Toronto Teachers' Bargaining Unit - Grievance Assistant

• Oct 2015 - Present

Promoted from Administrative Assistant to Grievance Assistant within 6 months of hire; deliver administrative and office management support for 12 Executives within the Grievance department, including file preparation, database management, correspondence, reception duties, and calendar management. Handle multiple competing priorities; field member inquiries.KEY RESULTS:• Monitor and track progress of 100+ grievance caseload, all at different lifecycle stages.• Liaise with TDSB and members to achieve deadlines.• Compose and distributed grievance, arbitration, and withdrawal letters to members and executives.• Coordinate and attend in-house grievance meetings and record minutes/file updates.• Orchestrate delivery of workshops and events (including the Annual Retirement Workshop).• Coordinate logistics, scheduling, member registration, awards, and post-event survey administration.

Administrative Assistant

• Mar 2015 - Sep 2015

Customer Service Representative

• Feb 2010 - Present

Volunteer

• Feb 2019 - Dec 2020

Engaged to support delivery of recreation programming and assist on-staff activation aides with planning, implementing and evaluating leisure programs that meet the social, emotional, physical, spiritual, and intellectual needs of residents. Provide care to diverse population of residents with physical and cognitive limitations. KEY RESULTS:• Assist in planning and facilitating activities; assist residents with participating in group programs. • Assist in documenting and evaluating program efficacy.• Assist with delivering 1:1, small, and large group activities and special events to elevate resident experience and well-being.• Assist in Evaluating and assessing program quality, participation, and effectiveness.

Youth Worker (Volunteer)

• Jan 2014 - Jan 2015

Supervised drop-in programs and activities for children/youth. Assisted with developing creative and recreational activities to promote socialization and skill development for participants (marginalized/vulnerable population). Collaborated with other volunteers and frontline staff at the centre. Fostered an inclusive and welcoming environment; provided one-on-one support and counseling for youth. Supervised drop-in programs and activities for children/youth. Assisted with developing creative and recreational activities to promote socialization and skill development for participants (marginalized/vulnerable population). Collaborated with other volunteers and frontline staff at the centre. Fostered an inclusive and welcoming environment; provided one-on-one support and counseling for youth.

Intake & Settlement Worker Assistant

• Sep 2011 - Apr 2014

Initially engaged during student placement term, and later recruited to support organization as volunteer. Handled reception and administrative duties, including file and database management, case note maintenance, and monthly report preparation.KEY RESULTS:• Interviewed and assessed new clients for program eligibility.• Completed intake applications and gathered supporting immigration/referral documentation.• Provided information on community resources and assisted clients with accessing numerous programs.• Assisted with program delivery, including computer learning class instruction.• Promoted workshops and distributed posters/flyers throughout the community.• Regularly delivered presentations to new clients on settlement and employment services. • Maintained contact with clients and prospective clients. Managed client cases.

SEPT Settlement Worker (BSW Student Placement)

• Sep 2012 - Apr 2013

Collaborated with agency staff to develop and deliver services for newcomer students; promoted settlement-related programs, activities, and workshops to students and families. Developed presentations to educate students on available programs; liaise with school personnel in planning and delivering joint services. Facilitate referrals to community services where appropriate. Prepared and submitted statistical and progress reports. Delivered assistance in English and Spanish.KEY RESULTS:• Delivered numerous group presentations to 60+ participants.• Presented information on navigating Canadian education systems, employment and job search skills.• Conduct assessments and information/orientations sessions for newcomers in 3 different schools.• Develop personalized settlement plans and manage individual cases to provide supportive follow-up.• Created workshops on anti-bullying and sex health education for students and ESL department.• Identified program expansion opportunities.• Introduced mentorship services to engage students with newcomers.• Implemented community outreach plans to promote CultureLink programs and services.

Research Assistant

• Nov 2012 - Feb 2013

Supported research objectives by recruiting immigrated families to document personal settlement narratives and experiences; interviewed participants about encounters with Social Services. Recorded and transcribed interviews; prepared progress reports; participated in focus groups to share ideas and experiences of new immigrants. Supported research objectives by recruiting immigrated families to document personal settlement narratives and experiences; interviewed participants about encounters with Social Services. Recorded and transcribed interviews; prepared progress reports; participated in focus groups to share ideas and experiences of new immigrants.