Jessica Portella Ribeiro

Technical Support Assistant (Helpdesk) at HostGator América Latina
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Contact Information
us****@****om
(386) 825-5501
Location
Florianópolis, Santa Catarina, Brazil, BR

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Bio

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Daniel Prietsch Pereira

Jessica is a dedicated and very talented professional! Her passion and facility with math and algorithm, combined with her persistence and dedication, make her a very strong partner in the team.

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Credentials

  • Como Dizer Não
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Como Escutar de Forma Eficaz
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Como Falar em Público
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Como Influenciar as Pessoas
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Como se Comunicar com Confiança
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Construindo Confiança
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Fundamentos da Resolução de Conflitos
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Melhore suas Habilidades de Comunicação
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Técnicas de Comunicação Interpessoal
    LinkedIn
    Oct, 2023
    - Nov, 2024
  • Mobile Developer
    Descomplica Faculdade Digital
    May, 2023
    - Nov, 2024
  • Learning the OWASP Top 10
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Mindfulness: Fundamentos da Atenção Plena
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Learning GitHub
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Learning Java
    LinkedIn
    Sep, 2022
    - Nov, 2024

Experience

  • HostGator América Latina
    • Technology, Information and Internet
    • 200 - 300 Employee
    • Technical Support Assistant (Helpdesk)
      • Jan 2023 - Present

      Working on Support for Incidents/problems based on SLA via chat, Linux Server Administration, Cpanel and WHM Configuration, DNS Zone Administration, MySQL Database Configuration, among other general day-to-day functions of the Helpdesk of Information Technology. Awards: - Top Talent April and May 2023. Working on Support for Incidents/problems based on SLA via chat, Linux Server Administration, Cpanel and WHM Configuration, DNS Zone Administration, MySQL Database Configuration, among other general day-to-day functions of the Helpdesk of Information Technology. Awards: - Top Talent April and May 2023.

  • Newfold Digital
    • United States
    • Software Development
    • 700 & Above Employee
    • Technical Support Assistant (Helpdesk)
      • Jan 2023 - Present

      Working on Support for Incidents/problems based on SLA via chat, Linux Server Administration, Cpanel and WHM Configuration, DNS Zone Administration, MySQL Database Configuration, among other general day-to-day functions of the Helpdesk of Information Technology. Awards: - Top Talent April and May 2023. Working on Support for Incidents/problems based on SLA via chat, Linux Server Administration, Cpanel and WHM Configuration, DNS Zone Administration, MySQL Database Configuration, among other general day-to-day functions of the Helpdesk of Information Technology. Awards: - Top Talent April and May 2023.

  • Nuvem Tecnologia do Brasil
    • Brazil
    • IT Services and IT Consulting
    • Software Developer
      • May 2022 - Present

      Development of Python scripts for routine automation, development and updating of web systems and customer support. Development of Python scripts for routine automation, development and updating of web systems and customer support.

  • JJ Sweet House
    • Florianópolis, Santa Catarina, Brasil
    • Owner
      • Mar 2017 - Feb 2023

      Owner of my own business, where I work as a cook and pastry chef, also working with inventory control, finance, sales and marketing. Owner of my own business, where I work as a cook and pastry chef, also working with inventory control, finance, sales and marketing.

  • Universidade Federal de Santa Catarina
    • Brazil
    • Higher Education
    • 1 - 100 Employee
    • Intern
      • Jun 2021 - Sep 2021

      Acting in the following technical functions in the food laboratory: sample preparation, sample analysis, laboratory organization and other general functions in the laboratory. Acting in the following technical functions in the food laboratory: sample preparation, sample analysis, laboratory organization and other general functions in the laboratory.

  • IFSUL - Instituto Federal Sul-rio-grandense
    • Brazil
    • Higher Education
    • 300 - 400 Employee
    • Intern
      • Oct 2014 - Mar 2015

      Acting in the following technical functions in the food laboratory: sample preparation, sample analysis, laboratory organization, stock count, preparation of the laboratory to receive classes, preparation of reagent solutions and other general functions in the laboratory. Acting in the following technical functions in the food laboratory: sample preparation, sample analysis, laboratory organization, stock count, preparation of the laboratory to receive classes, preparation of reagent solutions and other general functions in the laboratory.

  • Grupo Escoteiro Voluntários da Pátria
    • Brazil
    • Investment Management
    • Scout Lead
      • Oct 2008 - Mar 2014

      Patrol leader, responsible for the distribution of tasks, meetings, cleaning of camp material, preparation of training. Patrol leader, responsible for the distribution of tasks, meetings, cleaning of camp material, preparation of training.

  • Grêmio Esportivo Brasil
    • Brazil
    • Spectator Sports
    • 1 - 100 Employee
    • Professional Freelancer
      • Jan 2013 - Jan 2014

      General administrative assistant. On special days of events, he worked at the club's box office, selling tickets to the public, counting money and closing the cash register. General administrative assistant. On special days of events, he worked at the club's box office, selling tickets to the public, counting money and closing the cash register.

  • IFSUL - Instituto Federal Sul-rio-grandense
    • Brazil
    • Higher Education
    • 300 - 400 Employee
    • Intern
      • Feb 2013 - Oct 2013

      Working in the dental office of the college, with the functions of cleaning and sterilization of surgical instruments, organization of the stock. Working in the dental office of the college, with the functions of cleaning and sterilization of surgical instruments, organization of the stock.

Education

  • Descomplica
    Analysis and systems development, Computer Technology/Computer Systems Technology
    2022 - 2024
  • IFSUL - Instituto Federal Sul-rio-grandense
    Curso Técnico Integrado, Química
    2012 - 2016

Community

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