Experience

Summerfield Elementary School

• 1 - 100 Employee

• Paraprofessional

  • Sep 2017 - Present

  • Helped to implement the Delta Math program for 5th and 6th graders. • Ran the Delta Math program for 5th and 6th grade. • Worked with students who were at risk of falling behind in math and reading. • Assisted teachers with daily tasks as needed. • Helped to implement the Delta Math program for 5th and 6th graders. • Ran the Delta Math program for 5th and 6th grade. • Worked with students who were at risk of falling behind in math and reading. • Assisted teachers with daily tasks as needed.



Masco Cabinetry

• United States
• Wholesale Building Materials
• 500 - 600 Employee

• Customer Financial Service Representative

  • Nov 2016 - Sep 2017

  • Researched invoices to determine what assigned accounts to collect on daily.• Researched checks and apply cash to appropriate accounts daily.• Reviewed aging reports with field sales and make recommendations regarding collections.• Maintained business relationship with customers to understand customer requirements and resolves issues.• Liaise with customer care and field sales to gather information required for accurate billing and timely collections.• Collaborated with field sales on all back charge cases and processes back charges.• Made recommendations on customers to include on the bad debt reserve. Show less

• Builder Sales Coordinator

  • Aug 2016 - Nov 2016

  • Assisted Sales team with quoting and bids for multiple markets of the builder channel. • Ability to read layouts and enter them into the Oracle quoting tool.• Entering Operating Income (O.I) form into the Oracle quoting tool.• Work through product discrepancies provide substitutions that are satisfactory to the customer.• Run reports and create a pricing matrix to present to the customer. • Reviewed and verified contracts for legal

• Customer Care Consultant

  • Jun 2014 - Aug 2016

  • Gave product/technical support, promotional information, and issue resolution. • Determined root causes to issues and develop resolution action plans based on findings. • Provided customers, consumers, and sales employees requested information relative to lead times, estimated time of arrivals, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement. • Resolved product and service issues and relay information back to the appropriate department. • Handled inbound and/or outbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues. • Entered orders into system with high level of accuracy and volume. • Audited peer’s order entry into the system to ensure accuracy. • Maintained department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers. • Participated in continuous training on policy, product, and processes. Show less



La Petite Academy

• Education Management
• 700 & Above Employee

• Daycare Provider

  • Dec 2006 - Aug 2007

  • Taught in the infant, one and two year old classrooms • Interacted and cared effectively for the needs of children, including in health, hygiene and safety • Maintained a positive relationships with staff, children, parents and caregivers • Taught in the infant, one and two year old classrooms • Interacted and cared effectively for the needs of children, including in health, hygiene and safety • Maintained a positive relationships with staff, children, parents and caregivers



USAF

• Guinea
• International Trade and Development

• Charleston Air Force Base

  • Jan 2000 - Dec 2006

  • Worked at the Inns of Charleston, a hotel on the installation, for two years as a front desk clerk • Assisted in the installation of the new Lodging Touch System and input all guest information • Was a customer service representative for the hotel, scheduling reservations, checking guest in and out, and assuring the guest had a good experience. • Worked in the dining facility on the installation for three years • Prepared meals • Shift Leader for three Airman and five civilians • Established equipment layout, and operating and maintenance procedures • Operated the food storage room in the Dining Facility purchasing and receiving orders for food needed in the Dining Facility • Received training from Air Force Food Service Agency on how to properly run the store room, ordering, receiving, and inventory • Handled the cash register procedures and daily bank deposits at the Flight Kitchen • Improved work methods and procedures to ensure economic operation and customer satisfaction • Resolved customer complaints • Ensured storage facilities and procedures adequately safe-guard subsistence, equipment, and supplies • Analyzed inspection findings and took corrective action • Operated fixed, bare base, and portable food facilities and equipment • Planed, prepared, and adjusted menus • Maintained liaison with civilian industry to keep abreast of current trends, product development, and improved customer service techniques • Applied accounting principles to control resources Show less