Experience

M Summit Group

• Malaysia
• Construction
• 1 - 100 Employee

• Sales & Reservation Coordinator

  • Feb 2022 - Present

  -Making reservations for customers based on their various requirements and budgetary allowances. -Checking the availability of accommodation or transportation on the customers’ desired travel dates. -Helping plan travel itineraries by suggesting local tourist attractions and places of interest. -Processing payments and sending confirmation details to customers. -Sorting out any issues that may arise with bookings or reservations. -Selling and promoting reservation services. Answering any questions customers might have about the reservation process. -Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets. *Sales* -Answer telephone and respond to caller inquiries in a pleasant manner. -Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.) -Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. -Responsible for coordinating internally with the sales & marketing team. Generating reports, preparing proposals, collections details, coordinating with clients & suppliers. -Prepare sales-related documents throughout the sales process (e.g, proposals, contracts, banquet event orders). Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.). -Generate group and/or corporate leads through internet prospecting, networking, and telemarketing. Manage and maintain sales executives and manager’s schedules, appointments and travel arrangements. Show less



Angsana Teluk Bahang, Penang

• Malaysia
• Hotels and Motels
• 1 - 100 Employee

• Resort host (Pre Opening)

  • Feb 2020 - Nov 2021

  - Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately - Answering screening and forwarding incoming phone calls - Receiving and sorting daily mail -Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) - Provide basic and accurate information in-person and via phone/email - Receive, sort and distribute daily mail/deliveries - Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) - Order front office supplies and keep inventory of stock Update calendars and schedule meetings Show less



Shangri-La Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Customer Service Associate

  • Apr 2015 - Feb 2020

  A Call Center Representative is in charge of answering customer calls, listening to their concerns and solving problems. Handling both inbound and outbound phone conversations with guests to make sure everyone quickly gets the help they need. A Call Center Representative is in charge of answering customer calls, listening to their concerns and solving problems. Handling both inbound and outbound phone conversations with guests to make sure everyone quickly gets the help they need.