Experience

UEFA

• Switzerland
• Spectator Sports
• 700 & Above Employee

• Accommodation & Conferences Specialist

  • Nov 2017 - Present

  In charge of drawing up concepts, developing and delivering accommodation and meeting-related activities for events organized by UEFA, including National and Club competitions, conferences and training courses. The role requires customer focus, service orientation and a solution-minded approach, as well as the ability to optimize costs and control a budget. Conceptual and contractual phase: - Listening to and anticipating internal and external clients' needs (teams, VIPs, sponsors, staff, broadcasters, etc); - Developing accommodation and meeting concepts in line with UEFA service levels for events including but not limited to EURO2020, UEFA Champions League, UEFA Europa League; - Organizing and conducting site visits for aforementioned events; - Negotiating contracts with hotels and other suppliers Event implementation phase and on-site management: - Ensuring the smooth and high-quality implementation of the accommodation concept for various target groups; - Collecting accommodation and meeting-related requirements from internal stakeholders and centralizing hotel-related communication flows; - Managing room blocks according to cancellations; - Initiating deposit payments through finance division; - Producing food and beverage forecasts and placing orders according to the service levels required and the budget available; - Coordinating all accommodation and meeting-related activities (rooming list, running orders, technical and AV requirements, etc.); - Making sure services are provided to the correct levels. After the event: - Reconciliation of accounts - Checking and managing final invoices and payments; - Coordinating internal reinvoicing Show less



Byrom plc

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• FIFA Accommodation Office - Event Services Manager

  • Jun 2012 - Nov 2017

  • Managed accommodation of FIFA's Participating Member Associations • Account Manager of the Team Accommodation Department, managing 8 PMA accounts • Identified, evaluated, assessed and contracted accommodation for national teams • Planned, organized and conducted site inspections with Member Associations • Advise and guide National Federations • Elaboration of the official ¨Team Base Camp¨ brochure and production of other PMA Event Materials • Managed, coordinated and delivered PMA accommodation requirements during: o 2013 FIFA Confederations Cup Draw o 2013 FIFA Confederations Cup (Assistant Venue Manager - Rio de Janeiro) o 2014 Team Workshop o 2014 FIFA World Cup Final Draw o 2014 FIFA World Cup (Assistant Venue Manager - Manaus) • Participation and Management of room inventory, arrivals and departures, event room set-up, catering and reconciliation of accounts for Confederations at the: o Extraordinary FIFA Congress 2016 (Zurich) o 66th FIFA Congress 2016 (Mexico City) • Senior Event Manager for the 2017 FIFA Confederations Cup Draw Kazan • Account Manager of FAO Department, handling FIFA, LOC and VIP bookings for the 2017 FIFA Confederations Cup Show less



Mavsa Resort Convention & Spa

• Cesário Lange, Brazil

• Guest Relations & Event Manager

  • Jan 2011 - Jan 2012

   Ensure high class guest service, catering to specific VIP needs  Manage and coordinate corporate and private events held at the resort.  Oversee and organize guest arrivals and departures  Analyze customer feedback, provide improvement strategies  Ensure high class guest service, catering to specific VIP needs  Manage and coordinate corporate and private events held at the resort.  Oversee and organize guest arrivals and departures  Analyze customer feedback, provide improvement strategies



MiCA - Midia Cards

• Brazil
• Advertising Services
• 1 - 100 Employee

• Intern

  • Mar 2010 - May 2010

  RIO DE JANEIRO, BRAZIL Internship (4 months). Advertising & Events. Responsibilities: Database organization, distribution management, materials supervision (distribution department); event organization, client procurement, participant recruitment. RIO DE JANEIRO, BRAZIL Internship (4 months). Advertising & Events. Responsibilities: Database organization, distribution management, materials supervision (distribution department); event organization, client procurement, participant recruitment.