Outpatient Therapist

• Apr 2020 - Present

Remote Reservation Sales Specialist

• Feb 2018 - Sep 2020

• Provides excellent customer service while assisting guests with travel arrangements and accommodations. • Determines the needs and wants of the guest while building a rapport. • Frequently explains hotel policies and room features while coordinating daily expectations for visitors. • Provides excellent customer service while assisting guests with travel arrangements and accommodations. • Determines the needs and wants of the guest while building a rapport. • Frequently explains hotel policies and room features while coordinating daily expectations for visitors.

Clinical Mental Health Counselor

• May 2015 - May 2020

• Assesses clients and build rapports while maintaining confidentiality. • Frequently completes Diagnostic Evaluations and evaluates clients for Chemical Dependency. • Professionally encourages clients to express their emotions to develop insight to their behavior. • Writes and manages progress notes, creates treatment plans and discharge plans. • Leads the supervision of the schedule for the Psychologist while supporting the needs of the Psychologist. • Actively inputs data into ADM, maintains enrollment for Family Based Program and BHRS Program. • Creates Excel spreadsheets to track client data through the Family Based Program, BHRS Program, and Outpatient Program. • Works closely with the Coordinators to ensure completion of administrative tasks, including entering new clients into Evolv. • Trains new hires on the policy and procedures. Show less

Insurance Coordinator

• May 2016 - Aug 2018

• Accurately verified dental insurance benefits while keeping communication open between the office staff and patients. • Discussed insurance coverage with patients, presented treatment plans and educated patients on their copays. • Graciously addressed problematic claims in a timely manner. • Create financial agreements with patients and followed up when needed. • Accurately verified dental insurance benefits while keeping communication open between the office staff and patients. • Discussed insurance coverage with patients, presented treatment plans and educated patients on their copays. • Graciously addressed problematic claims in a timely manner. • Create financial agreements with patients and followed up when needed.

Dental Assistant, Receptionist

• Sep 2013 - Apr 2016

• Assisted the Dentist directly with patients and office duties. • Successfully checked out patients, answered phone calls, presented treatment plans and reviewed co-pays, collected co-pays and handled post insurance payments. • Partnered with multiple insurance companies to ensure accurate processing of insurance and claims. • Assisted the Dentist directly with patients and office duties. • Successfully checked out patients, answered phone calls, presented treatment plans and reviewed co-pays, collected co-pays and handled post insurance payments. • Partnered with multiple insurance companies to ensure accurate processing of insurance and claims.

Program Manager, Unit Leader, Bus Aide

• Jul 2010 - Aug 2013

• Created and led programs for girls ranging from six to fifteen based on identified themes. • Supervised Unit Leaders and Camp Aides and resolved issues quickly and professionally. • Ensured a safe environment for the campers through monitoring and training Camp Staff. • Promoted the Girl Scout Code and Guidelines by leading by example. • Created and led programs for girls ranging from six to fifteen based on identified themes. • Supervised Unit Leaders and Camp Aides and resolved issues quickly and professionally. • Ensured a safe environment for the campers through monitoring and training Camp Staff. • Promoted the Girl Scout Code and Guidelines by leading by example.

Counseling Intern

• Jan 2013 - May 2013

• Focused on teaching social skills, emotion regulation, anger management, consequential thinking, and decision-making skills. • Counseled individual students (K-12). • Worked on EmWave and Ripple Effects Behavioral Training Software. • Trained in Ripple Effects Behavioral Training Software and emWave computer assisted technology to help students develop emotion regulation and social skills. • Focused on teaching social skills, emotion regulation, anger management, consequential thinking, and decision-making skills. • Counseled individual students (K-12). • Worked on EmWave and Ripple Effects Behavioral Training Software. • Trained in Ripple Effects Behavioral Training Software and emWave computer assisted technology to help students develop emotion regulation and social skills.

Key Holder

• 2011 - 2013

• Prepared the store to be open and closed. • Led a team of sales associates and monitored the completion of daily duties to ensure that the store was customer ready at all time. • Handled store finances by making weekly bank deposits. • Spearheaded all associate issues and ensured a positive working environment. • Effectively solved all customer related problems, questions, and concerns. • Prepared the store to be open and closed. • Led a team of sales associates and monitored the completion of daily duties to ensure that the store was customer ready at all time. • Handled store finances by making weekly bank deposits. • Spearheaded all associate issues and ensured a positive working environment. • Effectively solved all customer related problems, questions, and concerns.