Experience

CCA and B, LLC

• Compliance Manager (Audit)

  • Sep 2017 - Present

  Atlanta, Georgia o Achievements -Developed and implemented audit charter, manual, and risk-based annual audit schedule. -Developed and implemented product and package labeling advisement database and monitoring program encompassing 45 countries across the Americas, Europe, Asia, and Oceania and spanning more than ten product classes. This allowed 1-2 people to maintain the program alongside other duties, and provide up-to-date, customized advice on any product or packaging with 5… Show more o Achievements -Developed and implemented audit charter, manual, and risk-based annual audit schedule. -Developed and implemented product and package labeling advisement database and monitoring program encompassing 45 countries across the Americas, Europe, Asia, and Oceania and spanning more than ten product classes. This allowed 1-2 people to maintain the program alongside other duties, and provide up-to-date, customized advice on any product or packaging with 5 keystrokes. -Developed and implemented a monitoring and analytics database for Chemicals of High Concern for Children (CHCC) ensuring all state- and factory-level reporting is easily generated, allowing 1-2 staff members to maintain the program alongside other duties. -Developed and implemented a Social Compliance monitoring database currently monitoring more than 10 factories utilizing 4 unique third-party audit protocols, enabling 1-2 staff members to pinpoint concerns. o Duties -Design annual internal audit schedule. -Communicate annual internal audit schedule, internal audit findings, and other internal audit communications to relevant management. -Perform all internal audits as approved on the annual internal audit schedule. -Review and approve new products and packaging for compliance with applicable international regulations. -Monitor and renew corporate licenses for all products and factories. -Create product compliance documentation for exported items, including those documents required by EUTR, Toy Safety Directive 2009/48/EC, and the like. -Review and update online privacy policies. -Create onboarding plan and training program for all departmental new hires, including the development and implementation of 30-60-90 day plans. Show less



State Bank and Trust Company

• United States
• Banking
• 100 - 200 Employee

• Staff Auditor-Bank Officer

  • Jun 2015 - Sep 2017

  Macon, Georgia o Achievements Slashed Sarbanes-Oxley audit hours by 25% through automation and identification of outdated and duplicative controls. Reduced Branch audits from 16hrs to 6hrs through streamlining workpapers and standardizing pre- and post-fieldwork procedures. Effectively led 1-2 team members when serving as Auditor-in-Charge. o Duties Led Holding Company audit as Auditor-in-Charge. Designed and led new Mortgage Company audit as Auditor-in-Charge. Streamlined and led all Branch… Show more o Achievements Slashed Sarbanes-Oxley audit hours by 25% through automation and identification of outdated and duplicative controls. Reduced Branch audits from 16hrs to 6hrs through streamlining workpapers and standardizing pre- and post-fieldwork procedures. Effectively led 1-2 team members when serving as Auditor-in-Charge. o Duties Led Holding Company audit as Auditor-in-Charge. Designed and led new Mortgage Company audit as Auditor-in-Charge. Streamlined and led all Branch audits as Auditor-in-Charge. Overhauled and led SBA Lending audit as Auditor-in-Charge. Wrote audit communications and audit reports for all audits assigned as Auditor-in-Charge. Communicated audit findings to clients and audit management. Designed, implemented, and documented data analytics testing procedures. Investigated allegations of fraud, and prepared documentation for management and law enforcement. Executed audit steps as assigned by Auditors-in-Charge for all other audits, including Human Resources, Deposits, various Lending functions, and Marketing.

• Staff Auditor

  • Jun 2013 - Jun 2015

  Macon, Georgia o Achievements Passed all parts of the CIA exam on the first attempt. Designed standardized workpaper templates for departmental use. o Duties Assisted with the performance of audit steps as assigned by Auditors-in-Charge for all audit areas. Communicated audit findings to clients and audit management. Performed all work in accordance with the International Professional Practices Framework. Shadowed Seniors, Supervisors, and Managers to better learn audit processes and learn… Show more o Achievements Passed all parts of the CIA exam on the first attempt. Designed standardized workpaper templates for departmental use. o Duties Assisted with the performance of audit steps as assigned by Auditors-in-Charge for all audit areas. Communicated audit findings to clients and audit management. Performed all work in accordance with the International Professional Practices Framework. Shadowed Seniors, Supervisors, and Managers to better learn audit processes and learn corporate culture.



World Travel Holdings

• United States
• Travel Arrangements
• 500 - 600 Employee

• Travel Professional

  • Dec 2011 - Jun 2013

  o Achievements Earned the highest level of certification from Celebrity Cruises, Cunard, Disney, Holland America Line, Norwegian Cruise Line, Princess Cruises, and Royal Caribbean. o Duties Accepted incoming travel inquiries in a telecommuting call-center environment. Reserved complete travel packages for clients. Followed-up with clients prior to and after travel to ensure that their satisfaction.



Lionbridge

• United States
• Translation and Localization
• 700 & Above Employee

• Internet Assessor

  • Jul 2010 - Dec 2011

  Macon, Georgia o Duties Identified illegal, irrelevant, or otherwise inappropriate search engine results, assigning lower result rankings as necessary.



GEICO

• United States
• Insurance
• 700 & Above Employee

• Claims Service Representative II

  • Jan 2009 - Dec 2010

  o Achievements Inducted into the 2009 President’s Club for exemplary performance. Inducted into the 2009 Director’s Club for exemplary performance. Licensed as a Property and Casualty Insurance Adjuster in GA, KY, LA, MI, and SC, and authorized to practice in 27 additional states. o Duties Accepted incoming first notices of loss in a call-center environment. Adjusted simple and moderate complexity claims.



Chick-fil-A

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Team Leader

  • Jul 2008 - Jan 2009

  o Achievements Promoted to Team Leader within the first 90 days of employment in recognition of excellent performance and reliability. Led drive-thru team to recognition as the highest grossing drive-thru in the company. o Duties Served as a liaison between team members and upper management. Coordinated team members to ensure smooth daily operations.