Operations Manager

• Jan 2023 - Present

Manage client accounts, including the scheduling of projects, service calls, new client on-boarding and all billing associated with the aforementioned. Communicate with Managed Services clients regarding questions or discrepancies on invoices. Present discrepancies that are discovered during routine audits and discuss resolution of said discrepancies with colleagues. Communicate, both verbally and in writing, SOP's to new colleagues. Lead weekly team meetings to ensure all projects are on track and SLA’s are being met for service tickets. Effectively communicate project plans and scheduling with clients and project team members. Show less

Information Technology Coordinator

• Apr 2022 - Present

Information Technology Administrative Specialist

• Nov 2019 - Present

Student Assistant

• Feb 2017 - Jul 2018

Supervised students and assisted in behavior management within the classroom. Assisted children with conflict resolution when needed. Managed children’s daily routine and attended to children’s individual needs. Ensured that classroom areas were kept clean and safe from hazards. Supervised students and assisted in behavior management within the classroom. Assisted children with conflict resolution when needed. Managed children’s daily routine and attended to children’s individual needs. Ensured that classroom areas were kept clean and safe from hazards.