Experience

Jonker Auto Group

• Canada
• Retail
• 1 - 100 Employee

• Service Advisor

  • Nov 2017 - Present

  -Liaise between customers and service technicians. -Document all customer requests, concerns and instructions, quotes and estimates.-Produce additional revenue for dealership by selling maintenance, repairs, warranty, detail, body & other parts, accessories and service related products to retail clients and internal customers.-Prepare appropriate submission paperwork for outside sources such as for insurance claims, extended warranties, and extended service contracts, etc.-Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to dealerships guidelines.-Answer telephones, schedule service appointments, maintain database and contact customers regarding special orders.



Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• Assistant Manager - Film Division, Business Rental Coordinator and Production Receivables.

  • Feb 2009 - Present

  Administration: Prepared, edited, proofread, and reviewed documents, filed electronic reports, prepared business correspondence, reports, and other documents. Responded to 100+ internal and external emails per day.Customer Service: Interacted with customers and provided excellence in customer service in high stress and high volume environments; resolved concerns with tact and diplomacy.-Scheduled and confirmed appointments.-Accounts Receivable: Generated automated or manual statements and invoice adjustments for 100+ accounts. -Posted payments, credit notes, and adjustments.-Reconciled film/production accounts.-Processed credit card, cheque, cash payments, and prepared bank deposits.-Made 30+/month collection calls to delinquent accounts to significantly reduce bad debt with a high rate of receiving payment from these clients. Clerical: Oversaw outgoing and incoming packages, data entry, database management, filing, photocopying, and other clerical tasks. Reception: Answered multi line switchboard; greeted and assisted customers.-Oversaw 7 branch employees; interviewed and trained new branch employees that directly enhanced employee development and company operations; completed and conducted annual employee reviews.-Reviewed 10/week account credit applications for accuracy and pre-approval.-Maintained database security and client confidentiality with a high degree of professionalism.-Cross-trained 3 Head office departments, 5 staff and clients in new policies and procedures.-Developed training and supportive materials.-Liaised with 41 rental and film branches throughout the USA and Canada.-Member of the Health and Safety committee.-Met monthly sales goals and ensured team was on track to meet or exceed targeted sales goals.



Celtic Manor Resort

• Banquet Server

  • Mar 2008 - Jun 2008

  UK work abroad experience.-Served large functions; prepared for events.