Experience

LiveseySolar Healthcare Marketing

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Customer Success Manager

  • Apr 2023 - Present

  LiveseySolar is the cataract and refractive marketing expert, working with eye surgeons internationally to systematically double their practises using proven frameworks. •Managing a portfolio of international C- Level suite customers. •Building and maintaining strong customer relationships, trusted advisor and advocating for their needs. •Identifying and prioritising upsell and cross-sell opportunities. •Developing and executing customer success plans that align with the customer's goals and objectives. •Working closely with sales, marketing, and product teams to ensure a seamless customer experience. •Achieving monthly and quarterly revenue retention targets. Show less



Quick Property Sale (QPS)

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Business Development Specialist

  • Oct 2022 - Apr 2023

  QPS provide bespoke solutions to homeowners who have short term financial property related needs • Temporary contract to support directors to raise capital investment. • Qualifying warm leads into the prospective investors category. • Prospecting investors and presenting equity proposal alongside the directors. • Providing administrative support to Executive Directors. • Day to day client support services. • Communicating with homeowners and lenders. • Overseeing maintenance of client notes on internal CRM system to facilitate future strategies and key results. Show less



Fisher & Paykel Healthcare

• New Zealand
• Medical Equipment Manufacturing
• 700 & Above Employee

• Senior Territory Manager - Respiratory Acute Care - Essex

  • Apr 2020 - Apr 2022

  Trusted clinical advisor in respiratory humidification of oxygen therapies whereby Isuccessfully managed 60-100 NHS and private accounts across the care continuum in: critical care, acute care, respiratory, cardiac wards within hospitals and the home care community.• Strategic prospecting through cold calling and leveraging existing relationships to gain customer engagement and build pipeline.• Professionally and proactively managed and developed two separate territories, budgets and call cycles in West Midlands and Essex worth £800-1m in turnover each.• Formulated and presented quarterly business plans for the attainment of both sales and gross profit objectives of the territory.• Product specialist in an extensive portfolio of respiratory capital and consumable products in Neonatal, Paediatric and Adult patients where I consulted, and troubleshooted devices to help application support.• Skilled rapport building with key customers including wide array of healthcare staff such as: consultants, doctors, nurses, engineers, procurement.• Confident in: clinical education, onboarding, product training and application support.• Prospected, supported and managed 1-2 customer trials per month which involved forecasting new business, trialapproval, trial launch, project management, in-service and followed through to negotiation.and close.• Managed, planned and hosted my own territory seminars per year for senior nurses inadult and neonatal wards. Successfully proven to fill all 25 spaces each year and workedwith the clinical team to execute presentations and workshops.• Strong networking to develop high level consultant relationships and marketing industryforums. This was evidenced by the increased attendance of lead consultants who attended the UK wide forums from my specific territory.• Competent user of logging and updating Salesforce CRM with regular activity for territory management and using CRM to manage and develop my business. Show less

• Territory Manager - Respiratory Acute Care - West Midlands

  • Jul 2016 - Apr 2020

  • Consistently meeting sales strategies and activity targets per quarter of 36 capital bases per year.• Successful completion of leadership programme 2019 whereby I implemented a project to help up-skill the sales team through bitesize educational videos.• Maximised profit opportunities in a new market (A&E) within 1 year on two different territories with 90% adoption.• Successful transfer of skills from one territory to another winning contracts from £50k onwards.• Won major contracts in “A” hospitals, such as Queen Elizabeth Birmingham and Royal Stoke increasing the capital and consumable revenue therefore exceeding my targets.• Record number of converting 1 competitor account per quarter.• Marketing webinars to healthcare staff and meeting target of 100 registrations for eachwebina Show less



Kiwi and Jam Grazing

• Essex, England, United Kingdom

• Founder

  • Feb 2020 - Sep 2021

  In 2020 I founded a family run successful and profitable food grazing business as a hobby and project during the COVID-19 lockdown which involved setting up decorative food grazing platters and creating bespoke and personalised grazing boxes for special occasions where I built a loyal online following. Duties involved were: social media management, creative content creation, marketing, business development, customer service, customer retention, collaborations with other businesses, campaigns, admin, product pricing, book keeping and product innovation and development. As this was a hobby during the 2020 pandemic we decided to stop operating to pursue other opportunities. Show less



