Challenge’ with Northampton College.



Buddies USA

• United Kingdom
• Restaurants

• Customer Service

  • Mar 2017 - Aug 2017

  Responsible for overseeing the daily operations of the restaurant. Roles included assisting with hiring and training restaurant staff following company policies, creating work schedules for staff, cashing up and dividing tips and opening and closing the restaurant. Responsible for overseeing the daily operations of the restaurant. Roles included assisting with hiring and training restaurant staff following company policies, creating work schedules for staff, cashing up and dividing tips and opening and closing the restaurant.



New Look

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor

  • Aug 2014 - Aug 2017

  I was responsible for greeting customers and dealing with customer transactions, queries and complaints. I progressed to the position of the visual merchandiser for the store and was responsible for product placement within display windows and setting the trends on the shop floor. I was responsible for overseeing the till drops at the end of the day, cashing up and making bank deposits. I was responsible for greeting customers and dealing with customer transactions, queries and complaints. I progressed to the position of the visual merchandiser for the store and was responsible for product placement within display windows and setting the trends on the shop floor. I was responsible for overseeing the till drops at the end of the day, cashing up and making bank deposits.



McDonald's

• 1 - 100 Employee

• Crew Member

  • Nov 2011 - Jan 2014