Jessica Raguskus
Customer Service Specialist III at my529- Claim this Profile
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Bio
Charlotte Rodkey
Jessica was always my go-to for all things customer related at Pattern. She is attentive, organized and always empathetic when speaking with customers. She went above and beyond to handle any customer related issues and ensure that they were getting the best experience. If I ever brought anything to her attention she would make sure it that was taken care of right away and never failed to follow up and make sure any tasks were followed through fully. Jessica would be a great addition to your team!
Grace Dalton
I worked cross-functionally with Jessica at Pattern Brands. She was my go-to CX Agent and could tackle any issue quickly and with empathy for our customers. She's reliable, organized, and proactive. I have countless examples of times when Jessica would identify themes within the tickets she was responding to, which allowed us to get to the root cause of each problem to prevent it from happening in future. I can't recommend her enough!
Charlotte Rodkey
Jessica was always my go-to for all things customer related at Pattern. She is attentive, organized and always empathetic when speaking with customers. She went above and beyond to handle any customer related issues and ensure that they were getting the best experience. If I ever brought anything to her attention she would make sure it that was taken care of right away and never failed to follow up and make sure any tasks were followed through fully. Jessica would be a great addition to your team!
Grace Dalton
I worked cross-functionally with Jessica at Pattern Brands. She was my go-to CX Agent and could tackle any issue quickly and with empathy for our customers. She's reliable, organized, and proactive. I have countless examples of times when Jessica would identify themes within the tickets she was responding to, which allowed us to get to the root cause of each problem to prevent it from happening in future. I can't recommend her enough!
Charlotte Rodkey
Jessica was always my go-to for all things customer related at Pattern. She is attentive, organized and always empathetic when speaking with customers. She went above and beyond to handle any customer related issues and ensure that they were getting the best experience. If I ever brought anything to her attention she would make sure it that was taken care of right away and never failed to follow up and make sure any tasks were followed through fully. Jessica would be a great addition to your team!
Grace Dalton
I worked cross-functionally with Jessica at Pattern Brands. She was my go-to CX Agent and could tackle any issue quickly and with empathy for our customers. She's reliable, organized, and proactive. I have countless examples of times when Jessica would identify themes within the tickets she was responding to, which allowed us to get to the root cause of each problem to prevent it from happening in future. I can't recommend her enough!
Charlotte Rodkey
Jessica was always my go-to for all things customer related at Pattern. She is attentive, organized and always empathetic when speaking with customers. She went above and beyond to handle any customer related issues and ensure that they were getting the best experience. If I ever brought anything to her attention she would make sure it that was taken care of right away and never failed to follow up and make sure any tasks were followed through fully. Jessica would be a great addition to your team!
Grace Dalton
I worked cross-functionally with Jessica at Pattern Brands. She was my go-to CX Agent and could tackle any issue quickly and with empathy for our customers. She's reliable, organized, and proactive. I have countless examples of times when Jessica would identify themes within the tickets she was responding to, which allowed us to get to the root cause of each problem to prevent it from happening in future. I can't recommend her enough!
Experience
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my529
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Higher Education
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1 - 100 Employee
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Customer Service Specialist III
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Mar 2023 - Present
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Pattern Brands
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United States
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Manufacturing
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1 - 100 Employee
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Customer Experience Associate
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Sep 2021 - Mar 2023
• Prioritized customer tickets, working with CX team to troubleshoot issues with products, shipments, or order placement. • Incorporated newly acquired brands and brought into alignment with Pattern’s CX practices. • As subject matter expert, collaborated with various teams to educate on acquired Letterfolk products. • Compiled relevant feedback on site data, product issue trends, and fulfillment matters. • Created product guide for team members reference. • Coordinated with 3rd party logistics company to resolve customer shipment and fulfillment issues. Show less
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Letterfolk
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Manufacturing
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1 - 100 Employee
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Customer Service Specialist
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Mar 2021 - Aug 2021
• Implemented solutions to customer emails, responding to questions regarding returns, incorrect items, shipping and tracking questions. • Updated Shopify and Shipstation with adjustments needed to solve customer issues. • Processed returns and refunds in accordance with company policies. • Implemented solutions to customer emails, responding to questions regarding returns, incorrect items, shipping and tracking questions. • Updated Shopify and Shipstation with adjustments needed to solve customer issues. • Processed returns and refunds in accordance with company policies.
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modern+chic
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United States
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Retail Apparel and Fashion
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1 - 100 Employee
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Customer Service/Fulfillment
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Jul 2010 - Aug 2021
• Responded to customer issues through email, presenting solutions for damaged or incorrect shipments, tracking inquiries, and processing returned orders. • Prepared, printed and organized shipping labels, ensuring order and shipping accuracy using Shopify and Shipstation. • Responded to customer issues through email, presenting solutions for damaged or incorrect shipments, tracking inquiries, and processing returned orders. • Prepared, printed and organized shipping labels, ensuring order and shipping accuracy using Shopify and Shipstation.
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Rosamond Elementary School
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United States
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Libraries
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1 - 100 Employee
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Computer Lab Assistant
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Sep 2018 - Jun 2020
• Taught skills in Google Slides, Sheets, and Docs at grade appropriate levels(1st-6th grades), and prepared activities to reinforce math and reading concepts. • Reinforced and assisted student in completing assignments from classroom teachers. • Taught skills in Google Slides, Sheets, and Docs at grade appropriate levels(1st-6th grades), and prepared activities to reinforce math and reading concepts. • Reinforced and assisted student in completing assignments from classroom teachers.
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Education
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1994 - 1997
University of Arizona
Bachelor of Arts - BA, English Language and Literature, General
Community