John Lewis Partnership

• United Kingdom
• Retail
• 700 & Above Employee

• Selling Partner

  • Aug 2015 - Jul 2016

  Part Time Partner of John Lewis Birmingham whereby I have taken part in the launch of the Grand Opening of the Birmingham Store as well as a New and Exclusive lifestyle Fashion department called "Loved and Found" selling boutique Womenswear Garments as well as exclusive Skincare, Accessories and Shoes. Main responsibility included managing the Beauty sector in order to drive sales and contribute to the flourishing success of the department through strong customer interaction, team motivation, and excellent interpersonal skills. Personal Styling - creating a bespoke service for customers who wanted to update their wardrobes and working closely to create personalised attire to fit their style. Show less



Royal Wolverhampton Hospitals NHS Trust

• Hospitals and Health Care
• 500 - 600 Employee

• Trainee Biomedical Scientist

  • Sep 2014 - Sep 2015

  Within the last year I have successfully completed an IBMS accredited training portfolio of competence leading to HCPC registration as a Band 5 Biomedical Scientist on completion of my degree. This was carried out as part of a fiercely competitive training programme within the NHS cellular pathology laboratories. •Full time training in Histology and Cytology. •Competent MLA duties assisting in the preparation of microscopic human tissue slides. •Strong Administrative skills through Clerical duties: booking patient samples onto Library Information Management system. •Assisting in Specimen dissection by initiating appointments with pathologists to manage the day effectively and prevent back log. •Improved skills in tissue embedding, rough trimming and microtomy whilst sustaining product knowledge in order to perfect manual techniques and produce high quality sections. •Case presentations: analysis and reporting of patient cases from specimen retrieval to specimen reporting. •Routine technical duties and machine management: trouble shooting and problem solving as well as machine maintenance. •Microscopic skills; identified abnormalities in cervical screening through qualitative analysis. •Routine and Further Staining techniques: immunohistochemistry and special staining. •Made informed decisions when handling large influx of patient samples whilst maintaining concentration to practise safely and provide a consistent high level of patient care. •Effective Time management to prioritise all urgent cases and meet turnaround times whilst diligently complying with health and safety guidelines. •Communicating with varying service users such as Mortuary Technicians, Engineers, Specialist Consultants and Medical Sales Representatives. Show less



Selfridges

• United Kingdom
• Retail
• 700 & Above Employee

• Beauty Consultant

  • Apr 2014 - Oct 2014

  Took part in the Launch of a new department called 'The Beauty Workshop' selling exclusive brands across Beauty, Skin Care, Hair Care, Nail Care and Makeup. Duties involved: Skin Consultations; to which I used my scientific knowledge to aid in the selling of cosmeceutical brands such as Perricone MD and Strivectin, Ole Henrikson etc. Reception booking in, till operation, stock control, merchandising, luxury customer service and keeping up to sales targets by maintaining a loyal and strong client rapport. Show less



Boundary Outlet

• United Kingdom
• Retail
• 100 - 200 Employee

• Sales Associate

  • Jun 2012 - Apr 2014



Walsall Hospitals NHS Trust

• Hospitals and Health Care
• 200 - 300 Employee

• Volunteer Work

  • Sep 2011 - Sep 2011

  Two Day insight into Imaging Department. •Shadowed Radiographers in CT, Ultrasound, Screening, X-Rays and Reception. •Interacted with patients undergoing tests, observed and worked along diagnostic consultants. •Communicated with varying health care professionals to update my knowledge. Two Day insight into Imaging Department. •Shadowed Radiographers in CT, Ultrasound, Screening, X-Rays and Reception. •Interacted with patients undergoing tests, observed and worked along diagnostic consultants. •Communicated with varying health care professionals to update my knowledge.



J.Doctor Pharmacy

• Willenhall, West Midlands, United Kingdom

• Volunteer Work

  • Aug 2011 - Aug 2011

  1 week voluntary experience at local J. Doctor Pharmacy. •Required manual dexterity and attention to detail when date checking, declaring subscriptions, invoicing and labelling stock. •Gave me insight into pharmaceutical medicine. 1 week voluntary experience at local J. Doctor Pharmacy. •Required manual dexterity and attention to detail when date checking, declaring subscriptions, invoicing and labelling stock. •Gave me insight into pharmaceutical medicine.