Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Manager, RTWSS Administration

  • Dec 2017 - Present

• Team Leader - Fast Track Claims & Administration

  • Jan 2016 - Dec 2017

  This role saw me lead two teams (27 Direct Reports) that span across four separate office locations; These teams were responsible for managing the sustainable closure of claims and providing unparalleled administrative support to our claims teams. My responsibilities included but were not limited to: • Establishing team goals aligned to business priorities and educating team members on how their roles impact revenue drivers • Providing one on one coaching of team members, including regular feedback, development plans, recognising positive behaviors and managing behavior that does not align to the EML’s culture and values• Creating and maintaining strong working relationships not only within WINSW but across business units including TMF, HEM and NSI • Reviewing and allocating team workload to ensure required actions are completed• Leveraging/managing/influencing internal specialist stakeholders and gaining commitment to new ideas and procedures• Responding to stakeholders needs and requests • Managing Leave, Recruitment and resource allocation• Regularly reviewing and providing reporting on performance data to identify trends and variations• Identifying inefficiencies in procedures, review and develop solutions to overcome identified constraints Show less

• Team Leader - RTW SME Claims Team

  • Jan 2012 - Jan 2016

  Responsible for supporting a team of 7-10 direct reports to achieve positive and sustainable return to work outcomes on a Small Employer portfolio of claims through technical advice, coaching, managing achievement of KPI’s, managing workflow and ensuring continued development of the team.

• Senior Case Manager

  • Aug 2011 - Dec 2011

  Proactively managed a portfolio of complex Workers Compensation Claims to ensure a sustained return to work for Injured Workers in line with Legislative requirements as well as supporting a Team Leader and coaching team members through the Case Manager in Training program.

• Case Manager

  • Oct 2009 - Aug 2011

  Proactively managed a portfolio of Workers Compensation Claims to ensure a sustained return to work for Injured Workers in line with the Legislative Requirements

• Claims Assistant

  • Apr 2009 - Oct 2009

  Provided unparalleled administrative assistance to several claims teams in order to help them achieve positive return to work outcomes.



Grace Group

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Destination Imports Coordinator

  • Apr 2007 - Apr 2009

  • Coordinate the importation of containers • Liaise with Clients & overseas agencies • Liaise with Australian Customs & Quarantine • Coordinate the delivery of container contents • Creating client files and ensuring all relevant paperwork & clearances obtained and filed • Invoice clients and agencies • Supply quotes • Coordinate the importation of containers • Liaise with Clients & overseas agencies • Liaise with Australian Customs & Quarantine • Coordinate the delivery of container contents • Creating client files and ensuring all relevant paperwork & clearances obtained and filed • Invoice clients and agencies • Supply quotes