Experience

Entrepreneur Babes

• E-Learning Providers
• 1 - 100 Employee

• Director of Customer Success

  • Jul 2022 - Present



WorkBoard Inc.

• United States
• Software Development
• 1 - 100 Employee

• Enterprise Customer Success Manager

  • Feb 2022 - Jul 2022

  WorkBoard, an a16z and GGV backed company, is an enterprise SaaS company whose Strategy and Results Platform helps large organizations align quickly for results. WorkBoard pioneered the Active Strategy Management category leveraging the powerful OKR technique and a distinctive enterprise-class technology.• Facilitate transition to OKR methodology by crafting customized engagement plans to help drivebest practices while reducing friction to ensure customer success• Certified OKR Coach to help clients define, align, and measure their strategic priorities• Account lead working with strategic services, sales directors, and solution consultants to drivecollaboration and cross-team collaboration with greater organization



Zoom Video Communications

• Information Services

• Enterprise Customer Success Manager

  • Apr 2020 - Feb 2022

  Develop and maintain long-term relationships with stakeholders within assigned enterprise accountsConduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, and communicate new feature releasesPlan and conduct on-boarding and training for new customers Develop and maintain long-term relationships with stakeholders within assigned enterprise accountsConduct on-going account meetings to communicate best practices, develop plans for expanded functional usage, and communicate new feature releasesPlan and conduct on-boarding and training for new customers



Udemy

• India
• E-Learning Providers
• 1 - 100 Employee

• Commercial Customer Success Manager

  • May 2019 - Apr 2020

  • First CSM hired to represent the Denver Sales office • Partner, Strategize and Launch all licenses to new Customers and Upsells• Manage 45 Commercial Customers • Partner with Customers and Sales to ensure adequate onboarding and product adoption• Collaborate with internal teams to build strong foundations and process improvement • First CSM hired to represent the Denver Sales office • Partner, Strategize and Launch all licenses to new Customers and Upsells• Manage 45 Commercial Customers • Partner with Customers and Sales to ensure adequate onboarding and product adoption• Collaborate with internal teams to build strong foundations and process improvement



SyncHR

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jun 2018 - Mar 2019

  • Help create and manage processes and success of Customers in the Start-up stage of the organization • Process Improvement & develop health score criteria and credibility • Partner with Customers and Implementation to ensure adequate onboarding and product adoption• Provide continued support and training to top tier customers for roughly 2 million dollars worth of business• Collaborate with internal teams to research and troubleshoot issues for Customers • Help create and manage processes and success of Customers in the Start-up stage of the organization • Process Improvement & develop health score criteria and credibility • Partner with Customers and Implementation to ensure adequate onboarding and product adoption• Provide continued support and training to top tier customers for roughly 2 million dollars worth of business• Collaborate with internal teams to research and troubleshoot issues for Customers



CareerBuilder

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Enterprise Customer Success Manager

  • Jul 2013 - Jun 2018

  • Partner with Sales and Clients to keep product performance and client expectations aligned• Aide in simplifying recruiting processes for clients using CareerBuilder’s products• Proactively involved in company re-org to transition to SAAS support/success structure• Facilitate product trainings and continued specialized product knowledge training• Provide technical support and answer questions regarding products from clients• Monthly reporting and account performance reviews• Integrate job postings and tracking between applicant tracking systems and external websites• Work as a team to collaborate and implement structural ideas for product improvement



OLDE TOWNE TAVERN

• United States
• 1 - 100 Employee

• Bartender

  • Aug 2003 - Aug 2015