Business Manager

• Sep 2020 - Present

Responsible for the efficient operation of the Business Office and the Concierge desk, including hiring and supervision of staff, information and communication management, service payments, accounting functions, payroll, human resources and benefit administration; enforcing all legislative/regulatory requirements, and Company policies and procedures. Responsible for the efficient operation of the Business Office and the Concierge desk, including hiring and supervision of staff, information and communication management, service payments, accounting functions, payroll, human resources and benefit administration; enforcing all legislative/regulatory requirements, and Company policies and procedures.

• Jul 2019 - Aug 2020

Managed box office and front of house departments, including budget, personnel, and administration. Recruited, screened, trained, scheduled, and managed corps of over 180 volunteers and 15 part- and full-time staff. Conducted semi-annual training in emergency procedures. Responded to and resolved customer concerns and complaints.

• Jun 2018 - Jul 2019

Provided strategic direction, leadership, and oversight to all aspects of ticketing and customer service. Led part-time box office staff, and supported the development and marketing departments. Worked with internal and external clients to build performances, manage unique requests, and produce reports. Collaborated with software provider to implement customizations and develop membership management and group reservation systems.

• Oct 2017 - Jun 2018

In addition to working shifts as a Front of House Coordinator, provided support to the Audience Services Manager. Responsible for bar and concessions inventory including ordering, tracking, and reconciliation. Prepared monthly staff schedules. Reconciled cash and POS deposits.

• Sep 2016 - Oct 2017

In addition to working events as a Front of House Coordinator, assisted with administrative tasks such as data entry, inventory, and scheduling.

• Jan 2016 - Sep 2016

Supervised and led volunteers and part-time bar staff in delivering customer service excellence. Provided pre-event briefings to volunteers and staff, and managed event details as required, solving problems as they arose. Prepared cash deposits, followed emergency protocols, and ensured adherence to policies and procedures.

• Aug 2015 - Jan 2016

Provided friendly and efficient customer service, serving drinks and concession items during high-intensity service periods, processed cash transactions and deposits. Completed daily inventory checks and reconciliations.

Office Manager

• Sep 2010 - Oct 2017

Delivered quality customer service in person, over the phone, and via email. Created and processed invoices, handling cash, debit, and EFT transactions. Managed accounts payable and receivable. Negotiated service contracts to achieve maximum savings. Engaged in creative problem solving to ensure client satisfaction. Delivered quality customer service in person, over the phone, and via email. Created and processed invoices, handling cash, debit, and EFT transactions. Managed accounts payable and receivable. Negotiated service contracts to achieve maximum savings. Engaged in creative problem solving to ensure client satisfaction.

• Sep 2009 - Jun 2010

Represented danceScape in the city of Burlington, increasing public awareness within the arts community. Scheduled group workshops and private lessons for over 200 clients per quarter. Planned and implemented all corporate events including semi-annual client parties, participation in civic activities including Burlington’s Sound of Music Festival, trade shows, and performance evenings.Selected achievements- Transitioned client database from ACT to custom web-based software- Coached new staff members and trained volunteers on company values, procedures, and operating systems; evaluated performance and recommended career directions- Compiled statistics on client referral sources and satisfaction levels, analyzed data and results into focussed marketing objectives and highlighted areas for improvement Show less

• Oct 2007 - Sep 2009

Developed communications work plan, managed the client registration process, and supported CEO and Creative Director. Produced annual calendar, and managed the registration process for a client base of over 2000, serving as first point of contact.Selected achievements- Instituted and implemented annual event plan, increasing brand recognition- Created print collateral to reflect look and feel of current branding, and generated additional leads- Interviewed clients and prepared web content, increasing page hits Show less

Corporate Receptionist

• Sep 2006 - Oct 2007

First point of contact at Corporate Head Office for clients and staff. Assisted marketing and customer service departments, and served as executive assistant to Vice Presidents and Senior Management. Assisted VP Finance with preparation of confidential documents for sale of company. First point of contact at Corporate Head Office for clients and staff. Assisted marketing and customer service departments, and served as executive assistant to Vice Presidents and Senior Management. Assisted VP Finance with preparation of confidential documents for sale of company.

Executive Assistant

• Sep 2005 - Sep 2006

As Office Manager and Executive Assistant, liaised between clients, staff and management. Created print collateral including media advertisements, posters, and brochures. Managed communication strategy, handled bookkeeping including payroll and accounts payable and receivable. Selected achievements - Computerized client records, including contact and attendance information and payment records - Implemented office systems including registration, marketing campaigns, and special projects Show less